Wendy's

3.9
1081 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
15701 Us Highway 36, Marysville, OH
43040, United States

Hours

Reviews

3.9
1,081 reviews
5 stars
439
4 stars
312
3 stars
166
2 stars
65
1 star
99

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported problems with service, including rude staff, long wait times, and incorrect orders.

Food Quality

Food quality was inconsistent, with several reviews mentioning cold or improperly prepared items.

Positive Experiences

Despite the issues, some customers praised specific staff members for their friendliness and good service.

Cleanliness

Several reviews noted that the restaurant maintained a clean environment.

Ordering System

The new AI ordering system received significant criticism for causing errors and frustration among customers.
  • LB
    Lesley B
    5 days ago
    5.0
    AI order taking went smoothly and the girls at the window were friendly and loved my dog as well 😊
  • JC
    J. Celestin
    Dec 28, 2025
    1.0
    I’m not buying a damn thing if I have to place my order through the drive-through to an AI voice
  • AR
    Andrea R
    Dec 24, 2025
    3.0
    The food is good for the price point and type of restaurant that it is. The service is the issue. The new AI only option of ordering is not worth the hassle. It's getting orders wrong, causing more time correcting them at the window than it would to have a human taking the order. The employees also agree. After talking to a couple of them and asking their options, they too dislike this new implementation. They not only have to correct the mistakes but hearing customers angry rants all day, isn't exactly what they signed up for. I'm also hearing that they are losing customers because they don't want to deal with this and have chosen just to drove away.
  • TC
    Tyson Colley
    Dec 21, 2025
    5.0
    Best Wendy's in Ohio. Consistent quality. Fries seasoned. Staff is polite. I wish the Wendy's in Bellefontaine could be as clean as this location.
  • SW
    steveo Williams
    Dec 19, 2025
    1.0
    Everything was horrible about this wendys experience, staff was extremely rude when they acknowledged anyone and forced customers to use the kiosk . Food was terrible burger and fries tasted cold and old same as sandwich

Frequently Asked Questions About Wendy's

Is Us Rt 36 Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-thru hours at Wendy's on US Highway 36 in Marysville, OH?

The drive-thru is open Monday to Friday from 6:00 AM to 12:00 AM, and on Saturday and Sunday from 6:30 AM to 12:00 AM.