Wendy's

3.6
813 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
262 Lafayette St, London, OH
43140, United States

Hours

Reviews

3.6
813 reviews
5 stars
315
4 stars
193
3 stars
127
2 stars
53
1 star
125

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers reported excessively long wait times, often exceeding 20 minutes, both in the drive-thru and inside the restaurant.

Food Quality

Numerous reviews mentioned cold, stale, or improperly prepared food, including cold fries and incorrect orders.

Staff Attitude

Several customers noted rude or unprofessional behavior from staff, including lack of communication and inattentiveness.

Cleanliness

The restaurant was frequently described as dirty, with unclean tables and floors, and unsanitary conditions in the bathrooms.

Customer Experience

Many customers expressed frustration with their overall experience, citing poor service, incorrect orders, and a lack of accountability from management.
  • GB
    Georgia Bodine
    Nov 10, 2025
    1.0
    Went in last week to eat , not a clean table to be found , floor was dirty , bathrooms not clean. Went back tonight through the drive thru , waited in line for our food for 15 - 20 minutes, got to the window and told us that they were out of chili. We left , we will never go there again. This Wendy’s has went down hill .
  • CM
    Chey Marie
    Nov 8, 2025
    1.0
    If I could I would give this place a zero stars. Have no clue how they are still open. My husband and I went inside a week or two ago and the bathrooms look like they never get cleaned then we used the kiosk and it took them a while before they realized that there was anyone in the store. How can you have 4-6 people at night and nothing get done. If anything they need to shut down
  • NR
    Nena Rae
    Nov 5, 2025
    3.0
    I went to Wendy’s tonight after we got done doing our outing. But it was slow and they forgot my fries. So I paid eleven something for just chicken strips and a drink. This was for my meal alone at least my kid got all her meal. Positive is that they are getting all new people/ associates and training them so mistakes will happen. So even though I am annoyed some I understand. And I am glad Wendy’s is trying to make a better environment for their guest that comes in so they don’t have to worry about associates going crazy while they are trying to enjoy their meal.
  • RC
    Reginald Conley
    Oct 12, 2025
    5.0
    Good food at reasonable prices
  • AG
    AC Grand
    Oct 3, 2025
    5.0
    I cannot complain at all the food was perfect and so was the service.

Frequently Asked Questions About Wendy's

Is London 2/Lafayette St Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.