McDonald's

3.5
1337 reviews
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Business Details

559 River St, Madison, OH
44057, United States
(440) 428-5823
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
559 River St, Madison, OH
44057, United States

Hours

Reviews

3.5
1,337 reviews
5 stars
461
4 stars
295
3 stars
248
2 stars
119
1 star
214

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported slow service, especially during peak hours, with long wait times for food.

Order Accuracy

Many reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.

Food Quality

Feedback on food quality was mixed; while some customers enjoyed fresh and hot meals, others received cold or poorly prepared food.

Staff Attitude

Customer experiences with staff varied, with some praising friendly service while others reported rudeness and lack of attention.

Cleanliness

The restaurant's cleanliness received positive remarks, although some customers noted issues with dirty trays and restrooms.
  • EK
    Edward Kepler
    3 days ago
    1.0
    Most unfriendly and rude customer service.. short blonde manager has zero customer service skills. So rude.. food is typically burned at least 3 out of 4 times... kinda why I don't come to this location much anymore
  • DW
    Deme Wood
    Nov 8, 2025
    5.0
    The food arrived promptly and was hot to the core, which is always a plus. The burger in particular was made with such care and attention to detail that it was truly a culinary masterpiece. I highly recommend your service to anyone looking for a quick and satisfying meal. Thank you for providing such a wonderful dining experience!
  • JB
    Jon B
    Oct 22, 2025
    1.0
    As a fellow McDonald’s GM this place sucks. Fry’s are ice cold espically at night. Fries should be cook to order after a certain time into the night. If I have to wait 5 minutes for a “ fresh” mchicken it better be piping hot as it should be “ fresh” but also once again cold. Makes no sense. Service isn’t much Bette you shouldn’t be huffing and puffing after 1 thing let alone at all. The management at the store obviously doesn’t do much to help the cause either. Embarrassing to the McDonald’s that are actually consistent ALL DAY
  • JE
    Janet Etter
    Oct 21, 2025
    1.0
    Took over 10 minutes for kids meals through the drive thru, then it was cold like it sat for 10 minutes. Won't be going back.
  • FF
    Frank Fulajtar
    Oct 19, 2025
    2.0
    Ordered sausage burritos, hash browns, a coffee and a hot tea. It took over 10 mins to get the food. The food tray that they put the food on was dirty but did have a fresh paper liner. They gave me a cup of hot water but no tea bag!! These are some basic things that they missed. They don't seem very organized
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Frequently Asked Questions About McDonald's

What are the regular opening hours of this McDonald's location?

This McDonald's is open every day from 5:30 AM to 11:00 PM.

During what hours is the drive-thru service available at this McDonald's?

The drive-thru is open daily from 5:30 AM to 11:00 PM.