McDonald's

3.2
1475 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
650 E Main St, Lebanon, OH
45036, United States

Hours

Reviews

3.2
1,475 reviews
5 stars
426
4 stars
304
3 stars
252
2 stars
159
1 star
334

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported frequent issues with incorrect orders, both in-store and through delivery services.

Service Quality

Many reviews highlighted poor customer service, including rude staff and long wait times, particularly in the drive-thru.

Food Quality

The quality of food was inconsistent, with complaints about cold or poorly prepared items, while some customers noted good experiences.

Cleanliness

Several customers mentioned unsanitary conditions, including dirty restrooms and overall cleanliness issues.

Management Issues

Feedback indicated problems with management, including unprofessional behavior and lack of accountability among staff.
  • DA
    Dwain Allen
    2 days ago
    3.0
    Depending on the employee when I use the buy one, get 1 free receipe they either won't honor it or act insulted by me using it and when I use it, I order a value meal and then ask for a free sandwich with the receipt. If i'm doing something wrong , let me know
  • DS
    Doug Fonner (Scooter870615)
    Jan 1, 2026
    1.0
    Food is 50/50, sometimes it’s great but sometimes it sucks. Every time we order online whether it’s door dash or pickup they NEVER give us all of the food we ordered! Idk how hard it is to read it on a screen and not get it right!! Terrible service when trying to get it resolved as well! Also never any napkins or straws when ordering door dash! Come on this is simple tasks people! Wake up! Missing our 2 regular cheese burgers for 1 person in our house!
  • RC
    Randy Coleman
    Dec 30, 2025
    1.0
    My strips were so hard and chewy they immediately got the frappe wrong and older guy workingthe drive through was being so rude 2 employees just absolutely horrible service and then doesn't wanna fix anything with my order that will be the last time we eat there shame on you McDonald's absolutely unacceptable
  • LL
    Laina
    Dec 21, 2025
    1.0
    12/21/2025 at 4:43 pm, the manager on duty was horrible. She is cussing loud enough for us to hear all the way out in the dining room, talking down to the other coworkers and overall just not being a good manager. She was wearing a red long sleeve shirt and had long dark brown hair. It seems like she's on the expo station. There have been a few small arguments in the 30 minutes we've been here and she seems to be the main cause of them. As somebody who works in food service, if my manager talked to me like that i'd quit so fast. She's talking about how these certain people shouldn't be a "crew trainer" and making it seem like they're not good. She clearly doesn't seem to care about her staffs feelings. If she meant any of this as a joke, it didn't seem like it. If you're gonna joke around like that then make it so customers can't hear, we don't want to hear things like that. Also started making inappropriate jokes then saying "i forgot i was around a bunch of teenagers". Please do something about this behavior.
  • LC
    lane christensen
    Dec 6, 2025
    5.0
    Was there after lobby closed so I went through and drive through to get my pregnant wife nuggets and they forgot the sauce so I parked and saw a guy cleaning and asked to get the sauce by which I was told mo I have to go back through the five through (25 minute wait) for the sauce but the manager Daniel to the rescue! Thank you for the customer service Daniel

Frequently Asked Questions About McDonald's

What are the general operating hours of McDonald's at 650 E Main St, Lebanon?

McDonald's is generally open from 5:00 AM to 10:00 PM Monday, Tuesday, and Sunday. From Wednesday to Saturday, it operates 24 hours.

What are the drive-through hours at this McDonald's location?

The drive-through is open from 5:00 AM to midnight on Monday, 5:00 AM to 4:00 AM on Tuesday, 24 hours Wednesday through Saturday, and 4:00 AM to midnight on Sunday.