We serve up small batch, Cincinnati-style chili and fresh, hot 100% American beef burgers crafted by hand and made to order. Our chili is cooked in small batches to ensure the quality, flavor and texture are perfect, every time. And the burgers? Well, they really are from flat top grill heaven - juicy, perfectly cooked and even better when topped with our famous chili.
Many customers reported receiving cold, old, or poorly prepared food, including hard hot dogs and overcooked spaghetti.
Service Issues
Numerous reviews highlighted slow service, incorrect orders, and unprofessional behavior from staff, including a lack of attention to customers.
Staff Treatment
Several customers expressed concern over the treatment of employees by management, describing instances of belittling and disrespect.
Cleanliness
While some customers noted cleanliness, others reported dirty dining areas and issues with food safety, including spoiled milk.
Positive Experiences
Despite the negative feedback, some customers praised the friendly staff and enjoyable dining experiences, particularly at specific locations.
HN
Himber N
Oct 6, 2025
2.0
Awful chili sandwiches. Hardly any chili and smashed up tiny buns
JB
Jasmine Brandenburg
Sep 22, 2025
1.0
Gave me cold hard old hot dogs!! I came through the drive thru 30 minutes before they closed cus I was on the way home promising my kids gold star for dinner cus I worked all day and it was bed time I had to wait 15 minutes because they couldn’t find my order even tho I showed her on the app and on my email well eventually they found it . But when I bit into the hot dog it was cold I said ok it is what what it is then half way through it I kept biting hard pieces and spitting them out well there was a piece i couldn’t even bite through pulled it out and the hot dog was old cold and hard when I said hard I mean crunchy could bang it on the table hard like had to of been super old . There’s nothing I could do cus they had closed. I got my food at 10:50 and they was already trying to get out of there before I showed up which is fine cus it’s the end of the night but Even if I came in 5 minutes before they closed I deserve fresh food I am a paying customer !!
JL
Josh Ledoux
Sep 18, 2025
1.0
The amount of absolute of disgust I have for the owner of this store. Today I watched who I’ve been told is the owner of Gold star chili in Lebanon Ohio, degrade and disrespect a learning, new employee, to the point of no return. That is not how you treat people. There is a fine line between teaching and belittling and that manager was BELITTLING this employee who seems to be trying her best. It was honestly sad. I couldn’t even finish my meal.
FR
Frank Robinson
Sep 11, 2025
5.0
When I'm down around Lebanon and Mason Ohio always stop in and go gold star.
SH
Stephanie Howard
Sep 2, 2025
1.0
Got delivery through Doordash. Both burgers were incorrect. (receipt Had items printed correctly). Doordash offered a pitiful partial refund (I get it.Technically it wasn’t their fault).
called gold star. whoever answered did not identify themselves as a Goldstar employee or the manager.. Just “hello”. I had to ask if I had reached Goldstar. They told me to send a copy of the receipt. I sent a copy to the number I called and to a
separate number on the receipt. They claimed they never received a copy. I then resent a copy to the initial number. (why have me send a picture of the receipt to a number that either isn’t receiving texts or cannot receive texts?!)
I eventually drove to the actual Gold Star. (I had paid $35 for two burgers, fries and drinks. No, it didn’t break the bank. This wasn’t about money. I did make the choice to order knowing the prices. I ordered thru DoorDash because I didn’t have time to go out right then). Therefore I feel I was owed at least ONE of the “combos”. Nope. I got a burger. It would have beem nice to have been compensated at least one of the complete combos (burger, fries and drink) since I had to pay Doordash a delivery and a tip, then ended up having to drive to Goldstar to any get kind of compensation. Also, majorly overpriced for the small portion size, quantity and quality of service
What type of cuisine does Gold Star in Lebanon, OH serve?
Gold Star serves small batch, Cincinnati-style chili and fresh, hot 100% American beef burgers made to order.
What are the operating hours of Gold Star on weekdays?
Gold Star is open from 10:00 AM to 10:00 PM Monday through Thursday and from 10:00 AM to 11:00 PM on Friday.
Is Gold Star in Lebanon, OH open on weekends?
Yes, Gold Star is open on Saturdays from 10:00 AM to 11:00 PM and on Sundays from 11:00 AM to 10:00 PM.
What payment options are accepted at Gold Star?
Gold Star accepts American Express, Android Pay, Apple Pay, Cash, Contactless Payment, Discover, Mastercard, Samsung Pay, and Visa.
Where is Gold Star located in Lebanon, OH?
Gold Star is located at 10 Dave Ave, Lebanon, OH 45036, United States.
Can I place an order online for Gold Star Lebanon?
Yes, you can order online through their official ordering site at https://order.goldstarchili.com/.
What social media platforms does Gold Star engage with?
Gold Star has official accounts on Facebook, LinkedIn, TikTok, YouTube, Instagram, and Twitter.
Which nearby fast food options are close to Gold Star in Lebanon?
Nearby fast food options include Skyline Chili and McDonald's, both convenient alternatives or complements to a visit to Gold Star.
Are there any nearby services suitable for errands near Gold Star?
Yes, nearby services include Liberty Tax for financial services and Fresh Express Coin Laundry II for laundromat needs, making Gold Star a convenient stop during errands.
What nearby entertainment options can visitors check out before or after dining at Gold Star?
Visitors can enjoy entertainment at Colony Square Cinemas, a local cinema close to Gold Star in Lebanon, OH.