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McDonald's

3.3
(1835 reviews)

Business Details

3221 Oberlin Ave, Lorain, OH
44052, United States
(440) 960-5353
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3221 Oberlin Ave, Lorain, OH
44052, United States

Hours

Reviews

3.3
1,835 reviews
5 stars
616
4 stars
338
3 stars
308
2 stars
177
1 star
396

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, incorrect orders, and poor customer service, particularly in the drive-thru.

Food Quality

Many reviews mentioned receiving cold or incorrect food items, with some customers expressing dissatisfaction with the freshness of the food.

Staff Attitude

Several customers noted rude or unprofessional behavior from staff, including management, leading to a negative dining experience.

Cleanliness

The cleanliness of the restaurant, particularly the bathrooms, was frequently criticized by customers.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendly service and noted positive experiences during their visits.
  • DD
    Drewby Dew
    Jan 31, 2026
    1.0
    Atrocious service for washers. Waited 35 minutes for my delivery order pickup.
  • GS
    Gladys Siaz
    Jan 21, 2026
    2.0
    I ordered on door dash and they never put my sauce at all
  • PR
    Peyton Reaser
    Jan 20, 2026
    1.0
    This McDonald's is horrible, Everytime I order ahead through the app I stiles get it but most of the time at this location am told to park and wait, and then I will end up sitting there for 15-25 minutes and when you do get your food after waiting half the time you are missing something and are either told to wait even longer or given right away. It's not all of the staff some of them are very nice but most of them are snobby and act like they aren't getting paid dragging there feet, I mean it's ridiculous that no one seems to have customer service that brings the food out, I'm sick and tired of this McDonald's you can call an call but they never change only gets worse here unfortunately.
  • RD
    Reece Davis
    Jan 16, 2026
    5.0
    1 of 1’s. Found myself late at night craving some sort of delight. First that comes to my head is McDonald’s. Immediately feeling the rush I drive there with all my boys and get served with the most delightful and angelic services possible. Shout out Lorain
  • DD
    Declan Donovan
    Jan 5, 2026
    1.0
    Trash. They do not listen and majority of them have attitudes. Flip that burger, shut up, and fake smile at least. Bums. Managers are awesome! Hard to train a staff that doesnt care

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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