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Jimmy John's

4.0
(282 reviews)

Business Details

(937) 645-0211

About

Sandwich Restaurant

Location

Jimmy John's
401 Coleman's Crossing Blvd, Marysville, OH
43040, United States

Hours

Reviews

4.0
282 reviews
5 stars
153
4 stars
54
3 stars
24
2 stars
20
1 star
31

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Customers frequently reported long wait times for delivery, with many orders taking over an hour and some being completely canceled without notification.

Order Accuracy

Numerous reviews highlighted problems with incorrect or incomplete orders, including missing items and wrong ingredients.

Food Quality

Several customers expressed disappointment with the quality of the food, citing issues like stale ingredients, soggy sandwiches, and insufficient portions.

Customer Service

Feedback indicated mixed experiences with customer service, ranging from friendly and helpful staff to rude and unprofessional behavior.

Pricing Concerns

Some customers felt that the prices were too high for the quality of food received, with complaints about misleading combo pricing and delivery fees.
  • AG
    Ashley Galyk
    Jan 19, 2026
    2.0
    I've given this location so many chances, but today is the last time. You can never get an order delivered in under 60 minutes. The toaster sub is always cold time you get it
  • JK
    Jake Kubicki
    Nov 10, 2025
    1.0
    Took 45+ minutes for round the corner delivery because I was sick and didn't want to move. Shows up and order was missing items/completely incorrect order. Call for refund or fix and get told to call back tomorrow. Call back the next day and get told to call back tomorrow. Call the third day and now can't get refund because of time frame. Was informed the weekend manager was out and they had sent in a replacement during that time period. $40 essentially just stolen from me with zero consequences. Big fan of jimmy johns but this is this location's second time that they've completely wiffed on my order. Good luck, try a different sandwich shop.
  • NB
    Nya Bell
    Oct 4, 2025
    3.0
    Took telling 3 people I was waiting on a pick up for someone to tell me my order was actually already done, just not placed on the pickup shelf. Only the 3rd person even asked who the pickup was for. Edit to add: the bag on the counter was backwards so I had no way to know if that was mine or not.
  • PP
    Patricia
    Aug 15, 2025
    1.0
    Service was good but the food was not.

Brand Certified Facts from Jimmy John's

This information is certified by Jimmy John's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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