Business Details
About
Mexican Restaurant
Chipotle Kings Island is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.6
1,345 reviews
5 stars
576
4 stars
254
3 stars
131
2 stars
110
1 star
274
What are people saying?
AI-generated from recent customer reviews
Cleanliness
The restaurant is frequently reported as dirty, with trash on the floor and unclean tables, leading to concerns about hygiene.
Food Quality
Customers have noted inconsistent food quality, with many reporting missing ingredients, small portions, and food that is not fresh.
Customer Service
Service is often described as poor, with staff displaying rude attitudes and a lack of attention to customer needs.
Order Accuracy
Numerous reviews mention incorrect orders, missing items, and issues with online orders, indicating a lack of attention to detail.
Management Issues
There are significant concerns about management, including poor staffing, lack of food preparation, and overall disorganization.
- STSue TaborOct 25, 20251.0This place was trashed when we went in. Trash all over the floor and tables and the food was so dried out. Ew. Go to the taco bell next door.
- DSDenise SchnedlerOct 8, 20255.0Food was hot and customer service was a 10/10. Will be back.
- ZAZena AstelleOct 6, 20255.0Had a bad day at work and the friendly attitude of the people at this Chipotle put a smile on my face. I get the same thing every time, a very basic order of a double wrapped veggie burrito with only brown rice, pinto beans, and shredded cheese. Every time I come here it's never over priced and they always fill my burrito quite well. $8.60 is perfect for a burrito of the size I got. Clean and friendly, I highly recommend.
- SRSusanna RoodSep 21, 20252.0NOT WORTH IT! We ordered pick up but stayed to eat there (little kids from GWL) and I found my bowl missing fajita veg and sadly small portioned. I went up and said it was missing the fajita which I saw right there at the counter, so she offered to remake it... only to take it to the back and remake it AGAIN without fajita veggies!
- SKSam KeslerSep 12, 20252.0The server making the food was slapping half full scoops of food into the bowl. He was moving faster than I could speak. The double scoops came out to about a single scoop as he haphazardly slopped the food down. I ordered double meat and at best got a regular serving. They were clearly operating with speed, which I respect, but there was nobody else in line. - No customer service skills - Charged for double, received single. - Not paying attention to what theyre doing. - Rushing for rushing’s sake. I was excited to be staying so close to a Chipotle for the next few months, but no longer.
Frequently Asked Questions About Chipotle Mexican Grill
What types of food does Chipotle Mexican Grill in Kings Island offer?
Chipotle Mexican Grill offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients without artificial colors, flavors, or preservatives.
What are the operating hours of Chipotle Mexican Grill Kings Island location?
The restaurant is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Kings Island offer pickup and delivery services?
Yes, they provide both in-store pickup and delivery services.
How can I order Chipotle online for the Kings Island location?
You can order online through their official ordering website at https://order.chipotle.com/ or via their app available at https://apps.apple.com/us/app/chipotle/id327228455.
Does Chipotle Kings Island accept credit cards and offer gift cards?
Yes, they accept credit cards and also offer gift cards for purchase.
Is Chipotle Mexican Grill at Kings Island LGBTQ+ friendly?
Yes, the location welcomes LGBTQ+ customers and supports inclusivity.
What nearby attractions could I visit before or after dining at Chipotle Kings Island?
You can visit King's Island amusement park nearby, which offers entertainment and fun activities for visitors.
Are there other dining options near Chipotle Kings Island in Mason, OH?
Yes, nearby dining options include Dairy Queen (ice cream shop), Jimmy John's (sandwich shop), Tokyo Grill & Sushi Buffet (Japanese restaurant), Taco Bell, Ruby Tuesday, McDonald's, Wendy's, El Mezcal, Viva Tequila, Wings and Rings, and Dunkin'.
Are there convenient services near Chipotle like ATMs or gas stations?
Yes, nearby services include Bitstop Bitcoin ATM, Coinhub Bitcoin ATM, LibertyX Bitcoin ATM, Speedway gas station and convenience store, Shell gas station with car wash, and Blue Rhino Propane Exchange.
Where can I contact Chipotle Kings Island if I have inquiries or catering needs?
You can reach them by phone at +1 513-336-9830 or email at oh.1610.kingsisland@chipotle.com for inquiries and catering.