Panera Bread

3.5
585 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Mason is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
5270 Kings Mill Rd, Mason, OH
45040, United States

Hours

Reviews

3.5
585 reviews
5 stars
239
4 stars
101
3 stars
67
2 stars
48
1 star
130

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported poor service, including rude staff, long wait times, and order inaccuracies.

Food Quality

While some customers enjoyed the food, others noted inconsistencies in quality, with complaints about cold or poorly prepared items.

Cleanliness

Several reviews highlighted cleanliness issues, particularly with the bathrooms and overall restaurant environment.

Ordering Experience

Customers expressed frustration with the kiosk ordering system, citing difficulties and a lack of staff assistance.

Pricing Concerns

Many felt that the prices were too high for the quality and portion sizes received.
  • KG
    King Jr Gard
    Jan 3, 2026
    1.0
    The portion size was much smaller than expected compared to what’s advertised. Taste was just okay not bad, but nothing special. Overall, it didn’t feel worth the price.
  • LD
    Liam DeLong
    Dec 28, 2025
    1.0
    We bought a meal and they refuse to give water cups.
  • CP
    Chris Peters
    Dec 28, 2025
    1.0
    Absolutely worst experience at a Panera in the country. Walked in and nobody was working the front counter at 8:45 in the morning. After I walked around for two or three minutes, I found somebody walking out of the restroom and told him I would like to check out. They said I would be up there in a minute. After waiting at the counter for three minutes, the same person I seen coming out of the bathroom, met me up at the counter and persisted to hurrying up through my order. As much as it cost to eat here. I would expect a little higher level of service. But who cares.
  • RR
    Rowan
    Dec 20, 2025
    2.0
    Service was nice & the place was quiet but it had one of the most disgusting bathrooms ive seen
  • JS
    Jim Schooley
    Dec 20, 2025
    5.0
    Nice to be in a busy one. Seems like they earned the business.

Frequently Asked Questions About Panera Bread

Does Panera Bread Mason accept reservations?

Panera Bread Mason does not accept reservations.

What are the opening hours for Panera Bread Mason?

Panera Bread Mason is open Monday to Saturday from 6:00 AM to 8:00 PM, and Sunday from 7:00 AM to 8:00 PM.