McDonald's

3.4
1176 reviews
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Business Details

2619 Elida Rd, Lima, OH
45801, United States
(419) 991-3903
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2619 Elida Rd, Lima, OH
45801, United States

Hours

Reviews

3.4
1,176 reviews
5 stars
371
4 stars
233
3 stars
234
2 stars
116
1 star
222

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, rude staff, and incorrect orders, indicating a consistent problem with service quality.

Food Quality

While some customers received fresh and hot food, many others complained about cold, old, or incorrect orders, suggesting inconsistency in food preparation.

Cleanliness

Several reviews highlighted unsanitary conditions in the dining area and issues with the cleanliness of food preparation areas.

Employee Attitude

Feedback indicated a lack of professionalism among staff, with reports of rude behavior and unprofessional conduct from employees.
  • BR
    Becky Riley
    Jan 5, 2026
    1.0
    Needs work on customer service including managers. Went in to pick up a mobile order and was told my phone had to be within 3 miles of the store when it was just across the parking lot. So they had me walk over the grab it and then tried to make me leave AGAIN because they tried telling me it was for grieve through and the app doesnt give codes for pickup at the counter. Even after I literally showed them on my phone even with a little counter symbol. On top the food was cold and the drinks were half full.
  • CR
    Chevy Robbins
    Dec 28, 2025
    1.0
    I'm not sure who the woman at the second drive thru window is or what her problem is, but how about before getting rude with a customer, you make sure you are doing your job correctly. She tried to hand me another customers order so I held up my hand and told her it isnt my order. She then asked me if I even ordered my food to that mcdonalds cuz they didnt have it. So i said, yeah, i even have a receipt and the woman on the speaker said my name. Another woman came over and picked up my order, the bag THAT WAS SITTING RIGHT IN FRONT OF HER and had her hand it to me. Watch who you are getting an attitude with and learn how to read and do your job correctly. You have the easiest job on the planet. But to be fair, that was definitely minimum wage behavior. Edit: also, I asked for this to be plain, made fresh, no bun, and it is cold, definitely not fresh, and they put it in a container with a bunch of lettuce. Cant even get an order correct.
  • KD
    Kayte Dew
    Dec 12, 2025
    1.0
    Attempted to go threw the drive thru waiting for order to be taken for almost 10 min they started to take order then told us to wait and never finished. We told them we were leaving as they dealt with 1 car with multiple orders and coupons. While this happened 8 other cars drove off as well.
  • SW
    Sharon Waldron
    Dec 4, 2025
    1.0
    Drive through slower and slower 😑.
  • JT
    Jaselinn Torez
    Nov 30, 2025
    3.0
    it's McDonald's your basically playing Russian roulette
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Frequently Asked Questions About McDonald's

What are the regular operating hours for this McDonald's location?

This McDonald's is open daily from 5:00 AM to 11:00 PM.

Does this McDonald's have drive-through service and what are its hours?

Yes, it has a drive-through open daily from 5:00 AM to midnight.