McDonald's

3.5
1734 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1080 Charles Ln, Marysville, OH
43040, United States

Hours

Reviews

3.5
1,734 reviews
5 stars
576
4 stars
411
3 stars
343
2 stars
152
1 star
252

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported receiving cold or incorrect food, with frequent complaints about stale items and poor preparation.

Service Issues

Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty bathrooms and trash on the floors.

Mixed Experiences

While some customers praised quick service and friendly staff, many others expressed frustration with consistent issues, indicating a lack of reliability.

Drive-Thru Efficiency

Some reviews mentioned quick drive-thru service, but this was inconsistent, with others reporting long waits and order inaccuracies.
  • AR
    AWESOME rob
    Oct 24, 2025
    1.0
    This review is only based only on one visit. I tried doing this through the app but it wouldn't let me because I couldnt find the store number and kept making me rewrite the whole thing everytime I would try to find the store number. I ordered food through the app and the 2 cheeseburgers and the big Mac were cold to the touch and went right in the trash. The nuggets and fries were good. This review was only based on one visit.
  • AV
    Anthony V
    Oct 7, 2025
    1.0
    Food was not good disappointed breakfast was cold not good
  • SS
    Steve Shaffer
    Oct 4, 2025
    2.0
    1 employee went outside to talk to some friends while customers were waiting for their food at the drive thru window and they messed up several customers orders. They made my granddaughters sandwich wrong twice!!
  • KS
    Kristina Sossa
    Sep 6, 2025
    1.0
    So slow!! I’m so glad I didn’t order food, so many people asking where their food was and if it was even on the order screen. They need better operations.
  • HI
    Hannah Inskeep
    Sep 5, 2025
    1.0
    Ordered a quarter pounder, just cheese and ketchup. Got everything on it. Buns are completely stale and apparently not every employee can do a refund on an unavailable item and tells me i have to ask another employee to do it and then just walks away from me before i can say anything. Unprofessional and just an awful experience

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Marysville, OH?

McDonald's in Marysville, OH is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 5:00 AM to 1:00 AM on Fridays and Saturdays.

Does this McDonald's location offer drive-thru service?

Yes, McDonald's at 1080 Charles Ln offers drive-thru service with hours matching the restaurant's times.