Wendy's

3.8
955 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
1200 E.Main St, Lancaster, OH
43130, United States

Hours

Reviews

3.8
955 reviews
5 stars
398
4 stars
247
3 stars
160
2 stars
59
1 star
91

What are people saying?

AI-generated from recent customer reviews

Service Issues

Multiple customers reported rude or impatient staff, especially during busy hours, leading to a negative experience.

Order Accuracy

Frequent complaints about incorrect orders, missing items, and poor quality control were noted.

Food Quality

While some customers praised the freshness and taste of the food, others reported issues with cold or poorly prepared items.

Cleanliness

Concerns were raised about the cleanliness of the dining area and the overall maintenance of the restaurant.

Positive Staff Interactions

A few customers highlighted positive experiences with specific staff members who provided excellent service.
  • GG
    Genevieve G
    Nov 7, 2025
    5.0
    I took my kids here for a frosty after dinner. For the whole car ride my baby was screaming so after getting the food I pulled in to a mobile app spot to feed and calm him. Just before we were about to leave a team member with a long braid came out to check that we were ok and that we received our order. Her kindness and attentiveness made the end of the trip with a crying baby much less stressful. Thank you!
  • WP
    Weird Pxl
    Nov 6, 2025
    1.0
    Got our order wrong... we received the wrong type of frosty and another one in the wrong size literally the only item that was made properly was the sandwich my husband ordered, its not hard to listen its literally half yalls job. Only gave us enough utensils for a single frosty too... we wont be back
  • MA
    Mary Anthony
    Nov 6, 2025
    4.0
    Fast friendly
  • HH
    haylee
    Oct 27, 2025
    1.0
    didn’t give me more than 1 ranch when i asked
  • CT
    Chelsea Tommy
    Oct 10, 2025
    1.0
    Not sure if their intercom was not working but I answered the same question about 3x for the guy and he got very rude the last time he asked, I get being annoyed and busy but it’s not my fault you not hearing me. And lady who chimed in as I was leaving had the same tone. If y’all can’t handle being busy that’s on you. I just asked for 10 piece nugget 3x, pretty simple stuff.

Frequently Asked Questions About Wendy's

Is Lancaster Main St. Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.