Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 746 E Aurora Rd in Macedonia, OH. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
If I could give negative stars I would. Whoever is running this place should be fired because I myself am a manager of a restaurant and this is NOT how you treat your customers. I called there this morning at 10:43 and nobody answered. I know the opened at 10:30 and again nobody answered after me waiting for 5 mins on hold waiting for a person. So I hung up and called again, someone answered me after another 3mins and I told the man that I was trying to get in touch with a manager not trying to place an order. He said okay I will put you on hold and get someone….. I was on hold for 10 MINUTES when I finally decided to give up and end the call. Clearly they don’t care about their customers or their jobs really at all. My problem I was calling for is a situation that has happened to me with this store before. Which is insane to think about and that this has probably happened to other people and it go unnoticed. We got pizza on January 26th using my dads card and when we received the pizzas not only were they not appealing but my pizza was completely wrong they sent a different pizza but both my dad and boyfriends pizza tasted very bad. I called this store that same night and told them of my bad experience and the guy on the phone told me they would give me a refund and he took my info down and everything and told me it will be on your card in a couple days. Yesterday my dad got his card statement where it clearly says PIZZA HUT CHARGE. And there is NO REFUND on this statement. I know it’s not on the next statement either because this was the earliest charge on the card for that billing period. So there should have been a refund or no charge at all. Like I said this happened to me before with the same store and I had to call them and dealt with a nicer woman who was sorry and gave me a cash refund. I never thought this same situation would happen again literally same store and everything. So just thought you all should be checking your card statement if you were promised a refund because they are essentially pocketing your money and telling you something else. Hopefully a manager reads this and takes the time of day to answer their customers. But overall wow what a terrible time.
JV
J Veri
Jan 26, 2026
1.0
Our order was wrong, and trying to get anyone on the phone was a nightmare. I called as soon as I got back to the office and was on hold for over 8 minutes before giving up. Called again 30 minutes later—on hold for 5+ minutes, no answer. Tried again later in the day and was still holding after 10 minutes.
We spent nearly $100 feeding our staff and couldn’t even get basic customer service to fix a mistake. Completely unacceptable. WILL NOT GO BACK.
08
0 8
Dec 3, 2025
1.0
Worst pizza hut ever. The pizza was super thin and the guy who gave us the order was purposely making me repeat my name 3 times because he's ignorant. Please relearn them or terminate.
TH
Tammy Harris
Oct 15, 2025
2.0
Delivery took over a half hour from the time I was notified that they were on their way. I live less than 5 minutes from their store. Over cooked, cold food. We won't make this mistake again!
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