Gold Star

3.8
498 reviews
Foodstore

About

Fast Food Restaurant
We serve up small batch, Cincinnati-style chili and fresh, hot 100% American beef burgers crafted by hand and made to order. Our chili is cooked in small batches to ensure the quality, flavor and texture are perfect, every time. And the burgers? Well, they really are from flat top grill heaven - juicy, perfectly cooked and even better when topped with our famous chili.

Location

Gold Star
10 Dave Ave, Lebanon, OH
45036, United States

Hours

Reviews

3.8
498 reviews
5 stars
241
4 stars
95
3 stars
45
2 stars
40
1 star
77

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported receiving cold, old, or poorly prepared food, including hard hot dogs and overcooked spaghetti.

Service Issues

Numerous reviews highlighted slow service, incorrect orders, and unprofessional behavior from staff, including a lack of attention to customers.

Staff Treatment

Several customers expressed concern over the treatment of employees by management, describing instances of belittling and disrespect.

Cleanliness

While some customers noted cleanliness, others reported dirty dining areas and issues with food safety, including spoiled milk.

Positive Experiences

Despite the negative feedback, some customers praised the friendly staff and enjoyable dining experiences, particularly at specific locations.
  • HN
    Himber N
    Oct 6, 2025
    2.0
    Awful chili sandwiches. Hardly any chili and smashed up tiny buns
  • JB
    Jasmine Brandenburg
    Sep 22, 2025
    1.0
    Gave me cold hard old hot dogs!! I came through the drive thru 30 minutes before they closed cus I was on the way home promising my kids gold star for dinner cus I worked all day and it was bed time I had to wait 15 minutes because they couldn’t find my order even tho I showed her on the app and on my email well eventually they found it . But when I bit into the hot dog it was cold I said ok it is what what it is then half way through it I kept biting hard pieces and spitting them out well there was a piece i couldn’t even bite through pulled it out and the hot dog was old cold and hard when I said hard I mean crunchy could bang it on the table hard like had to of been super old . There’s nothing I could do cus they had closed. I got my food at 10:50 and they was already trying to get out of there before I showed up which is fine cus it’s the end of the night but Even if I came in 5 minutes before they closed I deserve fresh food I am a paying customer !!
  • JL
    Josh Ledoux
    Sep 18, 2025
    1.0
    The amount of absolute of disgust I have for the owner of this store. Today I watched who I’ve been told is the owner of Gold star chili in Lebanon Ohio, degrade and disrespect a learning, new employee, to the point of no return. That is not how you treat people. There is a fine line between teaching and belittling and that manager was BELITTLING this employee who seems to be trying her best. It was honestly sad. I couldn’t even finish my meal.
  • FR
    Frank Robinson
    Sep 11, 2025
    5.0
    When I'm down around Lebanon and Mason Ohio always stop in and go gold star.
  • SH
    Stephanie Howard
    Sep 2, 2025
    1.0
    Got delivery through Doordash. Both burgers were incorrect. (receipt Had items printed correctly). Doordash offered a pitiful partial refund (I get it.Technically it wasn’t their fault). called gold star. whoever answered did not identify themselves as a Goldstar employee or the manager.. Just “hello”. I had to ask if I had reached Goldstar. They told me to send a copy of the receipt. I sent a copy to the number I called and to a separate number on the receipt. They claimed they never received a copy. I then resent a copy to the initial number. (why have me send a picture of the receipt to a number that either isn’t receiving texts or cannot receive texts?!) I eventually drove to the actual Gold Star. (I had paid $35 for two burgers, fries and drinks. No, it didn’t break the bank. This wasn’t about money. I did make the choice to order knowing the prices. I ordered thru DoorDash because I didn’t have time to go out right then). Therefore I feel I was owed at least ONE of the “combos”. Nope. I got a burger. It would have beem nice to have been compensated at least one of the complete combos (burger, fries and drink) since I had to pay Doordash a delivery and a tip, then ended up having to drive to Goldstar to any get kind of compensation. Also, majorly overpriced for the small portion size, quantity and quality of service

Frequently Asked Questions About Gold Star

What type of cuisine does Gold Star in Lebanon, OH serve?

Gold Star serves small batch, Cincinnati-style chili and fresh, hot 100% American beef burgers made to order.

What are the operating hours of Gold Star on weekdays?

Gold Star is open from 10:00 AM to 10:00 PM Monday through Thursday and from 10:00 AM to 11:00 PM on Friday.