Panera Bread

Reviews

• MZ

  Makenna Zaebst

  Nov 13, 2025
  3.0
  Placed an order with Door Dash for lunch. When we received our order, several items were missing. Called and spoke with Leanna, and explained the situation. Was asked if we want the order for a later time or if we wanted to come get the items now. Said we will come get them. Leanna states that she has a busload of socker players, which could be a possible $450 order and she would not have time to have our order ready when we got there, because they were more important at that time. (we were on lunch and had limited time to go get it and be back to work on time). Then she hung up after making this comment. Extremely rude customer service especially after placing a $70 lunch order. Panera has always been one of our favorites, and we go there often and spend well. However, no worries, after this we will definitely not be going back.
• AF

  Ashley Friedman

  Nov 13, 2025
  1.0
  Our food was missing from the order and I called to let them know. I asked if they could just make it and we can come grab it real fast. The person who answered the phone told me she can't make it ahead of time. She has a room full of soccer players and it's possibly a 450 dollar order. I said so they are more important than us and she literally said yes and hung up the phone. Great customer service. Top notch!
• BD

  Bob Doerr

  Nov 7, 2025
  2.0
  I walked in and there were two people waiting for service at the counter, then there was me and then two people came in behind me. We all stood patiently waiting for someone to engage us. I finally asked the people in front of me and they said they had no idea if anyone was working at the counter or not. There was one employee who was making an iced coffee at the next counter over, however, she never acknowledged us. Finally I walked between the counters and asked if anyone was working at the front counter? The gal making the drinks said, "I'll be over when I finish with this customer." She was very rude. The people behind me turned around and left. Once she finished the drink she came over and waited on the people in front of me cordially. When I stepped to the counter, she slipped back into her curt, rude mode. I apologized for bothering her and simply stated, "It just would have been nice to know that we were on someone's radar." She said, "I told the other customers." However, those customers were long gone. She made it very apparent that she really wanted nothing to do with me or my purchase. Clearly, me as a paying customer, was just way too much of a bother. The server's name? Aiden, at least that's the name on the receipt I was given. Next time I visit this Panera if she is anywhere in sight of the counter, I'm turning around and leaving and going through the drive through. I visit Panera daily and I was even chosen as customer of the month or whatever they call it and was featured on their (Lexington Ave store) Instagram page. Bums me out that' one person can ruin the experience.
• LL

  LeggupFarms Legg

  Nov 2, 2025
  5.0
  The food was good but they forgot our coffee drinks.
• AB

  Adam Banghart

  Oct 24, 2025
  5.0
  Alyssa is the sweetest every time we go! My kids love her!

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