Fazoli's

4.1
3846 reviews

About

Italian RestaurantRestaurantPizza RestaurantPasta ShopCatererTake Out Restaurant
Welcome to Fazoli’s Fast, Fresh, Italian restaurant in Mansfield, OH. At Fazoli’s, we’re inviting you to “Break Breadsticks with Us” as you enjoy our fast, fresh Italian dishes, handcrafted just for you. We’re more than just a pasta restaurant; we’re your go-to spot for an Italian culinary experience. Our passion for hearty, value-packed dishes will leave you wanting seconds and craving our Signature, Unlimited Garlic Breadsticks.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Fazoli's
1048 N. Lexington Springmill Road, Mansfield, OH
44906, United States

Hours

Reviews

4.2
2,152 reviews
5 stars
1,238
4 stars
444
3 stars
225
2 stars
93
1 star
152

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers consistently praised the food as delicious, with particular mentions of the breadsticks and various pasta dishes.

Staff Friendliness

Many reviews highlighted the friendly and attentive nature of the staff, with specific employees receiving commendations for their excellent service.

Service Speed

While dine-in service was generally quick, several customers reported long wait times at the drive-thru, indicating a need for improvement in that area.

Cleanliness

The restaurant was often noted for being clean, although there were some concerns about the cleanliness of the dining area during busy times.

Customer Service Issues

Some reviews pointed out instances of poor customer service, particularly in the drive-thru, and issues with order accuracy.
  • CK
    Cindy Kepler
    3 days ago
    5.0
    Great food,.great service, and great atmosphere... Was a bit busy but still had quick service. The cashier was very friendly and our order was delivered quickly.
  • MS
    Megan Slone
    Nov 16, 2025
    3.0
    Staff at the window was friendly but it took 20 min waiting in a line of 2 cars to get our food. Seems like excessive wait in a drive through
  • BW
    Briannajy Welther
    Nov 3, 2025
    1.0
    We usually visit for lunch and it has always been great! However this is our first dinner experience here and it was an awful experience. The employees were fooling around worried about what song is being played on the radio and the music kept stopping switching to another song and back to the old one that was playing! You literally couldn't get through a full song at once. They brought the wrong food out to me so I had to wait for that to be corrected after already waiting a while on my order. The only fix was pulling off the meatballs i wasnt suppose to have and adding more meat sauce. It was entirely to much sauce! Then when we were leaving one of the employees was trying to run out to the parking lot for a friend or whoever they were looking for but practically almost ran us over to get out those doors. The night shift is completely unprofessional and wasting labor fooling around instead of actually working. Do better!
  • RB
    Rainy Bear
    Nov 2, 2025
    2.0
    Went to enjoy a quiet lunch and try the new stuff shell duo, the cashier was totally incompetent when we asked her if the duo could come as the stuffed shell with garlic shrimp or the 4 cheese when paired with the Alfredo. She got so flustered and Argumentative with us trying to explain to us the stuffed shelled duo was a stuffed shell and Alfredo which we knew we just didn’t know if the stuffed shell could be either style of shell on the menu. Then she rang the order in wrong and a young man named Chris finally came over from the kitchen and corrected the order and calmed her down, he was so nice. We received our food only for the tomato sauce to be bitter, and the fettuccine to have more garlic than the garlic bread.the noodles were also slightly undercooked. Hardly any clean forks on the bar but other than that the restaurant was clean. Would have been a better experience if the cashier wasn’t so inexperienced and combative because the slightly off food we could have overlooked.
  • CW
    Crystal Webb
    Oct 30, 2025
    5.0
    We took my father here for his Birthday 🎂. And the young lady that greeted and served us was so very nice ! I believe her name is Patience I could be wrong. But she made sure we had enough bread sticks and went home with extra . The manager came out asking how everything is very friendly ! So nice seeing service like this will be back again . And the young lady there you are a sweetie and deserve a raise she was working her butt off doing such a great job and stayed very friendly too! Food was awesome 👌 👏 👍.

Frequently Asked Questions About Fazoli's

What type of cuisine does Fazoli's in Mansfield, OH offer?

Fazoli's in Mansfield, OH offers fast, fresh Italian cuisine including pasta, pizza, and Signature Unlimited Garlic Breadsticks.

What are the opening hours of Fazoli's restaurant in Mansfield?

Fazoli's is open daily from 10:30 AM to 9:00 PM.