Business Details
About
Mexican Restaurant
Chipotle Maple Heights is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Chipotle Mexican Grill
5501 Warrensville Center Rd, Maple Heights, OH
44137, United States
Hours
Reviews
1.8
221 reviews
5 stars
32
4 stars
10
3 stars
11
2 stars
7
1 star
161
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted poor service, including rude staff, long wait times, and incorrect orders.
Cleanliness
Customers frequently reported unsanitary conditions in the restaurant, including dirty food stations and overall disarray.
Food Quality
Many reviews mentioned subpar food quality, including cold meals, missing ingredients, and poorly prepared items.
Staff Attitude
Several customers noted unprofessional behavior from staff, including lack of urgency and negative attitudes towards customers.
Inventory Issues
Customers consistently complained about the restaurant being out of key menu items, impacting their dining experience.
- JWJasmine Williams1 day ago1.0YUCK!!! Food over cooked and tasted AWFUL! Service was AWFUL!!! What are you all doing in there???
- DKDerek K2 days ago1.0I’ve never seen staff members move so much, yet accomplish so little. If you come at the right time, you’ll watch your food die on a shelf for 30 minutes while everyone inexplicably ignores you.
- TWTay WNov 4, 20251.0Service was horrible. Only one person was on the line. There was two teenage workers that sat in the “cut” near the drink machine smoking a vape. Disgusting get some new workers if yall ever look at yall reviews.
- TJTimothy JaworskiNov 1, 20251.0Absolutely horrible experience. They got my drivers order completely wrong that I paid $16 dollars for! They didn’t even put any meat on it at all. And then my families orders were all dry and cold. What’s sad is this location already has such terrible reviews from hundreds of other people. This place should just close at this point. The owner should be ashamed with being okay giving such horrible service. AVOID THIS PLACE AND LETS ALL HOPEFULLY SHUT THEM DOWN.
- RRRaminOct 24, 20251.0This was by far the most unprofessional and poorly managed Chipotle I’ve ever visited. From start to finish, the experience was unacceptable and far below the standards this brand claims to uphold. It took over 20 minutes to order and pay for two bowls, despite there being only a few customers ahead of me. The line had one overwhelmed employee trying to manage everything alone, while other staff members stood in the back on their phones, laughing, cursing, and openly carrying on personal conversations within earshot of customers. The kitchen looked disorganized and unsanitary — nowhere near what should be expected from a national restaurant chain. The only employee actually working on the line was doing his best but was completely unsupported. Meanwhile, the cashier continued chatting and swearing with another employee sitting nearby, showing zero sense of professionalism or urgency. It even took him multiple attempts to log in and process the transaction because he was distracted. The customer in front of me nearly walked out, and I should have done the same. This kind of environment not only damages Chipotle’s reputation but also raises serious concerns about management oversight and food safety. I will not be returning to this location, and I strongly recommend a full review of the staff and operations here. Customers deserve to be treated with respect — not ignored by employees who clearly have no regard for their job or the brand they represent.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Maple Heights serve?
Chipotle Mexican Grill in Maple Heights serves customizable Mexican-inspired fast-casual food including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
What are the operating hours of Chipotle Mexican Grill in Maple Heights?
Chipotle in Maple Heights is open daily from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill located in Maple Heights?
It is located at 5501 Warrensville Center Rd, Maple Heights, OH 44137, USA.
Can I order online or via an app from the Chipotle Maple Heights location?
Yes, you can order online through their website or via the Chipotle app available on the App Store using the provided ordering links.
Does Chipotle Maple Heights offer any rewards or loyalty programs?
Yes, customers can sign up for Chipotle Rewards to earn free food and receive exclusive offers.
How can I contact Chipotle Mexican Grill in Maple Heights?
You can reach them by phone at +1 216-888-1037 or email at OH.4695.MapleHeights@chipotle.com.
What are some nearby dining options to Chipotle Mexican Grill in Maple Heights?
Nearby dining options include Donatos Pizza, Beckham's B&M Bar-B-Que, Rally's at 5501 Warrensville Center Road, KFC, and Mr. Chicken.
Are there any transit options near Chipotle Mexican Grill that can help customers visit?
Yes, Southgate Transit Center and RTA Southgate Transit Center bus stations are nearby, providing convenient public transit access to Chipotle Maple Heights.
What fitness or recreational facilities are close to Chipotle Mexican Grill in Maple Heights?
Nearby fitness facilities include DNA Level C Boxing Club, Know Excuses Fitness, Inside Out Fitness Club, LLC, and JumpStart Health & Fitness.
Are there any local businesses near Chipotle Mexican Grill that offer services besides dining?
Yes, local nearby businesses include Curtis & Marilyn Custom Tailoring & Dressmaking, North Coast Dental, Belle Dame Salon, Manic Vanity Clothing Store, and Hertz Car Rental Agency.