Business Details
About
Mexican Restaurant
Chipotle Fields Ertl is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.3
1,005 reviews
5 stars
370
4 stars
200
3 stars
98
2 stars
74
1 star
263
What are people saying?
AI-generated from recent customer reviews
Portion Sizes
Numerous customers complained about consistently small portion sizes, often feeling shortchanged for the price paid.
Cleanliness
Many reviews highlighted issues with cleanliness, including dirty tables, overflowing trash, and unsanitary food preparation practices.
Customer Service
Several customers reported poor customer service, including rude staff, slow service, and a lack of attentiveness.
Food Quality
Feedback indicated a decline in food quality, with reports of burnt or old food, and missing ingredients.
Inconsistency
Customers noted a lack of consistency in service and food quality, with some positive experiences overshadowed by negative ones.
- NCNatalie C5 days ago1.0First, the app never updated when my order was done and this was my first time using it. So I sat in the restaurant waiting until noon when it said it would be done. I went up and it had been done for God knows how long. Only for me to open it up and stuff be literally everywhere and zero chicken in the one of the three tacos. It was all corn salsa. The sour cream had the consistency of water. Disgusting! So I ignored that and kept eating until I found a hair!! I am absolutely disgusted. 🤢 I just paid nine dollars for this and can’t even eat it and already ate the taco with no chicken in it! Once I found the hair, I was gagging. This is absolutely disgusting. Our local chipotle is bad enough, so I come here thinking it would be better and it’s not. I was so excited to try Sam’s meal off the protein menu and I honestly think I will never step foot in a chipotle again. So so gross.
- TLTiffany LaoJan 3, 20262.0I got a Qdoba bowl also from Mason Montgomery Rd location, the bowl is unexpectedly full ,I posted pic to compare the one I ordered from chipotle also MM location . I headed to this location to order to- go for the boy who likes chipotle better , but the portion from this location is unexpected less, only half of the bowl , because I ordered for my 16years old, 6 feet boy who is in his growing age. I went back and asked for more portion because of my boy and explained to the guy , the guy who prepared for the pick up is not very happy with that , gave me a little cup of rice , and I mentioned the cheese is very less, and he gave me a little cup of cheese , the pic is after he filled up with rice and extra cheese ,he’s impatient after gave me the two cups,and then he left. I already mentioned the portion is not enough for my teenage boy, why didn’t he just fill up my bowl , I didn’t know what’s he doing . I checked the review in this location, actually quite a certain amount of people mentioned the portion and the service , not surprised, it’s my first time to the store , and I will never go back again , the store in kings mill near kings island is much much much better , portion and the service !!!
- BMBrooke MathisDec 27, 20251.0Served tiny burnt pieces of "steak" the past 2 visits. I contacted customer service and never received a response even after sending them photos. The company has gone down hill.
- EEEronDec 27, 20252.0While the young man was making my order,he picked up the left over rice from the area they assemble the food, and threw the rice back in the serving container. Yukk.
- ARAmy RushDec 23, 20254.0About 45 min before closing, there were limited selections of proteins. Eh. Not the cleanest - maybe they just had a big rush? But it was Monday night. 🤷🏻♂️
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill at Fields Ertl serve?
Chipotle Fields Ertl offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads with responsibly sourced ingredients.
What are the opening hours of Chipotle Mexican Grill in Mason, OH?
Chipotle is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Fields Ertl offer pickup and delivery services?
Yes, Chipotle provides both in-store pickup and delivery options for its customers.
Can I order Chipotle online?
You can place online orders through Chipotle's official website or app for convenient ordering and exclusive offers.
What is Chipotle Fields Ertl's commitment to food quality?
Chipotle serves real food made with 53 ingredients from farms employing humane and sustainable practices, free from artificial colors, flavors, or preservatives.
What social media platforms can I follow Chipotle Mexican Grill on?
Chipotle is active on Facebook, Instagram, Twitter, LinkedIn, Pinterest, and YouTube.
What nearby dining options are available around Chipotle Fields Ertl?
Nearby, you can find Dickey's Barbecue Pit, Five Guys burger restaurant, and Poke 96 for Asian cuisine, providing diverse meal options before or after your visit.
Are there dessert options near Chipotle Fields Ertl?
Yes, Nothing Bundt Cakes offers desserts and bakery items nearby for a sweet treat.
Where can I shop near Chipotle Mexican Grill at Fields Ertl?
Governor's Pointe shopping center is close by, perfect for combining dining with shopping.
Is Chipotle Fields Ertl accessible for LGBTQ+ customers?
Yes, Chipotle welcomes LGBTQ+ customers and creates an inclusive environment.