Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported long wait times, poor service, and unprofessional staff behavior.
Order Accuracy
Many reviews highlighted frequent mistakes with orders, including missing items and incorrect modifications.
Food Quality
Several customers complained about cold or poorly prepared food, while a few noted fresh and hot meals.
Management Concerns
Feedback indicated issues with management, including rudeness and lack of accountability for service problems.
AG
Aaron Gnagy
Dec 30, 2025
1.0
I was standing at the counter and not one employee acknowledged my existence. I left with no food. I left without talking to a single person. This is worst McDonald's. Everyone should be fired and the branch/location should be closed.
LH
Logan Hunter
Dec 21, 2025
1.0
Placed a pickup order at 9pm on Saturday 12/13/25. When I arrived, the restaurant was closed due to the weather, but somehow the app didn't know this (There were also maybe 5 other cars either going through the drive thru or waiting at pickup) I tried to cancel the order, but the app said my food was already made and would be out in 2-5 minutes. I called about 30 times on Sunday and Monday, but no answer. I stopped my the restaurant on our way home (were on a family vacation) and waited in the store for 35 minutes after I was told I needed to speak to a manager to get a refund. Walked out and went through the drive thru to speak to the manager working at the window. She told me I needed to come back inside because a refund cannot be processed at the window. I came back in, explained the situation, and she told me she couldnt issue a refund because the order was never made/I was never charged. I told her not only was i charged, it had already posted to my bank account. She then gave me her name and said she was the GM for the store (I think it was Leslie) and if the charge didn't drop off within 24 hours, to give her a call back. I told her I had called many, many times and no one ever picks up. She said the weather had knocked out the phone and fax.. it has now been 8 days, I've received no refund, and they still do not answer the phone. It was only 16 dollars but it's extremely annoying that I'm going to have to charge back this transaction.
SM
Sheila Morgan
Dec 20, 2025
1.0
This McDonald's needs to educate their employees on what the word "lite" means. I ordered a big mac lite sauce, and it is covered in sauce. SMH! Trying to eat it in the car didn't work too well! I'll start going to another fast food restaurant that actually cares!
JC
james Caldwell
Dec 19, 2025
1.0
They just are not open in the mornings when they are supposed to be. When you count on them for breakfast on your way to work and they don't open several mornings a week . The worst.
LD
Lora Damron
Dec 14, 2025
1.0
Ordered sausage and cheese biscuit at drive thru. I specifically said no egg. Got to the pay window and the screen showed SEC biscuit and I mentioned no egg again. The worker said no worries. Got to the pick up window and the sticker on the bag showed SEC biscuit and I said again, NO EGG on that right? The worker assured me of no egg. I got my sandwich and wouldn't you know it? It had egg on it. I tried calling the restaurant, no answer. I went online to contact them and it wanted me to download an app. I tried to complete a generic form but because I didn't receive a receipt, I wasn't able to fill out the form. Nobody wants to download an app just to give feedback.
What are the regular opening hours of McDonald's at 5301 Kings Island Dr, Mason?
McDonald's is open daily from 6:00 AM to 11:00 PM.
During what hours is the drive-thru available at this McDonald's location?
The drive-thru is available every day from 6:00 AM to 11:00 PM.
When does McDonald's delivery service operate?
Delivery is available every day from 6:30 AM to 10:00 AM at this McDonald's location.
What delivery and pickup options does McDonald's at this location offer?
This McDonald's offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.
How can I order McDonald's from this Mason location using a mobile app?
You can order using the McDonald's App available on the Apple App Store and Google Play Store, or online via their delivery website.
What payment methods are accepted at this McDonald's?
McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
What types of food and services does McDonald's provide at this Mason location?
The restaurant offers a variety of menu options including breakfast, burgers, coffee, sandwiches, ice cream, and more, along with services like drive-thru, mobile ordering, gift cards, WiFi, and McDelivery.
What nearby fast food options are available around McDonald's on Kings Island Drive?
Nearby fast food options include Taco Bell, Wendy's, Popeyes® Louisiana Kitchen, Jimmy John's, and Chipotle Mexican Grill, providing customers with a diverse choice of quick dining alternatives.
Are there any nearby points of interest for customers visiting McDonald's in Mason?
Yes, King’s Island amusement park is nearby, offering a fun attraction to visit before or after your meal at McDonald's.
Can customers access convenient services like gas stations or ATMs near McDonald's on Kings Island Drive?
Yes, nearby you can find Shell and Speedway gas stations, as well as multiple Bitcoin ATMs such as LibertyX, Bitstop, and Coinhub for added convenience.