Wendy's

3.8
961 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
1200 E.Main St, Lancaster, OH
43130, United States

Hours

Reviews

3.8
961 reviews
5 stars
400
4 stars
248
3 stars
160
2 stars
60
1 star
93

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported poor service, including long wait times, incorrect orders, and rude staff.

Food Quality

While some customers enjoyed the food, there were numerous complaints about cold or improperly prepared items.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty floors and inadequate hygiene practices.

Staff Attitude

Mixed feedback on staff friendliness; some customers praised individual employees while others reported rudeness and lack of assistance.
  • LM
    Leah Morgan
    Dec 29, 2025
    5.0
    Good and Hot 🔥
  • JH
    Joseph Harris
    Dec 17, 2025
    1.0
    Well they found bed bug and cockroachs and still did nothing about it stayed open and still seriving food I'll never go to Wendy's again
  • SA
    sav age
    Dec 16, 2025
    2.0
    This is got to be one of the most laziest Wendy's I've ever seen I've been in here now on multiple occasions within the past 2 weeks same young guy working the front counter pretty much seems like he ain't got a clue in the world on what's going on and What needs and then you've got the three guys in the back trying to desperately clean so that way they can get out and go home and I imagine that you've only got one person Manning the grill probably a female by the sounds of it from what I saw which isn't a big deal she just sounds like she's done with it because she's probably been forced to be there all day without any help. Greeting when you come through the door. Most of the time it's a old manner are you doordash or dine in or to go as if somebody's being a nuisance because they walked into the store. The productivity at this store is absolutely disgraceful and you've got people on the line eating? You know I've worked for a fast food chain most of my life I understand how stressful it can be but I also know when people are just being LAX because it's the end of the night and they just want to go home. Hiring clueless register personnel that don't do anything except pack orders and type in numbers that are not cross trained and can't be cross trained is what I believe to be a waste of space especially when you act like you don't care and just want to go home. Get it together Wendy's like I said I'm not one to judge but I have been in here multiple times of the past couple of weeks and it's the same routine I have to wait 15-20 minutes for my order you are a fast food restaurant be fast
  • WW
    WilliamBigBills-
    Dec 12, 2025
    1.0
    Would have enjoyed my whole meal if your team members would have included utensils for the cheese frys…
  • LM
    Larry Mason
    Dec 7, 2025
    5.0
    The adult Happy meal w Grinh socks wa a fantastic marketing ideal.

Frequently Asked Questions About Wendy's

Is Lancaster Main St. Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-through hours at Wendy's in Lancaster, OH?

The drive-through is open daily from 6:00 AM to 1:00 AM.