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Chipotle Mexican Grill

3.3
(1026 reviews)
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Business Details

9540 S Mason Montgomery Rd, Mason, OH
45040, United States
(513) 754-8321
https://locations.chipotle.com/oh/mason/9540-s-mason-montgomery-rd?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=78
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About

Mexican Restaurant
Chipotle Fields Ertl is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
9540 S Mason Montgomery Rd, Mason, OH
45040, United States

Hours

Reviews

3.3
1,026 reviews
5 stars
374
4 stars
202
3 stars
98
2 stars
75
1 star
277

What are people saying?

AI-generated from recent customer reviews

Portion Sizes

Numerous customers complained about consistently small portion sizes, often feeling shortchanged for the price paid.

Customer Service

Many reviews highlighted rude and unhelpful staff, with reports of poor service and lack of urgency during busy times.

Cleanliness

The restaurant was frequently noted as dirty, with overflowing trash and unclean tables, contributing to a negative dining experience.

Food Quality

Several customers reported issues with food quality, including stale ingredients, poorly cooked rice, and unappetizing meals.

Order Accuracy

There were multiple complaints about incorrect orders, missing items, and delays in service, particularly with online orders.
  • KD
    Kristina Daniel
    Feb 26, 2026
    1.0
    Employees very rude, portions are so small and pathetic.
  • AC
    Adam Cooper
    Feb 20, 2026
    1.0
    Worst chipolte location of all. To go times are unreal. 30 to 40 min waits at 4pm when they are dead. For one bowl.
  • BB
    Baran
    Feb 16, 2026
    1.0
    I paid for extra and , ı cant see the meal , look at that , the guy work over there charge me extra lbut didnt put anything , worse chipotle ı ever been , never gonna be there , u shoulnt go there , look the pic u ll see …
  • DR
    Deepthi Reddy
    Feb 13, 2026
    2.0
    The app never waited when order was done I found something thing inedible like a plastic string!! The portion size was less compared to other locations, rice wasn’t cooked well and they missed the main thing in my order which was salsa!!! I will never come to this location again!
  • BD
    Brian Davidson
    Jan 24, 2026
    1.0
    We have ordered online to this location several times. There’s always a problem. It’s either the wrong items, late, or what’s been happening recently: stolen. Three times. Today, ordered online. Got there 5 minutes early. At 5 minutes late, with no order up, I asked. They said they’d check. 10 minutes after that I was able to get someone’s attention again. They said the order was complete. Told them I had nothing, and they said they’d check. Again. Finally, I got in line to just order the food and show paid receipt for online. They had served tons of people while I waited. One of my items is online only, and this confused them. Eventually, they agreed to remake it. Grand total was it was 35 minutes late, perhaps 20 people served while I waited, and the best part… While I was waiting, one of the workers dropped a to go cup of something. Maybe sour cream, maybe salad dressing over to the customer area. It cracked open a bit. I grabbed it from the floor, handed it to the guy (getting the white whatever on my hand but expecting he’d throw it out), and the guy put it in the customer’s bag like that. So, no. Very much do not recommend this location.
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Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill at Fields Ertl serve?

Chipotle Fields Ertl offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads with responsibly sourced ingredients.

What are the opening hours of Chipotle Mexican Grill in Mason, OH?

Chipotle is open daily from 10:45 AM to 11:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

This information is certified by Chipotle Mexican Grill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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