Wendy's

3.7
1091 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
1372 Lexington Avenue, Mansfield, OH
44907, United States

Hours

Reviews

3.7
1,091 reviews
5 stars
445
4 stars
269
3 stars
150
2 stars
72
1 star
155

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unhelpful staff, with many experiences highlighting slow service and order inaccuracies.

Order Accuracy

A significant number of reviews mentioned incorrect orders, missing items, and overall carelessness in fulfilling requests.

Cleanliness

Multiple reviews noted unsanitary conditions in the restaurant, including dirty bathrooms and unkempt dining areas.

Food Quality

Feedback on food quality was mixed, with some customers enjoying their meals while others complained about cold or poorly prepared items.

Management

Some customers expressed sympathy for the manager, indicating that issues stem from staff performance rather than management alone.
  • LH
    Linda Hartline
    Nov 8, 2025
    3.0
    Stopped by the drive through. As soon as they opened the window we got hit with weed. It was 8:40pm. The boy giving us our food was obviously high and very confused about what we ordered versus what he rang up. Gave 3 stars cause the food got corrected and wasn't horrible.
  • TS
    Tonya Spillman
    Oct 29, 2025
    5.0
    Little slow and hardly ever have both windows open so I can pay at one get food at other I hate when they handle the money don't change gloves and give me food same person.
  • IS
    Isaac Shaver
    Oct 2, 2025
    2.0
    This location is always slow and always either leaves something out of the bag or switches what you ordered. Who would want to eat this (see photo) mayonnaise sandwich
  • VA
    Valerie Armstrong
    Sep 26, 2025
    1.0
    Every time I come here, if you order a coffee or something new on the menu they look at you like you have three heads. I almost cried because I was getting talked to like an idiot for trying to order a coffee and the lady said she never heard of it when I can literally order it on DoorDash or ubereats, but it’s like they can’t comprehend words said to their face. Make sure you talk real slow and if you’re getting a drink I recommend just ordering a fountain drink. Forget about a frosty unless it’s chocolate or vanilla cause they won’t understand that either. Employees were complaining about their pay in front of customers. Get to the car and surprise, food was also missing from our bags. Only thing positive I have to say is the manager is very nice and it seems he’s trying his best with the crapshoot crew of a staff he has. I feel bad for him honestly. Hard to make a business work when you have people that don’t even try to make it work. He asked his employee infront of our face if everything was in the bag to which she responded yes, when we went back in to inform him it was indeed not in the bag he offered us a free frosty which was very kind. Hopefully he can get a new staff and i believe this place will run a whole lot better.
  • KA
    Kamy Ann
    Sep 11, 2025
    2.0
    This place is a door dashers worst nightmare. Employees ignore you, are rude, and the bags always look destroyed before you leave the store. and that is if you can even get the food out of the store within any sort of reasonable time. I try my best to avoid taking orders from here. But sometimes it's inevitable

Frequently Asked Questions About Wendy's

Is Lexington #7 Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.