Pizza RestaurantRestaurant Delivery ServiceTake Out Restaurant
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.
Mixed reviews on food quality, with some praising the taste while others reported issues like undercooked pizzas and missing ingredients.
Customer Service
Customer service experiences vary widely; some reviews highlight friendly and helpful staff, while others mention poor service and mistakes with orders.
Cleanliness
The dining area is generally noted as clean and well-maintained.
Order Accuracy
Frequent complaints about incorrect orders and missing items, leading to customer dissatisfaction.
Technology Issues
Problems with the automated ordering system and online coupon usage have frustrated customers.
MC
M Cleveland
Nov 15, 2025
2.0
Ordered bbq wings got chicken strips, was supposed to get to house at 7:30pm was 7:45pm ordered 6 breadsticks got 5 and 1/4. Very disappointing, second time we have been very disappointed with our order. We live across the street no reason for this.
CJ
Cheryl Johnson
Oct 29, 2025
5.0
Fast, delicious, clean dining area.
KP
Kyle Pack
Oct 25, 2025
2.0
Donatos’s used to be special like McDonald’s back in the day but now it’s usually undercooked and they put half the pepperoni. My pie was not good at all
HA
Howard Alina
Oct 12, 2025
5.0
Their sandwiches taste freshly made every time.
SM
Scott M
Oct 3, 2025
1.0
I ordered 2 cauliflower crust mariachi beef pizzas. Both had almost no cheese and even less sauce. Extremely poor quality for Donatos! This was my first time using this location.