Arby's

3.8
526 reviews
Get DirectionsCallWebsite

Business Details

5561 S State Rte 741, Mason, OH
45040, United States
(513) 229-0913
http://www.arbys.com/locations/us/oh/mason/5561-s-state-rte-741/store-7268
GoogleFacebookInstagramTwitterLinkedInTikTok

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
5561 S State Rte 741, Mason, OH
45040, United States

Hours

Reviews

3.8
526 reviews
5 stars
214
4 stars
136
3 stars
78
2 stars
36
1 star
62

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with some experiencing cold or poorly prepared items, while others praised the freshness and taste.

Service Speed

Many reviews highlighted slow service, particularly in the drive-thru, with long wait times being a common complaint.

Customer Service

Feedback on customer service was mixed; some praised friendly staff, while others reported rude or unhelpful interactions.

Cleanliness

Several customers noted cleanliness issues, including sticky floors and dirty dining areas, which negatively impacted their experience.

Order Accuracy

There were frequent complaints about incorrect orders and items missing from orders, leading to customer dissatisfaction.
  • BV
    Brandon Voakes
    2 days ago
    1.0
    I asked to add pickles and not onlt did they not add pickles they didn't put tomatoes on it either and that comes with the sandwich I ordered and the fries tasted like they just came out of the freezer
  • TB
    Terry Brown
    Dec 3, 2025
    4.0
    Gobbler sandwich and apple pie shake was AMAZING!! Highly Recommend those.
  • JW
    jeff wallace
    Sep 9, 2025
    5.0
    Good service and nice clean restaurant good job
  • JC
    jenny campbell
    Sep 7, 2025
    1.0
    Why is it taking 20 minutes to get food in the drive thru? This has happened 3 times in the last month. They should close down ,or quit taking orders through the drive thru. Ridiculus
  • TS
    Tracy Ann Strunk
    Sep 6, 2025
    4.0
    I always order my roast beef sandwiches with two bottom buns because I cannot have the seats the manager gave me one bottom bun with roast beef on it and a box two of them made that way I went up to ask them where my top bun was and she gave me a hard time giving me to have fun I asked for she kept arguing with me yes that's the way you ordered it no I said a roast beef with two bottom buns cuz I don't like sweet buns I want the regular ones cuz I cannot have the seeds and it was hell getting her to fix it by then my fries were cold my fiance done got done eating and I was like I'm done I just want to eat
Read more reviews on Google