Pizza RestaurantRestaurant Delivery ServiceTake Out RestaurantDonatos Pizza
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.
Mixed reviews on food quality; some customers enjoyed the pizza while others reported issues like cold food, missing ingredients, and undercooked items.
Customer Service
Customer service experiences vary widely; some praised the staff for being friendly and helpful, while others reported poor service and issues with order accuracy.
Delivery Issues
Several customers experienced delays and problems with their orders, including cold food upon arrival and incorrect items being delivered.
Cleanliness
The dining area is generally noted as clean, contributing positively to the overall experience.
Ordering Experience
Customers expressed frustration with the online ordering system and the difficulty in obtaining discounts or resolving issues.
ED
Elizabeth Deitrick
Dec 30, 2025
5.0
Got a couple subs. They were very good.
TP
Tom Piteo
Dec 10, 2025
3.0
Ordered from this store before and usually a good experience. Today 12/10/25, I ordered a medium hand tossed cheese pizza Xtra sauce, a large thick crust spinach, bacon, parmesan pizza +grilled chicken. Original delivery time would be about an hour showing it would be 7:07pm. Then it went to 7:20pm. At 7:20 pm the Doordash driver called and said they had no record of my order. I had to describe my order and after a few minutes they found it. It was delivered at 7:35 pm. The pizzas were cold, I tried to contact the Lewis Center store but got no answer. I had to heat up the pizzas in a microwave. The cheese was ok but didnt seem to have the extra sauce on it, pretty dry. The spinach bacon parm had a good flavor but very skimpy on the bacon. Plus I was supposed to get a ranch dipping sauce with it, and it was missing. Overall this was a big mehhhh experience. I need to find a good mom and pop pizzeria near me. It's sad you can't contact the store, and even more sad they have the Doordash driver call you when they lose the order, especially when they are the ones that called for doordash to deliver.
KP
k p
Nov 30, 2025
2.0
We ordered cheese pizza and garlic breadsticks last night. The pizza was good, but the garlic breadsticks were clearly old and spoiled
MC
M Cleveland
Nov 15, 2025
2.0
Ordered bbq wings got chicken strips, was supposed to get to house at 7:30pm was 7:45pm ordered 6 breadsticks got 5 and 1/4. Very disappointing, second time we have been very disappointed with our order. We live across the street no reason for this.
KP
Kyle Pack
Oct 25, 2025
2.0
Donatos’s used to be special like McDonald’s back in the day but now it’s usually undercooked and they put half the pepperoni. My pie was not good at all