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Subway

3.7
(193 reviews)

Business Details

(740) 652-9370
https://www.subway.com

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Lancaster Subway® Restaurant at 2785 Columbus-Lancaster Rd NW brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughAvailable

Location

Subway
2785 Columbus-Lancaster Rd NW, Lancaster, OH
43130, United States

Hours

Reviews

3.7
193 reviews
5 stars
86
4 stars
37
3 stars
25
2 stars
13
1 star
32

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service, with some experiencing rude staff and long wait times, while others praised friendly and efficient service.

Cleanliness

Feedback highlighted cleanliness issues, including unsanitary conditions and a lack of proper food handling practices.

Food Quality

While some customers enjoyed the food, others complained about insufficient portions and poor sandwich preparation.

Staffing Issues

Many reviews noted a lack of adequate staffing during busy times, leading to slow service and customer frustration.
  • MM
    Mr.
    Jan 19, 2026
    4.0
    Good clean and fast. Nothing else needs said.
  • BW
    brian watts
    Jan 4, 2026
    5.0
    One of my wife and I's favorite local subways they build them right.
  • HF
    Heather Friend
    Dec 9, 2025
    1.0
    Lancaster subways don't accept coupons. I won't be back.
  • DB
    Deanna Binner
    Nov 3, 2025
    1.0
    Just came from Subway inside of Walmart in Lancaster and had the worst service. Her name was Dezzy and immediately she said "Its gonna be a minute because once I finish helping them(ppl in front of us) I have to clean my slicer cuz i can't jus leave it dirty". We told her its fine and we waited. She huffed n puffed the entire time and said the SAME thing to the next ppl. She was INTENTIONALLY running customers away. She didnt want to do a bit of her job--her 7 hour shift(we inquired). She ignored us and kept checking behind her to see if we were still waiting, before she decided to quit cleaning and help us with our food. We then stood waiting to pay while she talked to the next person that came in to close the store. Service was terrible and my boyfriend(whos a manager at his manufacturing company) said he woulda fired her immediately and worked by himself since she's causing subway to lose money. P.s. I dont ever leave reviews unless service is GREAT or TERRIBLE. This was awful.
  • AD
    Austin Davis
    Jun 17, 2025
    1.0
    Rude Staff, makes you pay before you are done ordering and making the sandwich and then yells at you in front of other customers for asking for avocado on the sandwich stating "I didn't charge them for that" I found this to be embarrassing and uncalled for when I was told to pay for the sandwiches before I was done making my sandwich and didn't know that the avocado was extra and wouldn't have minded paying for it if I was not already forced to pay before I was even done ordering. Definitely not coming back to this location with the older lady working. She was so rude and has ZERO customer service skills.

Frequently Asked Questions About Subway

Where is the Subway restaurant located?

Subway is located at 2785 Columbus-Lancaster Rd NW, Fairfield, Lancaster, OH 43130, USA.

What are the Subway restaurant's opening hours?

Subway is open Monday to Thursday from 8:00 AM to 9:00 PM, Friday and Saturday from 9:00 AM to 10:00 PM, and Sunday from 9:00 AM to 9:00 PM.

Brand Certified Facts from Subway

This information is certified by Subway and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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