Wendy's

3.3
1382 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
5360 Warrensville Center Road, Maple Heights, OH
44137, United States

Hours

Reviews

3.3
1,382 reviews
5 stars
430
4 stars
266
3 stars
243
2 stars
130
1 star
313

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently poor customer service, with reports of rude staff, long wait times, and unprofessional behavior.

Wait Times

Customers frequently complained about excessively long wait times in both drive-thru and in-store, often exceeding 20 minutes even with few cars ahead.

Food Quality

While some customers praised the freshness and taste of the food, many reported receiving cold or incorrect orders, and issues with food preparation.

Cleanliness

Several reviews mentioned unsanitary conditions in the dining area and drive-thru, including dirty tables and trash.

Management Issues

Feedback indicated poor management practices, including staff arguing and a lack of organization during busy times.
  • IR
    Ian Rensel
    Nov 15, 2025
    4.0
    The folks at this Wendy's try, and it shows.
  • SS
    Skylar
    Nov 8, 2025
    1.0
    Dining room closed at least 3 hours earlier than posted. Why?
  • DJ
    Dale Juniors
    Nov 7, 2025
    1.0
    Always slow. Now I get here this morning. They say DoorDash only. Like what.
  • MT
    Monique Taylor
    Nov 4, 2025
    1.0
    The manager at this location has the worst attitude ever! Because we didn't want I've on our refreshments she had a fit! Huffing and puffing and giving bad energy! You better be glad you have a job lady!
  • GG
    Gary
    Oct 6, 2025
    1.0
    Waited in line for 15 minutes with only 3 cars in front of me. Then had to leave even b4 i got to place my order. If you get a half hour lunch i would go somewhere else. Even with a hour lunch you probably still pushing it. Might go hungry. Like I had too.

Frequently Asked Questions About Wendy's

Is 666 Southgate Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.