Chipotle Mexican Grill

4.1
1276 reviews
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About

Mexican Restaurant
Chipotle I-71 & Mansfield is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
2470 Possum Run Rd, Mansfield, OH
44903, United States

Hours

Reviews

4.1
1,276 reviews
5 stars
694
4 stars
299
3 stars
106
2 stars
47
1 star
130

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, poor time management, and unprofessional behavior from staff.

Food Quality

Food quality varied significantly, with reports of missing items, undercooked rice, and inconsistent portion sizes.

Cleanliness

Multiple reviews highlighted cleanliness issues, including dirty dining areas and unsanitary conditions.

Pricing Concerns

Many customers felt the prices were too high for the portion sizes and quality received.

Positive Experiences

Despite the issues, some customers praised the food and service, noting friendly staff and good experiences.
  • CD
    Charles Deal
    3 days ago
    1.0
    Waited 8 minutes for fajitas and when the came off grill associate took them over to the area where they make online orders. Did not put anymore on the grill. Girl making my order said I could not have any because those fajitas were for online orders. Just awful way to run a business.
  • AG
    Amber Gatten
    Dec 21, 2025
    1.0
    My bowl didn’t have all the items I ordered for(missing sour cream and cheese), chips were missing from order. Rice wasn’t cooked all the way
  • AD
    Anna Durtschi
    Dec 12, 2025
    2.0
    The staff was not able to prioritize or multitask. The cashier was helping on the line with 7 other orders while I waited there to check out. He kept saying he would be right there to check me out but continued filling other orders behind me like they couldn’t wait their turn in line. They were not even that busy. Very poor time managment.
  • MM
    Michael Mizesko
    Dec 11, 2025
    5.0
    This location seasons everything well. Better than most.
  • GW
    Gordon Webster
    Dec 8, 2025
    2.0
    No forks in the place. Slow as molasses at the cash. The guy is running around looking for chicken while the three people, whose food is getting cold while it sits on the counter, are ignored. And four people lined up at the take out order pick up have been standing there for a while. Used to be a good Chipotle. Sucks now.

Frequently Asked Questions About Chipotle Mexican Grill

What types of food does Chipotle Mexican Grill at I-71 & Mansfield offer?

Chipotle offers customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients without artificial colors, flavors, or preservatives.

What are the operating hours for Chipotle Mexican Grill at 2470 Possum Run Rd, Mansfield?

Chipotle is open every day from 10:45 AM to 11:00 PM.