Chipotle Lima Elida Road is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Customers reported inconsistent food quality, with issues such as cold, stale, or poorly prepared items.
Service Issues
Many reviews highlighted slow service, incorrect orders, and unprofessional staff behavior.
Cleanliness
The dining area was frequently described as dirty, with complaints about unsanitary conditions.
Portion Sizes
Numerous customers noted that portion sizes were often small, especially for online orders.
Positive Experiences
Despite the negative feedback, some customers praised the food quality and friendly service during in-person visits.
MM
Michael McCutcheon
Nov 15, 2025
5.0
Not too long of a line, easy to order and the chicken bowl was good.
JG
Jennifer George
Nov 15, 2025
5.0
Consistent, quick, professional, food orders always made promptly
WC
WR RC Creations
Nov 1, 2025
5.0
Fast food! Somewhat healthy. Great choices!
ES
Evan Schau
Oct 24, 2025
2.0
Their rice was hard and crunchy. My barbacoa tasted old. And my burrito was open on both ends. It wasn’t horrible but definitely the worst experience I’ve had at chipotle
TB
Theresa Bush
Oct 8, 2025
3.0
Very disappointed in this Ohio location. Came at an off time, 3ish, and food was cold, chips were stale, and service was slow. Sad as it was my dad's first visit to a Chipotle and I really like ours in Oregon.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill on Lima Elida Road?
Chipotle Mexican Grill on Lima Elida Road is open daily from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill located in Lima?
It is located at 3292 Elida Rd, Ste 100, Allen, Lima, OH 45805, across from Franklin Park Mall between Homerdale Ave & Wendood Dr.
Does Chipotle Mexican Grill on Lima Elida Road offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
How can I order food from Chipotle Mexican Grill using their app?
You can order using the Chipotle app available on the Apple App Store via this link: https://chipotle.app.link/Carne-Apple.
What sustainability and food quality principles does Chipotle follow?
Chipotle prioritizes responsibly sourced, real food using only 53 real ingredients without artificial colors, flavors, or preservatives, following their "Food with Integrity" principles.
How can I contact Chipotle Mexican Grill at Lima Elida Road by email and phone?
You can email them at oh.1638.limaelida@chipotle.com or call +1 419-221-3825.
What nearby restaurants are close to Chipotle Mexican Grill on Elida Road?
Nearby restaurants include Five Guys, Applebee's Grill + Bar, Raising Cane's Chicken Fingers, IHOP, and Pardon My Cheesesteak, providing additional dining options in the area.
What car-related services are available near Chipotle on Elida Road?
Nearby, you can find Discount Tire for tire services, Take 5 Oil Change and Valvoline Instant Oil Change for quick oil changes, and White's Honda of Lima for automotive needs.
Where can I do grocery shopping close to Chipotle on Elida Road?
Nearby grocery and supermarket options include ALDI USA and Meijer, which are convenient for customers to shop before or after visiting Chipotle.
What online and social media platforms can I use to follow or learn more about Chipotle?
You can visit Chipotle's LinkedIn, Pinterest, YouTube, Facebook, Instagram, Twitter, and their official website for updates and information.