Rally's

3.1
785 reviews

About

Fast Food RestaurantBurger JointAmerican RestaurantCheckers Drive-In Restaurants, Inc
As the leaders in drive-thru for over 30 years Checkers & Rally’s locations are currently open and ready to serve our guests. We can provide our guests with the additional safety of an enclosed kitchen and limited personal contact – whether you choose to drive up, order ahead online, or have our food delivered. In response to concerns around the Coronavirus we have closed the few dining rooms that exist in the Checkers & Rally’s system and are limiting the number of people on our patio and at our walk-up windows. We are reinforcing our policies, including frequent and proper handwashing, along with the proper utilization and changing of gloves as we continue to serve our guests.

Details

  • Dine-inAvailable
  • Drive-throughAvailable

Location

Rally's
5497 Warrensville Center Road, Maple Heights, OH
44137, United States

Hours

Reviews

3.1
785 reviews
5 stars
225
4 stars
164
3 stars
118
2 stars
57
1 star
221

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences vary widely, with some employees praised for their friendliness while others are reported as rude or unhelpful.

Food Quality

Food quality is inconsistent, with reports of cold, old, or improperly prepared items, though some customers enjoyed fresh and hot meals.

Wait Times

Long wait times are a common complaint, with many customers experiencing delays at the drive-thru and during order fulfillment.

Order Accuracy

There are frequent issues with order accuracy, including missing items and incorrect orders, leading to customer dissatisfaction.
  • MW
    Mariama Wright
    1 day ago
    1.0
    I loaded fries. I didn't receive what I order.
  • YN
    Yelet Newby
    Dec 30, 2025
    3.0
    The line was moving slower than normal. The fries were nice and hot. However the Big Buford sandwich was cold. The person working the drive thru window, look to be having a bad day.
  • MS
    Mitchell spencer
    Dec 27, 2025
    1.0
    Didn’t add my fries or extras that I paid for
  • BW
    Bobi Jo Weger
    Dec 21, 2025
    2.0
    I got a double cheese burger which was the nastiest burger I have ever had threw away after 1 bite I didn't even swallow it, philly steak and cheese bites I am still trying to figure out they were suppose to be bause they didn't taste nothing like it. Fries were Good so we're chicken tenders.
  • XW
    Xa Wei
    Dec 20, 2025
    1.0
    I'm placing this review after just leaving. Don't know what's going on but just placed a two item order and was complimenting and wowed because they have an AI taking the orders at the drive thru. Yet when we pulled forward the car before us was just sitting at the window. After waiting for more than 10 minutes and not even the car in front was approached by an employee at the window we pulled off without our order. You would think that by having the computer taking orders , it would speed up their process yet I don't believe that to be the case as it seems like the more tasks that are removed from their workload .... The slower they become. And I tried to give them zero stars but it wouldn't allow

Frequently Asked Questions About Rally's

What are the operating hours of Rally's at 5497 Warrensville Center Road?

Rally's is open Monday to Thursday and Sunday from 10:00 AM to 3:00 AM, and on Friday and Saturday from 10:00 AM to 5:00 AM.

Does Rally's offer delivery service for its menu items?

Yes, you can order delivery through their online ordering portal at https://order.checkersandrallys.com/menu/checkers-warrensville-center-road.