Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.3
602 reviews
5 stars
198
4 stars
121
3 stars
88
2 stars
53
1 star
142
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported extremely slow service, with many waiting 15-30 minutes or longer for their orders.
Food Quality
Numerous reviews mentioned cold, old, or poorly prepared food, with some customers receiving incorrect orders.
Staff Attitude
Feedback indicated a mix of pleasant and rude staff interactions, with some customers noting unprofessional behavior from employees.
Management Issues
Several reviews highlighted poor management practices, including understaffing and lack of organization, contributing to the overall negative experience.
Inconsistent Experience
Customers reported that experiences varied widely, with some visits being satisfactory while others were extremely disappointing.
- JVJulie de la Vega6 days ago5.0Always have good an experience. Cybil is very kind and helpful gives wonderful customer service!
- TKTerence KennedyNov 2, 20251.0This place was just fine for many years, but something must have happened with management or staffing. It's been horrendously slow for at least several months now even when it isn't busy, completely ruining the point of a fast food drive thru and making prices not worth it.
- PKPatrick KetelaarOct 31, 20251.0If this place were any slower it would be going backwards.
- KBKim BartinelliOct 31, 20251.0Used to pop in here all the time. Lately, it takes 5 min to order and today took 10+ min of waiting until our food came out. We were able to see 4 people working at 3:45pm. Wendy's is just going downhill...
- BSBryan SmithOct 21, 20251.0You ruined a good sandwich putting shredded lettuce on a JBC
Frequently Asked Questions About Wendy's
Is 628 Reading Rd Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Mason, OH?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Mason, OH into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (513) 234-4588.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 628 Reading Rd Wendy’s serve breakfast?
Yes, this Wendy’s location in Mason, OH serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the drive-thru hours at Wendy's located at 1155 Reading Road, Mason, OH?
The drive-thru is open daily from 6:30 AM to midnight.
Does this Wendy's location offer breakfast options?
Yes, this Wendy's serves breakfast including combos, sandwiches, coffee, and sides.
Can I order Wendy's food online or via an app?
Yes, you can order through the Wendy's app or at order.wendys.com for pickup or delivery where available.
What payment options are accepted at this Wendy's?
They accept American Express, Cash, Discover, MasterCard, and Visa.
Is dine-in available at this Wendy's?
Yes, dine-in service is available along with drive-thru and delivery.
How can I provide feedback or contact this Wendy's location?
You can call (513) 234-4588 directly, use the live chat on the Contact page, call 888-624-8140, or complete the customer satisfaction survey online.
Are there any nearby automotive service places near this Wendy's?
Yes, AutoZone, O'Reilly Auto Parts, German Auto Repair, J.I.T. Superior Detailing, and iGlass Auto Mason are nearby, making it convenient to grab a meal during car errands.
What nearby pet services can customers visit close to Wendy's?
County Animal Hospital and Mon Chien Grooming are nearby, allowing pet owners to combine pet care and dining at Wendy's.
Are there any nearby dining options close to this Wendy's location?
Yes, nearby options include Donatos Pizza, Acapulco Mexican Restaurant, and Casa Mexico Grill and Cantina, perfect for variety in dining experiences.
What are the operating hours of this Wendy’s location?
Wendy's is open every day from 6:30 AM to midnight.