Chipotle Mexican Grill

3.5
612 reviews
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About

Mexican Restaurant
Chipotle Loveland is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
10567 Loveland Madeira Rd, Loveland, OH
45140, United States

Hours

Reviews

3.5
612 reviews
5 stars
259
4 stars
115
3 stars
45
2 stars
38
1 star
155

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently reported issues with food quality, including undercooked rice, stale chips, and small portion sizes.

Service Issues

Many reviews highlighted poor customer service, including rude staff, incorrect orders, and long wait times.

Cleanliness

Several customers noted that the restaurant was often dirty, with unclean tables and food debris on the floor.

Ingredient Availability

Multiple reviews mentioned that the location frequently ran out of key ingredients, leading to dissatisfaction among customers.

Management Problems

There were consistent complaints about poor management practices, including inadequate staffing and lack of responsiveness to customer needs.
  • RL
    Ryan Lahman
    Jan 2, 2026
    1.0
    This chipotle consistently sucks. The portions consistently are slim and they always find a way to run out of a crucial item.
  • JL
    Jeff Lane
    Jan 1, 2026
    2.0
    Ordered a burrito and a salad. Ordered online for pickup. Burrito was missing two ingredients and salad was very skimpy. Would recommend that you walk in and order to ensure order is correct and to (hopefully) get a good portion size. Follow-up: I was directed to the Chipotle website to provide information on my experience. It took multiple attempts as I would enter the information and when I got to the "submit" button I would get an error saying to try again. Finally I logged into my Chipotle account and entered the information via the chatbot. In return for getting a burrito missing two ingredients and a very small salad I was given a free drink. Not what I'd call great customer service.
  • KM
    Kyle McCorkle
    Dec 4, 2025
    4.0
    No real complaints, food was pretty good. Got a new worker who couldn't quite wrap the burritos well, but she called in an assist who handled it just fine, so I'm happy with that. Only real downside is that every Chipotle's ambience just kinda sucks, but I got carry-out so it's not a huge deal.
  • AC
    Alexander Carrol
    Dec 4, 2025
    5.0
    Friendly staff, warm fresh food
  • VO
    vikki owens
    Nov 29, 2025
    1.0
    Always out out of rice or beans

Frequently Asked Questions About Chipotle Mexican Grill

What types of food does Chipotle Mexican Grill in Loveland offer?

Chipotle Mexican Grill offers customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.

What are the operating hours of Chipotle Mexican Grill in Loveland?

Chipotle is open daily from 10:45 AM to 11:00 PM.