Brand Certified
Chipotle Mexican Grill
1.9(238 reviews)
Certified by Chipotle Mexican Grill • Mar 01, 2026
Business Details
5501 Warrensville Center Rd, Maple Heights, OH
44137, United States
Certified by Chipotle Mexican Grill • Mar 01, 2026
(216) 888-1037
Certified by Chipotle Mexican Grill • Mar 01, 2026
https://locations.chipotle.com/oh/maple-heights/5501-warrensville-center-rd?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=4695
Certified by Chipotle Mexican Grill • Mar 01, 2026
About
Certified by Chipotle Mexican Grill • Mar 01, 2026
Mexican Restaurant
Chipotle Maple Heights is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Chipotle Mexican Grill
5501 Warrensville Center Rd, Maple Heights, OH
44137, United States
Hours
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
1.9
238 reviews
5 stars
37
4 stars
11
3 stars
14
2 stars
7
1 star
169
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted poor service, including rude staff, slow service, and frequent mistakes with orders.
Food Quality
Customers reported issues with food quality, including cold, overcooked, or poorly prepared items, as well as missing ingredients.
Cleanliness
The restaurant was frequently described as dirty and disorganized, with unsanitary conditions noted by multiple customers.
Staffing Issues
Many reviews mentioned a lack of staff, leading to long wait times and inadequate service during busy hours.
Management Concerns
Several customers expressed dissatisfaction with management, citing unprofessional behavior and a lack of oversight.
- KKKris KBFeb 16, 20261.0The sign and website clear says they open at 10:45 a.m. In reality they open up at 11:30. Smh people come on they lunch breaks and just to be turned around.
- TTTheHonest TruthFeb 10, 20265.0Hands down one of the best Chipotle’s out there. Not sure where all these 1 stars come from. Manager runs a tight crew. Always fresh food cooked properly. Never out of anything. Cannot speak for the night crew but I can tell you lunch time and even after 3 is always great. Portion sizes on point.
- RTRandy TFeb 7, 20263.0Hit or miss... Sometimes perfect, sometimes missing half of what I asked for
- BABrittany AndersonFeb 6, 20261.0Yall suck.
- LLLaura LindseyFeb 2, 20261.0Of I could give negative stars I would this is the second time I didn't get right food wasted $$. Don't go here! Find another location to go too. Just awful!!!!! What a shame!
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Maple Heights serve?
Chipotle Mexican Grill in Maple Heights serves customizable Mexican-inspired fast-casual food including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
What are the operating hours of Chipotle Mexican Grill in Maple Heights?
Chipotle in Maple Heights is open daily from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill located in Maple Heights?
It is located at 5501 Warrensville Center Rd, Maple Heights, OH 44137, USA.
Can I order online or via an app from the Chipotle Maple Heights location?
Yes, you can order online through their website or via the Chipotle app available on the App Store using the provided ordering links.
Does Chipotle Maple Heights offer any rewards or loyalty programs?
Yes, customers can sign up for Chipotle Rewards to earn free food and receive exclusive offers.
How can I contact Chipotle Mexican Grill in Maple Heights?
You can reach them by phone at +1 216-888-1037 or email at OH.4695.MapleHeights@chipotle.com.
What are some nearby dining options to Chipotle Mexican Grill in Maple Heights?
Nearby dining options include Donatos Pizza, Beckham's B&M Bar-B-Que, Rally's at 5501 Warrensville Center Road, KFC, and Mr. Chicken.
Are there any transit options near Chipotle Mexican Grill that can help customers visit?
Yes, Southgate Transit Center and RTA Southgate Transit Center bus stations are nearby, providing convenient public transit access to Chipotle Maple Heights.
What fitness or recreational facilities are close to Chipotle Mexican Grill in Maple Heights?
Nearby fitness facilities include DNA Level C Boxing Club, Know Excuses Fitness, Inside Out Fitness Club, LLC, and JumpStart Health & Fitness.
Are there any local businesses near Chipotle Mexican Grill that offer services besides dining?
Yes, local nearby businesses include Curtis & Marilyn Custom Tailoring & Dressmaking, North Coast Dental, Belle Dame Salon, Manic Vanity Clothing Store, and Hertz Car Rental Agency.
Brand Certified Facts from Chipotle Mexican Grill
This information is certified by Chipotle Mexican Grill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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