Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Numerous reviews highlighted poor customer service, with reports of rude staff and long wait times.
Food Quality
Mixed feedback on food quality; some enjoyed their meals while others reported issues like cold food and incorrect orders.
Cleanliness
Many customers noted unsanitary conditions, particularly in the bathrooms and dining area.
Staff Attitude
Several reviews mentioned unprofessional behavior from staff, including rude interactions and lack of courtesy.
Speed of Service
Long wait times were frequently mentioned, especially in the drive-thru, leading to customer frustration.
LL
Lily
Nov 15, 2025
1.0
I am unbelievably upset. I placed an order on Saturday, November 15, at 1:15 am, for a Crispy Chicken BLT Biggie™ Bag with a Frosty and a Cinnabon® Pull-Apart for delivery. However, there was NO Frosty and NO Cinnabon when the food arrived. I guarantee you, the workers decided to simply not provide me with these parts of my meals because they didn't feel like dealing with the mess so close to closing.
This needs to be dealt with by management. I've also worked in food service before, but if you cannot take/make orders after a certain point, then don't let me waste my time and spend my money. Ridiculous.
Also, I asked for spicy nuggets, I got regular, and I asked for pickles on my sandwich, but there were none. Please deal with your employees.
JC
Joshua Isaacs (Out of the Clay)
Nov 3, 2025
3.0
I realize that service iw changing a lot and that those willing to work in the industry is harder to find but still, I expect some level of kindness and care. This Wendy's is my closest and most often sought out. That said, they are nearly always very curt, short worded, and borderline rude. From the greeting at the drove thru being drab and sounding like I've bothered them, to the simple task of saying things like thnak you or please or cracking any form of a smile, this place seems to often lack in all these areas. It's consistent enough that I wonder if the leadership might be the issue? That I dont know, but I do know that every team and leader has the choice to grow or to not care. I hope this helps them choose the former. Again, I know the challenge of this industry because it's wide spread and not the same as when I did it, but there are some basics I think we can still expect from people.
SA
Sherzod Abdullaev
Oct 23, 2025
1.0
Disappointed with this place! Bad customer service! Young guys! But rude! Very poor customer service! Management, pay attention to your employees!
EH
Ethan Hubbard
Oct 8, 2025
1.0
First, literally no one is impressed by you blasting rap music from your phone through the drive-thru speaker, especially when you aren't getting the order right. I heard Mike Jones way clearer than the lady taking my order.
Food was OK, chicken sandwich had brown, wilted lettuce. Forgot my sauces.
KE
Korey Ellison
Sep 26, 2025
1.0
If you choose to eat here, be careful.
My children and I ate here late night after a spontaneous ER trip to the Children’s Hospital, we all got nuggets and fries. My daughter and I woke up the next morning with food poisoning. My son, who did not want to eat his food, did not get sick so that made it apparent that it was obviously food poisoning my other child and I had.
The food didn’t taste bad, it was actually pretty decent. So my only guess is that the food wasn’t stored properly before cooking or somehow became contaminated very soon afterwards.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Mason, OH?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Mason, OH into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (513) 224-0247.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 639 Kings Island, Oh Wendy’s serve breakfast?
Yes, this Wendy’s location in Mason, OH serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the opening hours for the Wendy's at 5316 Kings Island Drive, Mason, OH?
This Wendy's location is open from 6:30 AM to 2:00 AM Monday through Saturday, and from 8:00 AM to 2:00 AM on Sundays.
Does this Wendy's offer drive-thru service?
Yes, the Wendy's at 5316 Kings Island Drive has a drive-thru open during regular business hours.
Can I order Wendy's food online or via an app?
Yes, you can order Wendy's online through their website or mobile app available in the Apple Store. Use links like https://order.wendys.com or the Wendy's app to place an order.
Is dinner served at this Wendy's location?
Yes, this Wendy's serves breakfast, lunch, and dinner.
What types of payment does Wendy's accept at this location?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa as payment options.
Is there a phone number where I can contact the Wendy's location at 5316 Kings Island Drive?
Yes, you can reach this Wendy's directly by calling (513) 224-0247 or the main phone number +1 513-224-0247.
Are there any nearby fast food restaurants to Wendy's where I could compare options?
Nearby fast food restaurants include McDonald's, Taco Bell, Burger King, and Chipotle Mexican Grill. These are good options if you're exploring different meals in the area.
What nearby dining options are available besides Wendy's?
Near Wendy's, you can also find El Rancho Nuevo, Viva Tequila, and Tokyo Grill & Sushi Buffet, providing various Mexican and Japanese food choices.
Are there any nearby amenities or services that could be useful for visitors?
Yes, nearby are Sprint by The Mobile Center Kings Mills for mobile phone needs, Sherwin-Williams for hardware supplies, and Speedway and Shell gas stations to fuel your vehicle.
What options are available close to Wendy's if someone is visiting Kings Island?
Visitors can enjoy Kings Island Smoking Area, a park and amusement area nearby, or relax at the Residence Inn by Marriott Cincinnati Northeast/Mason hotel close to Wendy's for convenient lodging.