McDonald's

3.2
3501 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5301 Kings Island Dr, Mason, OH
45040, United States

Hours

Reviews

3.2
3,501 reviews
5 stars
1,007
4 stars
664
3 stars
625
2 stars
340
1 star
865

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, poor service, and unprofessional staff behavior.

Order Accuracy

Many reviews highlighted frequent mistakes with orders, including missing items and incorrect modifications.

Food Quality

Several customers complained about cold or poorly prepared food, while a few noted fresh and hot meals.

Management Concerns

Feedback indicated issues with management, including rudeness and lack of accountability for service problems.
  • AG
    Aaron Gnagy
    Dec 30, 2025
    1.0
    I was standing at the counter and not one employee acknowledged my existence. I left with no food. I left without talking to a single person. This is worst McDonald's. Everyone should be fired and the branch/location should be closed.
  • LH
    Logan Hunter
    Dec 21, 2025
    1.0
    Placed a pickup order at 9pm on Saturday 12/13/25. When I arrived, the restaurant was closed due to the weather, but somehow the app didn't know this (There were also maybe 5 other cars either going through the drive thru or waiting at pickup) I tried to cancel the order, but the app said my food was already made and would be out in 2-5 minutes. I called about 30 times on Sunday and Monday, but no answer. I stopped my the restaurant on our way home (were on a family vacation) and waited in the store for 35 minutes after I was told I needed to speak to a manager to get a refund. Walked out and went through the drive thru to speak to the manager working at the window. She told me I needed to come back inside because a refund cannot be processed at the window. I came back in, explained the situation, and she told me she couldnt issue a refund because the order was never made/I was never charged. I told her not only was i charged, it had already posted to my bank account. She then gave me her name and said she was the GM for the store (I think it was Leslie) and if the charge didn't drop off within 24 hours, to give her a call back. I told her I had called many, many times and no one ever picks up. She said the weather had knocked out the phone and fax.. it has now been 8 days, I've received no refund, and they still do not answer the phone. It was only 16 dollars but it's extremely annoying that I'm going to have to charge back this transaction.
  • SM
    Sheila Morgan
    Dec 20, 2025
    1.0
    This McDonald's needs to educate their employees on what the word "lite" means. I ordered a big mac lite sauce, and it is covered in sauce. SMH! Trying to eat it in the car didn't work too well! I'll start going to another fast food restaurant that actually cares!
  • JC
    james Caldwell
    Dec 19, 2025
    1.0
    They just are not open in the mornings when they are supposed to be. When you count on them for breakfast on your way to work and they don't open several mornings a week . The worst.
  • LD
    Lora Damron
    Dec 14, 2025
    1.0
    Ordered sausage and cheese biscuit at drive thru. I specifically said no egg. Got to the pay window and the screen showed SEC biscuit and I mentioned no egg again. The worker said no worries. Got to the pick up window and the sticker on the bag showed SEC biscuit and I said again, NO EGG on that right? The worker assured me of no egg. I got my sandwich and wouldn't you know it? It had egg on it. I tried calling the restaurant, no answer. I went online to contact them and it wanted me to download an app. I tried to complete a generic form but because I didn't receive a receipt, I wasn't able to fill out the form. Nobody wants to download an app just to give feedback.

Frequently Asked Questions About McDonald's

What are the regular opening hours of McDonald's at 5301 Kings Island Dr, Mason?

McDonald's is open daily from 6:00 AM to 11:00 PM.

During what hours is the drive-thru available at this McDonald's location?

The drive-thru is available every day from 6:00 AM to 11:00 PM.