Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.3
606 reviews
5 stars
200
4 stars
122
3 stars
88
2 stars
54
1 star
142
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported extremely slow service, with long wait times for both drive-thru and in-store orders.
Food Quality
Many reviews indicated that the food was often served cold, incorrect, or of poor quality, leading to dissatisfaction.
Staff Behavior
While some customers praised individual staff members for their kindness, many others reported rude or unhelpful behavior from employees and management.
Management Issues
Several reviews pointed to poor management practices, including understaffing and lack of organization, contributing to the overall negative experience.
Inconsistent Experience
Customers noted that experiences varied widely, with some visits being satisfactory while others were disappointing, indicating a lack of consistency in service and food quality.
- TTTheClosetGamerNov 20, 20252.0Walked in with 4 of us at 5pm and chaos erupted in the back. Worker was going to her break and told us we came in during a shift change and the staff was running around like chickens with their heads cut off. Took 15 minutes to get our order taken, and another 10-15 to get the food. Giving a 2 star because the social dynamic was entertaining to watch. Edit: Also there was a wet sponge under the dining room table we waited at, and my friends girlfriend stuck her shoes on it, and the floor was very sticky.
- JVJulie de la VegaNov 18, 20255.0Always have good an experience. Cybil is very kind and helpful gives wonderful customer service!
- TKTerence KennedyNov 2, 20251.0This place was just fine for many years, but something must have happened with management or staffing. It's been horrendously slow for at least several months now even when it isn't busy, completely ruining the point of a fast food drive thru and making prices not worth it.
- PKPatrick KetelaarOct 31, 20251.0If this place were any slower it would be going backwards.
- KBKim BartinelliOct 31, 20251.0Used to pop in here all the time. Lately, it takes 5 min to order and today took 10+ min of waiting until our food came out. We were able to see 4 people working at 3:45pm. Wendy's is just going downhill...
Frequently Asked Questions About Wendy's
Is 628 Reading Rd Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-thru hours at Wendy's located at 1155 Reading Road, Mason, OH?
The drive-thru is open daily from 6:30 AM to midnight.
Does this Wendy's location offer breakfast options?
Yes, this Wendy's serves breakfast including combos, sandwiches, coffee, and sides.
Can I order Wendy's food online or via an app?
Yes, you can order through the Wendy's app or at order.wendys.com for pickup or delivery where available.
What payment options are accepted at this Wendy's?
They accept American Express, Cash, Discover, MasterCard, and Visa.
Is dine-in available at this Wendy's?
Yes, dine-in service is available along with drive-thru and delivery.
How can I provide feedback or contact this Wendy's location?
You can call (513) 234-4588 directly, use the live chat on the Contact page, call 888-624-8140, or complete the customer satisfaction survey online.
Are there any nearby automotive service places near this Wendy's?
Yes, AutoZone, O'Reilly Auto Parts, German Auto Repair, J.I.T. Superior Detailing, and iGlass Auto Mason are nearby, making it convenient to grab a meal during car errands.
What nearby pet services can customers visit close to Wendy's?
County Animal Hospital and Mon Chien Grooming are nearby, allowing pet owners to combine pet care and dining at Wendy's.
Are there any nearby dining options close to this Wendy's location?
Yes, nearby options include Donatos Pizza, Acapulco Mexican Restaurant, and Casa Mexico Grill and Cantina, perfect for variety in dining experiences.
What are the operating hours of this Wendy’s location?
Wendy's is open every day from 6:30 AM to midnight.