Fast Food RestaurantBurger JointAmerican Restaurant
As the leaders in drive-thru for over 30 years Checkers & Rally’s locations are currently open and ready to serve our guests. We can provide our guests with the additional safety of an enclosed kitchen and limited personal contact – whether you choose to drive up, order ahead online, or have our food delivered. In response to concerns around the Coronavirus we have closed the few dining rooms that exist in the Checkers & Rally’s system and are limiting the number of people on our patio and at our walk-up windows. We are reinforcing our policies, including frequent and proper handwashing, along with the proper utilization and changing of gloves as we continue to serve our guests.
Customer service experiences vary widely, with some praising friendly staff while others report rudeness and unprofessional behavior.
Food Freshness
Food quality is inconsistent; some customers receive fresh and hot meals, while others report cold or poorly prepared food.
Wait Times
Long wait times are a common complaint, with many customers expressing frustration over delays in receiving their orders.
Order Accuracy
There are frequent issues with order accuracy, including missing items and incorrect modifications, leading to customer dissatisfaction.
Location Issues
Some locations are criticized for being closed for dine-in and having limited service hours, impacting customer access.
MW
Matthew Wilks
2 days ago
1.0
Rallys please rethink your training program.
I had an experience at this restaurant this afternoon that I still cannot believe.
I ordered my food, and then I drove up to the pay window. At first the young gentleman working there was pleasant. He said hello and asked me how I was.
Then he said and I quote "are you familiar with HPV?"
WHAT?!?! 😯
I said no.
He rudely shook his head and replied "never mind"
Even if this was a joke, working in the food service industry, his comment was highly inappropriate
I've been enjoying fast food for years and nothing even remotely close to this has ever happened.
Needless to say his comment ruined my appetite. And quite frankly made me afraid to enjoy my food for fear that he might have tampered with it.
Rally's you need to do better!
There is a difference between being friendly and engaging with your customers and just being wildly inappropriate and quite frankly disgusting.
RR
Ryan
Nov 8, 2025
1.0
We ordered delivery from here and instead of giving us a glo’s bbq jacked burger with pepper jack cheese like we ordered they gave us an entirely different burger with American cheese smh.Whoever was in charge of that last night needs to be replaced because workers aren’t supposed to be incompetent or lazy.They always need to do the amazing job that they are paid to do
PL
Princess Lia
Nov 6, 2025
5.0
This little boy at the window that usually works there I guess every five days of the week he’s so nice. I know he has his rough days but as a customer that comes there every day, he’s always polite you know being respectful, even if he did mistake he goes. Make sure that an order shanks he always make sure that he is tries to go above and beyond as I can see I really enjoyed that young man working there. He is such an expiration and funny person too. Every time I come he always make sure that he is tries to go above and beyond as I can see I really enjoyed that young man working there. He is such a expiration and funny person too. Every time I come there he’s always funny. I hope y’all really do keep him even know if it takes a lot of work behind the scenes, but he’s a funny worker to be at drive-through. But he is a funny Person to be on the drive-through and I love that he is able to interact with people and make People’s day. I thank you so much to this location for hiring this person.
PR
Patrice Robertson
Oct 24, 2025
5.0
The young lady was amazing she was the only worker there. Was very polite my order was correct she apologize for the long wait even gave me a apple pie for the long wait. Ralleys pay that young lady more I say give her a raise.
NM
None Macklin
Oct 6, 2025
2.0
My wife went through the drive thru between 8:30 and 9 PM on Saturday to get some food and when she got to the window the worker just handed her the food and walked away without asking her if she wanted ketchup or anything.The workers are always supposed to ask the customers if they want ketchup or anything else like that.Very rude and disrespectful and very unprofessional.The workers here need to do better
What are the operating hours of Rally's at 5497 Warrensville Center Road?
Rally's is open Monday to Thursday and Sunday from 10:00 AM to 3:00 AM, and on Friday and Saturday from 10:00 AM to 5:00 AM.
Does Rally's offer delivery service for its menu items?
Yes, you can order delivery through their online ordering portal at https://order.checkersandrallys.com/menu/checkers-warrensville-center-road.
What type of attire is recommended when visiting Rally's?
Casual attire is recommended when visiting this fast food restaurant.
What services does Rally's provide at this location?
Rally's offers drive-thru and take out services at this location.
What meals are served at Rally's in Maple Heights, OH?
Rally's serves lunch, dinner, and late night meals.
How is Rally's ensuring safety during the ongoing health concerns?
They have closed most dining rooms, limited patio and walk-up window capacity, and follow strict hygiene protocols including handwashing and glove changes.
Are there other fast food options near Rally's at 5497 Warrensville Center Road?
Yes, nearby options include another Rally's at 5501 Warrensville Center Road, KFC, Chipotle Mexican Grill, Donatos Pizza, Mr. Chicken, and Beckham's B & M Bar-B-Que.
What nearby transit options are available for reaching Rally's?
The Southgate Transit Center and RTA Southgate Transit Center bus stations are nearby, making it convenient to reach Rally's by public transportation.
What nearby fitness or recreational facilities can I visit before or after dining at Rally's?
You can visit Know Excuses Fitness, Inside Out Fitness Club, LLC, or JumpStart Health & Fitness, all located near Rally's.
Where is Rally's located and how can I contact them?
Rally's is located at 5497 Warrensville Center Road, Maple Heights, OH 44137, USA. You can contact them by phone at +1 440-514-8521 or via email at 6427@checkers.com.