Business Details
About
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 9540 S. Mason Montgomery Rd in Mason is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
4.3
589 reviews
5 stars
352
4 stars
128
3 stars
46
2 stars
32
1 star
31
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers consistently praised the burgers and fries for being fresh, hot, and delicious, with many considering them the best in town.
Service Issues
Several reviews highlighted poor customer service experiences, particularly with rude staff and management, impacting overall satisfaction.
Pricing Concerns
Many customers expressed that the prices are high for the quality of food, with some feeling that the cost does not justify the experience.
Cleanliness
While some customers noted the restaurant was clean, others pointed out issues with cleanliness, particularly during busy times.
Order Accuracy
Multiple reviews mentioned problems with incorrect orders and missing items, indicating a need for improvement in order accuracy.
- AZAngela Zavala6 days ago5.0Great customer service, clean and best burgers!
- JPJojo PachinoDec 18, 20255.0A fantastic burger and fry combo. Always fresh and hits the spot for any occasion
- AAalex43223Dec 5, 20255.0Friendly staff and a very yummy tasty burger. Ordered “all the way” (can’t beat it) and fries. It wasn’t ready at the quoted time but I only had to wait a few minutes upon arrival.
- MGMaureen GNov 30, 20252.0Ordered and went to pay cash. They were out of pennies (yes, I know the miny isn't making them anymore) for my change. 2¢. My daughter didn't get all her change either...4¢. I watched 3 other customers pay with cash and not get all their change back (due to having no pennies) and after the last one, the cashier took money out of his cash drawer and put it into the tip jar. 🤔 Is this how they are balancing their drawers after not giving people accurate change? With the 3% surcharge for card purchases, I'd think the company would give the extra to the chstomer instead of to themselves. Also, my veggie sandwich was great till I got to the middle and it became very spicy. Not sure what got on it or how, but I'm thinking contaminated gloves or splatter from one container to another. Having Moderate -severe Crohns Disease, I try to stay away from spicy food as it aggravates my stomach. Please be more careful! *Please put up a sign when you are out of pennies and can't give accurate change. This let's the customer decide, before ordering, if they even want to order! Highly disappointed.
- WWwillku9000Nov 14, 20255.0This is a pretty good five guys. In a town where a lot of fast food closes early, it was good finding this place open relatively late at night.
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
Does Five Guys offer delivery?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
How many restaurants does Five Guys have?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Is the Five Guys veggie sandwich a veggie patty?
Our veggie sandwich is not a veggie burger, but truthfully, it can be a mix of whatever you'd like. Choose any combination of our condiments and add cheese for an additional cost.
Our standard veggie is a mix of peppers, onions and mushrooms with or without cheese.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Does Five Guys at 9540 S. Mason Montgomery Rd accept reservations?
No, Five Guys at this location does not accept reservations.
What are the operating hours for Five Guys in Mason, OH?
Five Guys in Mason is open daily from 11:00 AM to 10:00 PM.
Does this Five Guys location offer delivery and what are the delivery hours?
Yes, delivery is available daily from 11:00 AM to 9:30 PM through their online ordering system.
Can I customize my burger or milkshake at Five Guys in Mason?
Absolutely! There are over 250,000 ways to customize your burger and more than 1,000 milkshake combinations to satisfy your craving.
What payment options are accepted at this Five Guys?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Is Five Guys in Mason wheelchair accessible?
Yes, this location has wheelchair accessible entrance, parking, and restroom facilities.
Does Five Guys Mason offer in-store pickup and curbside pickup?
Yes, in-store and curbside pickups are available at this location.
Which popular restaurants are located near Five Guys on S. Mason Montgomery Rd?
Nearby popular restaurants include Dickey's Barbecue Pit, Chipotle Mexican Grill, and BIBIBOP Asian Grill, offering a variety of dining options for visitors.
Are there other fast food or casual dining options near Five Guys in Mason?
Yes, nearby options include Noodles & Company for Asian fusion and pasta dishes, as well as China City Buffet and Metro Bagels for diverse food choices.
What shopping centers or services are close to Five Guys that customers might want to visit?
Governor's Pointe shopping center is nearby, as well as services like Staples office equipment and Eyemart Express eyewear, perfect for combining errands with a meal.