Taco Bell

Reviews

• MC

  Mandy Plympton Hancock (Handy Mandy's Cleaning)

  Dec 28, 2025
  3.0
  I am a dasher. I have been doing this for 1.5 years for fun w/my chronicly ill husband. We have dashed from Lake Erie in North Ohio - Pembroke Pines Florida. We have dashed in 10 States. I have to say we have had more deliveries for Taco Bell & Papa John's than any others. Meaning no matter what State, City, County we are in we get at least one order for them. So when I say we have more problems from one chain than any other, know I have delt with this chain in 10 States in multiple Cities & Towns. Taco Bell always has some kind of issue. ALWAYS. It's not the same issue at every store, but there's an issue I promise. Tonight's issue (& I apologize to the lady at the front, but you know I was right) triggered me because it has happened more times than not since Taco Bell has implemented its no delivery driver's in the drive thru even after hour, lobby pick up only. This is a great idea to keep one of the busiest, open the most hours, fast food restaurants' drive thru flowing properly. However, 1 you have to have more than 1 employee manning the store. It defeats the purpose & actually delays the process if 1 person is having to handle all drive ordering, making all the orders: mobile, deliveries and in-person and then having to hand them all out in 2 different places. Please schedule 4 that way if 2 don't show you're still covered, especially near College Towns. #2.Please use the same procedure at all chains ( I understand franchises & having a local owner for the business & renting the brand, but franchises have guide lines that "tenants" must follow. Please make this one of them.) (This can be said about McDonald's as well) #3. Train the employees to follow number 2 & help them understand why you are doing this. Then (& this is how I got triggered tonight) make sure they don't lock the door. Tonight I watched my husband get out of the car(we parked by the door, so I could see 2 employees & could tell there was a 3rd just out of my eye shot, near the door), walk up to the door snatch on it & it did not open. So he tugged it again, it did not open. Now I can see the lady working the front who was standing at the drive thru facing whom ever was near the door & the gentleman that was working the kitchen was standing to her left just outside of the prep area. They stop talking & just look at my husband. He turns & walks back to the car. The cook turns & goes towards the prep area. The lady stood there a second long then turned to the drive thru & I saw the persons shadow near the door (never saw the person)..when my husband pulled on the door I heard it click. Both times. So he gets in the car there is 2 other cars ahead of us. Our wait to the intercom is not long maybe 3 to 5 mins, but for a dasher, that's the difference between $10 an hour & $17. We get to the intercom, it does it's little AI thing my husband gives the customer name & the lady comes across the intercom & says all deliveries have to come inside. Now she just watched my husband try to open the door. He says politely the door is locked. She mutters & says it's unlocked now. So now I'm aggravated & to make it worse it's one of those stacked drive thrus. We can't get around the customers to make our way back to the door. So I get out & walk to the door as I hear her tell another driver he has to come inside. Now, I am frustrated. I watch 2 other drivers walk in & one walk out. I said look now I just sat out there, watched you 2 watch my husband pull on the door 2xs & you all just looked at him. We donot get paid by the hour. The lady as kindly as she could tried to explain the door is hard to open. The cook rolls his eyes & walks away. I said look I watched him & heard the door click & you had another driver in the drive thru behind us. She walks to the door to demonstrate & it opens right up w/o a struggle. Now I just opened & walked through it. I said my husband is chronicly ill, I did not say sickly. But either way why did 1 of you not come assist w/the door? We may not be the customer, but we are there on YOUR customer's behalf. Remember that!
• MM

  Megan Miller

  Nov 23, 2025
  1.0
  Sat in the drive thru line for over 30 mins, not pulling anyone around, line is extremely long and they are super slow…. need better management.
• CE

  Casey J Ellington

  Oct 29, 2025
  1.0
  There is absolutely no management or service at this location. Its a disservice to the employees and the customers they serve. It has been like this for a year...
• NZ

  neon zebra

  Oct 13, 2025
  1.0
  Y’all are dead wrong for giving me tacos with no meat 🤣
• RB

  Ryan Burnham

  Oct 11, 2025
  1.0
  Ordered online took my money never received the order and refused to serve me the food I paid for.

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