Dunkin'

3.9
677 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Mason, OH for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
9791 S Mason Montgomery Rd, Mason, OH
45040, United States

Hours

Reviews

3.9
677 reviews
5 stars
334
4 stars
143
3 stars
75
2 stars
35
1 star
90

What are people saying?

AI-generated from recent customer reviews

Customer Service

There are numerous reports of rude and unprofessional staff, with several customers expressing dissatisfaction with their interactions.

Order Accuracy

Many customers have experienced issues with incorrect orders, including missing items and poorly prepared food and drinks.

Cleanliness

Several reviews mention unsanitary conditions, including dirty bathrooms and unclean service areas.

Product Quality

Customers have noted that food items, particularly donuts and coffee, are often stale or poorly made, leading to disappointment.

Drive-Thru Focus

There is a trend of prioritizing drive-thru service over in-store customers, leading to longer wait times and frustration for those dining in.
  • TU
    Trishna Udupa
    1 day ago
    5.0
    Dunkin’s been a go to for the croissant egg and cheese, avocado toast and are the hashbrowns the best ever or what!?
  • MD
    Melissa Doughman
    Dec 17, 2025
    1.0
    I don't go to Dunkin very often but I stopped by on the way to my kids doctor's appointment and wanted to get my kids a 10-piece munchkin and when I went to the drive-thru paid and opened up the box I saw there was nine. I told the lady that there was only nine and she had an attitude with me because I counted. I ordered a 10-piece so I expect a 10-piece. Especially if I'm splitting it between kids. The young lady was very rude and was mouthing me to her co-worker how I needed an extra donut and how it was rude that I counted. I was very short to come across this type of customer service. You would think that she would understand if you pay for a certain amount you should give that amount.
  • PC
    Plum crazy
    Dec 9, 2025
    3.0
    I love doughnuts, but honestly dunkin' ain't what it once was.They need to go back to waking up early and making them donuts.
  • RF
    Renina Freeman
    Nov 29, 2025
    5.0
    Very clean Th e workers there were very professional and polite
  • HN
    Heather Norton
    Nov 28, 2025
    3.0
    They focus way more on the drive through than the customers inside

Frequently Asked Questions About Dunkin'

What are the regular opening hours of this Dunkin' location in Mason, OH?

The Dunkin' at 9791 S Mason Montgomery Rd in Mason, OH is open Monday through Saturday from 5:00 AM to 7:00 PM, and on Sunday from 6:00 AM to 7:00 PM.

Does this Dunkin' offer delivery and curbside pickup services?

Yes, this Dunkin' location provides both delivery and curbside pickup services to accommodate your convenience.