Wendy's

3.6
502 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
8200 Arbor Square Dr., Mason, OH
45040, United States

Hours

Reviews

3.6
502 reviews
5 stars
216
4 stars
105
3 stars
57
2 stars
26
1 star
98

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on staff friendliness; some customers reported rude behavior from management and staff.

Food Quality

Inconsistent food quality; some customers received cold or incorrect orders, while others praised fresh and hot food.

Cleanliness

Reports of cleanliness issues, including dirty counters and unsanitary condiment stations.

Speed of Service

Service speed varies greatly; some customers experienced long wait times, while others noted quick service.

Drive-Thru Experience

Drive-thru service is often criticized for poor communication and order accuracy.
  • EG
    Evan Play's Games
    Oct 31, 2025
    2.0
    I Had chicken sandwich I had for it plain with cheese and mayo only and they gave me everything on it but the cheese and fries really and good and drink was really good
  • AM
    Ashley Mitchell
    Oct 22, 2025
    5.0
    Went through the drive thru today, I was greeted by a person(I didn't catch their name). They were very nice. I always order through the app because sometimes people have a hard time hearing me. This location is my favorite out of all of the Dayton/Cincinnati areas. The quality of food is always good. You do have to wait a little bit, but it is worth being patient.
  • BS
    Bryan Smith
    Oct 21, 2025
    1.0
    Stop putting shredded lettuce on your JBC you ruined a perfectly good thing!
  • AB
    A B
    Oct 10, 2025
    4.0
    Went through drive through today , I was satisfied with the overall service, guy at speaker was very friendly and seemed happy, lady at drive thru window was friendly, and food was fresh hot and pretty good, good experience, no complaints
  • CQ
    Cocoa Quita
    Oct 3, 2025
    5.0
    They are always so friendly and punctual. The woman at the window even remembered me after I hadn't been there for a while.

Frequently Asked Questions About Wendy's

Is 637 Deerfield Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.