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Foodstore
Brand Certified

Gold Star

3.8
(510 reviews)

Business Details

10 Dave Ave, Lebanon, OH
45036, United States
(513) 708-5284

About

Fast Food Restaurant
We serve up small batch, Cincinnati-style chili and fresh, hot 100% American beef burgers crafted by hand and made to order. Our chili is cooked in small batches to ensure the quality, flavor and texture are perfect, every time. And the burgers? Well, they really are from flat top grill heaven - juicy, perfectly cooked and even better when topped with our famous chili.

Location

Gold Star
10 Dave Ave, Lebanon, OH
45036, United States

Hours

Reviews

3.8
510 reviews
5 stars
247
4 stars
99
3 stars
45
2 stars
39
1 star
80

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported slow service, particularly in the drive-thru and during busy times.

Food Quality

Mixed reviews on food quality; some customers enjoyed the chili while others complained about cold or spoiled food.

Staff Friendliness

Many customers praised the friendly and helpful staff, although there were instances of poor management and rude behavior.

Cleanliness Issues

Several reviews highlighted cleanliness problems, including dirty countertops and unsanitary conditions.

Order Accuracy

Numerous complaints about incorrect orders and missing items, leading to customer frustration.
  • JB
    Jason Barker
    5 days ago
    1.0
    Stopped there on my way home. Order 3 cheese coneys with mustard and onion and a five way. Asked for hot sauce with order. 1. Cheese coneys no onion or mustard on them. 2 Onions served on 5 ways ( used to be on the side) 3. Buns where stale. 4. Chili was warm at best. 5. Was only given one hot sauce packet and it was empty. 6. Worst thing saw child going in and out of kitchen area in the back like he worked there. (Maybe 10 years old.) I will never go to this location again and I am still thinking about filing complaints with several agencies.
  • CM
    Chris Mich
    Feb 22, 2026
    4.0
    It’s a Cincinnati staple. You come for the chili that is known for the region. Of course they offer more and for some that is a good way to try and defer to something that isn’t the chili.
  • MB
    Mark Bean
    Jan 30, 2026
    3.0
    Food is great. The drive through takes nearly as long as just going in and sitting down and getting food and leaving. Not even joking. I eat here 3 times a week and the last month at least average drive thru times are 8-10 mins. The staff are very friendly, but I feel either they are under-staffed or the staff needs a little more sense of urgency. From my perspective, it seems to be more of a cook/kitchen issue than a server/drive-thru attendant issue. This is the only reason I didn't give it four stars
  • MM
    Michael Hause (Michael)
    Jan 27, 2026
    1.0
    Ordered online, arrived at the store 10 minutes later. No customers in the store with 4 employees standing around doing nothing and they hadn't even started the order. This place is a joke.
  • ST
    Stephen Turner
    Jan 10, 2026
    5.0
    I choose to get 2 sloppy cheese coneys today. Thats where they make them with buns already in the boxes so the chili runs out the ends. Best to eat with a spoon.

Brand Certified Facts from Gold Star

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Certified March 01, 2026Yext Knowledge Graph
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