Taco Bell

3.6
1680 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian Restaurant
Find your nearby Taco Bell at 2099 Schorrway Dr NW in Lancaster. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
2099 Schorrway Dr NW, Lancaster, OH
43130, United States

Hours

Reviews

3.6
1,680 reviews
5 stars
648
4 stars
381
3 stars
263
2 stars
117
1 star
271

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely long wait times, often exceeding 30 minutes, with some experiences lasting over an hour.

Order Accuracy

Many reviews highlighted issues with incorrect orders, including missing items and wrong food being served.

Cleanliness

Several customers noted unsanitary conditions in the dining area and drive-thru, with complaints about dirty floors and overall lack of cleanliness.

Staff Performance

Feedback indicated a lack of training and organization among staff, leading to poor service and customer dissatisfaction.

Customer Service

While some employees received praise for their friendliness, many reviews criticized the overall customer service experience as rude and unhelpful.
  • TH
    Tesla Hines
    Nov 11, 2025
    2.0
    Food is like all other taco bells but I have been there a few times in the past few months and they ask if I can round up for donation. I say no. They do it anyways.
  • BS
    Brittany Stewart
    Nov 10, 2025
    1.0
    No one was in line. Placed a order in the drive thru, asked to pull around, I under stand you all need to make drive thru times, but maybe not lie to the owners and show them the true times you all have. Not pull people away to clear your times to try and make yourself look good. Coming from a former store manager
  • MA
    Mary Anthony
    Nov 6, 2025
    5.0
    Friendly & accurate
  • HH
    Hutch
    Nov 3, 2025
    2.0
    It's a Taco Bell, not a Ruth's Chris... I've been to Taco Bell around the world. The facility is par for the course. Service was below par as most Taco Bells have gotten much better with customer service. Here they wouldn't even make eye contact with me during our interaction. Now as for the food. The part that's supposed to make you look past the fact you're eating at a fast food restaurant. 80% of it was good. The other 20% was as bad as you can get. Things like stray pieces lettuce in my cheesy roll ups (hot lettuce does not add to my experience of what was supposed to be a cheesy good one), Gordita crunch outer shell was ice cold, multiple drink options with no syrup and just carbonated water (no sign warning you), and to top it all off, my Grilled Cheese Burrito was charcoal. Like, add some starter fluid and throw it in the bottom of the grill, charcoal (picture for reference). I understand accidents, but I know they saw how bad it was. And they were either relying on the fact I won't say anything, or they missed that it was a dine-in order. Either way, with the way customer service felt, I didn't want to chance them messing with my food if I asked for another. All in all, it's a Taco Bell... But maybe just get a burger somewhere else if this is where you find yourself.
  • ZZ
    Zachary
    Oct 16, 2025
    1.0
    Horrible, horrible, horrible. I placed a mobile order and after I had already placed the order and paid for ASAP pickup, the pickup time was 40 minutes after my order. My wife and I were already in the parking lot, so I was going to go inside to ask about the wait, and all of the doors were locked, even though there were people inside. This is the absolute worst experience I've ever had at a Taco Bell. We did finally get the food after over an hour of placing the order (ended up going to the grocery store and running other errands) and it was alright, but this was still a horrible experience.

Frequently Asked Questions About Taco Bell

What are the drive-through hours at Taco Bell in Lancaster, OH?

The drive-through is open daily from 9:00 AM to 2:00 AM.

Does this Taco Bell location offer delivery services?

Yes, delivery is available at this location.