Brand Certified
Five Guys
4.3(591 reviews)
Certified by Five Guys • Mar 01, 2026
Business Details
9540 S. Mason Montgomery Rd, Mason, OH
45040, United States
Certified by Five Guys • Mar 01, 2026
(513) 204-5900
Certified by Five Guys • Mar 01, 2026
https://restaurants.fiveguys.com/9540-s-mason-montgomery-rd
Certified by Five Guys • Mar 01, 2026
About
Certified by Five Guys • Mar 01, 2026
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 9540 S. Mason Montgomery Rd in Mason is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Certified by Five Guys • Mar 01, 2026
Hours
Certified by Five Guys • Mar 01, 2026
Reviews
4.3
591 reviews
5 stars
354
4 stars
127
3 stars
46
2 stars
33
1 star
31
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers frequently praised the burgers and fries for being delicious, fresh, and well-prepared, although some noted inconsistencies in order accuracy and food temperature.
Service Issues
While many reviews highlighted friendly staff, there were significant complaints about rude behavior from management and staff, as well as issues with order accuracy and customer service.
Cleanliness
The restaurant was generally reported as clean and well-maintained, although some customers noted cleanliness issues during busy times.
Pricing Concerns
Several customers expressed that the prices were high for the portion sizes, leading to mixed feelings about the value for money.
- NKNavneet KumarFeb 23, 20265.0Quick Service, Great taste and Friendly staff. Must visit
- JAJordan AugustJan 16, 20262.0Half your menu is fries. How do you forget the fries. NOOOOOOOOOOOO. Thanks for the fork for my burger though.
- AZAngela ZavalaJan 6, 20265.0Great customer service, clean and best burgers!
- JPJojo PachinoDec 18, 20255.0A fantastic burger and fry combo. Always fresh and hits the spot for any occasion
- MGMaureen GNov 30, 20252.0Ordered and went to pay cash. They were out of pennies (yes, I know the miny isn't making them anymore) for my change. 2¢. My daughter didn't get all her change either...4¢. I watched 3 other customers pay with cash and not get all their change back (due to having no pennies) and after the last one, the cashier took money out of his cash drawer and put it into the tip jar. 🤔 Is this how they are balancing their drawers after not giving people accurate change? With the 3% surcharge for card purchases, I'd think the company would give the extra to the chstomer instead of to themselves. Also, my veggie sandwich was great till I got to the middle and it became very spicy. Not sure what got on it or how, but I'm thinking contaminated gloves or splatter from one container to another. Having Moderate -severe Crohns Disease, I try to stay away from spicy food as it aggravates my stomach. Please be more careful! *Please put up a sign when you are out of pennies and can't give accurate change. This let's the customer decide, before ordering, if they even want to order! Highly disappointed.
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
How many restaurants does Five Guys have?
As of January 2026, we have more than 1,900 locations in over 24 countries!
Does Five Guys offer delivery?
Most North American locations offer delivery. The best way to find out if the location nearest to you offers delivery is to visit our website or download the app.
Additionally, we work with all major third-party delivery companies in the U.S., including DoorDash and Uber, so feel free to search for Five Guys through their platforms!
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Why does Five Guys have peanuts for free?
Serving peanuts for free began as a way for people to pass the time while they waited for us to cook up their meals (way back in the day, before smartphones). It was such a hit, and has become such a Five Guys tradition, that we keep our stores stocked with peanuts to this day.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Why is Five Guys switching from a fry cup to a fry bag?
We are switching to fry bags to ensure your fries stay fresher and as part of our larger commitment to the environment. The bags allow air to circulate better, so fries stay fresh during delivery and takeout. Same portions, same great fries – just smarter packaging that’s also better for the environment.
Does Five Guys at 9540 S. Mason Montgomery Rd accept reservations?
No, Five Guys at this location does not accept reservations.
What are the operating hours for Five Guys in Mason, OH?
Five Guys in Mason is open daily from 11:00 AM to 10:00 PM.
Does this Five Guys location offer delivery and what are the delivery hours?
Yes, delivery is available daily from 11:00 AM to 9:30 PM through their online ordering system.
Can I customize my burger or milkshake at Five Guys in Mason?
Absolutely! There are over 250,000 ways to customize your burger and more than 1,000 milkshake combinations to satisfy your craving.
What payment options are accepted at this Five Guys?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Is Five Guys in Mason wheelchair accessible?
Yes, this location has wheelchair accessible entrance, parking, and restroom facilities.
Does Five Guys Mason offer in-store pickup and curbside pickup?
Yes, in-store and curbside pickups are available at this location.
Which popular restaurants are located near Five Guys on S. Mason Montgomery Rd?
Nearby popular restaurants include Dickey's Barbecue Pit, Chipotle Mexican Grill, and BIBIBOP Asian Grill, offering a variety of dining options for visitors.
Are there other fast food or casual dining options near Five Guys in Mason?
Yes, nearby options include Noodles & Company for Asian fusion and pasta dishes, as well as China City Buffet and Metro Bagels for diverse food choices.
What shopping centers or services are close to Five Guys that customers might want to visit?
Governor's Pointe shopping center is nearby, as well as services like Staples office equipment and Eyemart Express eyewear, perfect for combining errands with a meal.
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