Arby's

3.7
565 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
8673 Columbus Pike, Lewis Center, OH
43035, United States

Hours

Reviews

3.7
565 reviews
5 stars
231
4 stars
151
3 stars
70
2 stars
29
1 star
84

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported poor service, including long wait times, rude staff, and incorrect orders.

Food Quality

While some customers enjoyed the food, there were numerous complaints about cold items, incorrect orders, and undercooked meat.

Cleanliness

Multiple reviews mentioned unclean dining areas and restrooms, indicating a need for better maintenance.

Management Concerns

Several reviews highlighted issues with management, including poor communication with staff and unprofessional behavior.

Positive Experiences

Despite the negative feedback, some customers praised the food quality and friendly staff, indicating that experiences can vary significantly.
  • KM
    Kathy Mccoy
    4 days ago
    4.0
    This time it was perfect but I usually get reheated stale food.
  • KE
    Kacie Eichinger
    Jan 5, 2026
    1.0
    Dude gave us 2 sauces for 4 sandwiches then got an attitude when we asked for more. The sandwiches were actually cold, not even room temperature. Cold. My fries were also just crumbs, there were no whole fries at all.
  • ID
    I DENNIS
    Dec 29, 2025
    5.0
    staff was very kind, food was great and hit the spot.
  • LB
    Lance Baker
    Dec 11, 2025
    1.0
    Attempted to get lunch today and the manager was too busy playing on her phone to even realize I was there. Her hair wasn’t up and you could literally see her black hair laying on the counter where it had fallen out. Glad she wasn’t making food. There was trash laying on the ground and the place looked like it hadn’t been properly cleaned in months. 🤮
  • CL
    Casey Lee
    Dec 4, 2025
    1.0
    Food was OK but terrible drive-thru service. Didn’t put any sauce, no napkins even Sprite had no taste. It was just carbonated water.