Dunkin'

3.7
582 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Louisville, OH for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
6573 Reno Dr, Louisville, OH
44641, United States

Hours

Reviews

3.7
582 reviews
5 stars
285
4 stars
102
3 stars
49
2 stars
43
1 star
103

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, often exceeding 20 minutes, both in drive-thru and inside the store.

Order Accuracy

Many reviews highlighted issues with incorrect orders, including wrong drinks and missing items, leading to customer frustration.

Staff Attitude

Several customers noted unhelpful or rude behavior from staff, contributing to a negative experience.

Cleanliness

The facility was often described as dirty, with complaints about unsanitary conditions in both the dining area and restrooms.

Food Quality

Customers expressed dissatisfaction with food quality, mentioning cold or poorly prepared items, including drinks that were watered down or incorrectly made.
  • AH
    Alex Hippert
    1 day ago
    1.0
    I’m at this location 2x a day these new crews gotta get there crap together my coffee has been wrong and terrible even after remaking it 3-4 times.
  • DH
    Dhjeje Hehehd
    Nov 16, 2025
    1.0
    I know this is a weird flex, but I **only** eat at the fast food places here in Louisville. Breakfast, lunch, dinner. This place is the worst fast food joint in town. When they're not forgetting half the items, (I'm not overexaggerating, multiple times we will order 6 things, and only 3 things will be in the bag,) they'll be making coffees differently every day, the bagels will be hard and cold, they'll be sold out of random things, and Ive seen a particular manager being rude as heck to other people (not myself) completely unwarranted. The list of problems goes on. I just hope the franchise owner or the appropriate people actually read these and are looking to make a positive change.
  • RW
    Reagan Whipkey
    Nov 10, 2025
    5.0
    Store is always nice and clean. Bryce was very courteous and genuine! Thank you
  • AM
    Amy McNamee
    Oct 20, 2025
    1.0
    I went inside as drive thru was wrapped around the building. There was NOBODY INSIDE- no wait inside. I ordered 2 hot coffees, a gift card and a donut. I was also told, by the manager, my rewards account couldn't be scanned nor looked up and I'd have to do it myself with the receipt. I've not had that happen before. Also the cashier got out 2 gift cards and then didn't know which one was mine. It also took 12 minutes for my order. Other customers who placed coffee and food orders after me had been served & left. My order wasnt difficult: A decaf coffee with Carmel. And a pumpkin spice latte and a donut. I find ALL of this very disheartening. The staff was not pleasant, the manager wasn't helpful nor nice. She was angry that I asked questions and she barked her snswers at me. Which in a retail atmosphere isn't a great thing to do. The facility itself was also dirty inside.
  • HF
    halle farrell
    Oct 8, 2025
    2.0
    I put in a mobile order at 5:40 a.m. I didn't get my food until a half an hour later at 6:10 as I watched 15 people who ordered more than me get their stuff and go. I actually had to go through the drive-thru after I noticed there wasn't a line for about 6 minutes to get my stuff and even then, it still took another 8 minutes. They were not short staffed. There was three in the front more in the back and more workers coming in.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' at 6573 Reno Dr, Louisville, OH?

Dunkin' in Louisville, OH is open 24 hours a day, 7 days a week, from 00:00 to 23:59 daily.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services for customer convenience.