Graeter's Ice Cream

4.6
286 reviews
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Business Details

110 S 2nd St, Loveland, OH
45140, United States
(513) 583-0797
https://www.graeters.com/retail-stores/loveland/loveland-station
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About

Ice Cream ShopBakery
Since 1870 Graeter’s has been producing small-batch French Pot ice cream that fans love. We have won the hearts of ice cream lovers across the county and the respect of the nation’s most influential foodies! Give us a try and see what all the fuss is about. We’re sure you’ll fall in love with the legend of Graeter's!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Graeter's Ice Cream
110 S 2nd St, Loveland, OH
45140, United States

Hours

Reviews

4.6
258 reviews
5 stars
208
4 stars
28
3 stars
8
2 stars
4
1 star
10

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service are mixed; while some staff are praised for being friendly and helpful, others are criticized for poor attitudes and lack of attentiveness.

Ice Cream Quality

The ice cream is consistently described as delicious and high-quality, with a wide variety of flavors that customers love.

Cleanliness

The shop is generally noted for being clean and well-maintained, contributing to a pleasant atmosphere.

Atmosphere

The location is appreciated for its cozy vibe, though some customers mention issues with noise levels when busy.

Pricing Concerns

Several customers feel that the portion sizes do not justify the prices, indicating a perception of being overpriced.
  • KP
    Kaci Philpot
    Nov 15, 2025
    2.0
    We had a a really negative experience here. Not because of the ice cream, but the staff. Niyah was the staff person who helped us. We walked in a group of 8 and then a line built up behind us. As I was asking questions about allergy scoops, she interrupted me and asked if the whole group was us. I told her “no.” Every question I asked was met with attitude. I ordered a simple scoop of coffee and asked again that it be an allergy scoop. That was met with an affirmative, but attitude. She preceded to scoop my ice cream right in front of me and then threw the spoon at me when she handed me the ice cream. When my scoop came out the same size as my daughter’s that was supposed to be a kids scoop but had two, she again gave me severe attitude assuring me that it was. Our friends were assisted by the next staff person who I believed was named Amy. Amy was a completely different experience and demeanor. They too had an allergy scoop and a kids scoop. Amy went in the back and got a new bucket of ice cream for the allergy scoop. This is how I learned that Niyah not only had a bad attitude, but lied. It was also notable that their kids scoop was one scoop, not two. I hope this provides a learning opportunity for their staff on allergies and customer service.
  • DZ
    David Zucker
    Nov 8, 2025
    5.0
    The warmest graeters I’ve been to in a while. Great ice cream
  • MC
    Michael Chabo
    Oct 12, 2025
    1.0
    Unfortunately, the server that scooped my ice cream had the worst attitude and was extremely disrespectful when I asked a clarifying question about the flavors. It’s unfortunate that the servers are behaving that way. There would be a huge benefit if they receive some training about customer service. We don’t pay only for premium ice cream. We pay for the service too.
  • CM
    Cam Mangette
    Sep 14, 2025
    5.0
    Awesome experience at the Loveland Graeters !! Great customer service from Ella!
  • LA
    Lika A
    Sep 6, 2025
    5.0
    The ice cream here is amazing! Always fresh and full of flavor. We love getting ice cream here and walking around Loveland, such a cozy atmosphere.
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Frequently Asked Questions About Graeter's Ice Cream

What types of ice cream does Graeter's Ice Cream in Loveland offer?

Graeter's Ice Cream produces small-batch French Pot ice cream, known for its rich flavors and traditional methods since 1870.

What are the store hours for Graeter's Ice Cream in Loveland?

Graeter's Ice Cream is open Monday to Thursday from 11:00 AM to 10:00 PM, Friday and Saturday from 11:00 AM to 11:00 PM, and Sunday from 11:00 AM to 10:00 PM.