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Brand Certified

Chipotle Mexican Grill

3.4
(1042 reviews)

About

Mexican Restaurant
Chipotle Marysville is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
1089 Delaware Ave, Marysville, OH
43040, United States

Hours

Reviews

3.4
1,042 reviews
5 stars
388
4 stars
214
3 stars
99
2 stars
80
1 star
261

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted rude and unhelpful staff, with complaints about poor customer service and negative attitudes from employees.

Food Quality

Customers frequently reported issues with food quality, including undercooked rice, bland flavors, and inconsistent portion sizes.

Cleanliness

The restaurant was often described as dirty, with unclean tables and food debris in the preparation area, leading to concerns about hygiene.

Order Accuracy

Many customers experienced problems with their orders, including missing items and incorrect portions, particularly with online orders.

Management Issues

Reviews indicated a lack of effective management, with complaints about staff organization, training, and overall restaurant operations.
  • JP
    Jonah Pinks
    2 days ago
    2.0
    After today, I think I am done with this location. The past three times I have been here, the bowl has never been full. Not to mention the bowl was cold when I ate it. I'm not sure if it's a management problem, or if it's the employees just not caring about quality, but paying $10 for a bowl that isn't even full and is cold is ridiculous.
  • MS
    Mike S
    4 days ago
    1.0
    Chipotle has gone so far downhill. Food was 2 hours late. Staff wouldn’t cancel the order and said I had to report online. Never got the food.
  • DW
    Darnell Williams
    Feb 19, 2026
    1.0
    I asked for extra rice and was told there not allowed to surpass 1 scoop of each item and i have never been told this at another location
  • TS
    Tedd Straight
    Feb 17, 2026
    1.0
    Yesterday I went in to get a burrito and when I asked for double rice they refused to do it saying they were limited to there portions for the day and when the burrito was said and done with a half of scoop of each topping half the burrito falls out while rolling it it litterly ended up being the size of a taco bell soft taco for $10
  • LL
    Lilly
    Feb 15, 2026
    1.0
    I would give zero stars if possible. I ordered a mobile order to be ready at 7:20. By 8:45 it was still not ready. The manager was unapologetic and kept going on break when he had customers all the way to the door and was 2 hours behind on mobile orders. Also the only way to cancel your order is to call 1-800-chipotle. They won’t even give you the food if you wait in line and reorder your food. You would have to pay for it again. The working table was also so gross with food everywhere.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Marysville offer?

Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.

What are the opening hours of Chipotle Mexican Grill at 1089 Delaware Ave, Marysville?

Chipotle is open daily from 10:45 AM to 11:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

This information is certified by Chipotle Mexican Grill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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