Business Details
About
Mexican Restaurant
Chipotle Fields Ertl is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.4
996 reviews
5 stars
369
4 stars
200
3 stars
97
2 stars
71
1 star
259
What are people saying?
AI-generated from recent customer reviews
Portion Sizes
Numerous customers complained about consistently small portion sizes, often feeling shortchanged for the price paid.
Cleanliness
Many reviews highlighted issues with cleanliness, including dirty tables, overflowing trash, and unsanitary food preparation areas.
Customer Service
Several customers reported rude or unprofessional behavior from staff, with complaints about poor service and lack of attentiveness.
Food Quality
There were multiple mentions of food quality issues, including stale ingredients, poorly prepared meals, and inconsistent taste.
Management Issues
Frequent comments indicated a lack of effective management, with reports of disorganization, staff shortages, and inadequate training.
- BBbrontëNov 3, 20251.0every time i eat at this location my bowl is nothing but rice
- MAMatthew AshleyOct 24, 20252.0Rice was hard, portions were tiny, and overall it felt like I was eating old food. We had a burrito bowl and a burrito. Both were not edible. People were not mean.
- AMAlex MooreheadOct 24, 20252.0Cleaner front floor than the chipotle right up the road but the staff don't seem to understand the purpose of prep gloves. I watched one server wipe his gloved hands on his apron, then start making a bowl while the other knocked the numbered IDs into the queso and just pull them out and serve. All of this made me grateful for the most measly portions I've ever been given. I asked the register staff if I was paying half price because there was no meat, no sour cream, and a half spoon of brown rice. 5:30PM on a friday: no meat prepped, rice was empty, the table ingredients were not restocked, and the server didn't wait for more: he just scraped the bin and gave my kids and I two half filled bowls for $12.50 each. What a waste of money. I'm done with Chipotle.
- CAColin AshleyOct 23, 20255.0Love Chipotle's chicken burritos! It's just a true travesty that they discontinued the orange pineapple banana drink last year....I'm still not over it 😥
- MBMiKe BrueggemanOct 21, 20253.0Just went in to pick lunch up for a coworker, music was a bit loud. Felt like a night club inside, however I am impressed that drum and bass was playing so kudos for someone at corporate having good taste in music.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill at Fields Ertl serve?
Chipotle Fields Ertl offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads with responsibly sourced ingredients.
What are the opening hours of Chipotle Mexican Grill in Mason, OH?
Chipotle is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Fields Ertl offer pickup and delivery services?
Yes, Chipotle provides both in-store pickup and delivery options for its customers.
Can I order Chipotle online?
You can place online orders through Chipotle's official website or app for convenient ordering and exclusive offers.
What is Chipotle Fields Ertl's commitment to food quality?
Chipotle serves real food made with 53 ingredients from farms employing humane and sustainable practices, free from artificial colors, flavors, or preservatives.
What social media platforms can I follow Chipotle Mexican Grill on?
Chipotle is active on Facebook, Instagram, Twitter, LinkedIn, Pinterest, and YouTube.
What nearby dining options are available around Chipotle Fields Ertl?
Nearby, you can find Dickey's Barbecue Pit, Five Guys burger restaurant, and Poke 96 for Asian cuisine, providing diverse meal options before or after your visit.
Are there dessert options near Chipotle Fields Ertl?
Yes, Nothing Bundt Cakes offers desserts and bakery items nearby for a sweet treat.
Where can I shop near Chipotle Mexican Grill at Fields Ertl?
Governor's Pointe shopping center is close by, perfect for combining dining with shopping.
Is Chipotle Fields Ertl accessible for LGBTQ+ customers?
Yes, Chipotle welcomes LGBTQ+ customers and creates an inclusive environment.