Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.1
2,241 reviews
5 stars
609
4 stars
428
3 stars
414
2 stars
236
1 star
554
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported consistently poor service, including long wait times, incorrect orders, and rude staff.
Food Quality
Many reviews mentioned cold or old food, with several customers expressing dissatisfaction with the freshness and preparation of their meals.
Cleanliness
Several customers noted unsanitary conditions, particularly in the bathrooms and overall cleanliness of the establishment.
Customer Experience
A significant number of reviews highlighted negative interactions with staff, including unprofessional behavior and lack of customer care.
Order Accuracy
Frequent complaints about missing items or incorrect orders were reported, indicating a systemic issue with order fulfillment.
- JJJDNov 2, 20251.0Never got my food after waiting for over 30 minutes in the drive through. Placed the order, paid, and then sat at drive through serving window for a half hour. I had to go inside and ask for a refund. There were no substitutions, no changes to the food, just two regular sandwiches and two hash browns ordered 30 minutes before they stopped serving breakfast. Multiple other customers were having similar issues. I understand being busy and getting behind, but this was really bad for a “fast” food place. Note the times between the two receipts in included pictures.
- AKAhou raoule KouassiOct 30, 20251.0I ordered 10 pieces of chicken nugget and I was only given 9, even though I paid for 10
- DJDeborah JacksonOct 17, 20255.0Beautiful
- LTLouie TomsOct 14, 20251.0Cashier purposely made me wait in drive thru line long enough to have my code expire. True unprofessionalism.
- WLWes LattimoreOct 12, 20251.0Went on a Sunday to get the kid some food got stuck in drive through for 10 mins ordered and got pulled up so the timer wouldn’t go to long waited in that spot for 10 minutes got out walked in to get food lady said oh it’s been sitting here got in the car kid checked food burger was burnt and not made correctly fries was warm at best
Frequently Asked Questions About McDonald's
What are the regular operating hours for this McDonald's location?
This McDonald's is open daily from 6:00 AM to 11:00 PM.
When can I use the drive-thru service at this McDonald's?
The drive-thru is available every day from 6:00 AM to 11:00 PM.
What are the delivery hours for McDonald's at 5114 Northfield Rd?
Delivery is available daily from 6:00 AM to 10:45 PM.
What payment methods does this McDonald's accept?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
What types of services are offered by this McDonald's?
Services include DriveThru, GiftCards, McDelivery, MobileOffers, MobileOrdering, and WiFi.
How can I order food online from this McDonald's?
You can order online at https://mcdonalds.order.online/business/-5579 or use the McDonald's App available on the App Store and Google Play.
Does this McDonald's offer contactless delivery options?
Yes, they provide no contact delivery along with curbside pickup and same day delivery services.
Are there any cafes near this McDonald's where I can enjoy a coffee before or after my visit?
Yes, Dunkin' is nearby offering coffee, donuts, and smoothies—perfect for a coffee stop near McDonald's.
What other fast food restaurants are close to this McDonald's in Maple Heights?
Nearby fast food options include White Castle and Rally's, providing more choices if you want to explore other burgers and quick meals.
Are there automotive services near this McDonald's where I can get my car checked while dining?
Yes, Rainbow Mufflers and Rainbow Muffler and Brake are close by for automotive repair and tire services, and there are several car wash locations such as Wash-N-Go and The Car Wash nearby.