Subway

3.7
189 reviews
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Business Details

2785 Columbus-Lancaster Rd NW, Lancaster, OH
43130, United States
(740) 652-9370
https://www.subway.com

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Lancaster Subway® Restaurant at 2785 Columbus-Lancaster Rd NW brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughAvailable

Location

Subway
2785 Columbus-Lancaster Rd NW, Lancaster, OH
43130, United States

Hours

Reviews

3.7
189 reviews
5 stars
84
4 stars
36
3 stars
25
2 stars
13
1 star
31

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude and unhelpful staff, with many experiences highlighting poor customer service and long wait times.

Food Quality

While some customers praised the food as great, others complained about insufficient portions, unsanitary conditions, and finding hair in their sandwiches.

Cleanliness

Several reviews noted cleanliness issues, including dirty dining areas and unsanitary food handling practices.

Staffing Problems

Many reviews indicated that the location is often understaffed, leading to slow service and overwhelmed employees.

Mixed Experiences

While some customers had positive experiences with friendly staff and good food, many others reported negative interactions and dissatisfaction.
  • DB
    Deanna Binner
    Nov 3, 2025
    1.0
    Just came from Subway inside of Walmart in Lancaster and had the worst service. Her name was Dezzy and immediately she said "Its gonna be a minute because once I finish helping them(ppl in front of us) I have to clean my slicer cuz i can't jus leave it dirty". We told her its fine and we waited. She huffed n puffed the entire time and said the SAME thing to the next ppl. She was INTENTIONALLY running customers away. She didnt want to do a bit of her job--her 7 hour shift(we inquired). She ignored us and kept checking behind her to see if we were still waiting, before she decided to quit cleaning and help us with our food. We then stood waiting to pay while she talked to the next person that came in to close the store. Service was terrible and my boyfriend(whos a manager at his manufacturing company) said he woulda fired her immediately and worked by himself since she's causing subway to lose money. P.s. I dont ever leave reviews unless service is GREAT or TERRIBLE. This was awful.
  • HL
    Hannah Lipka
    Aug 22, 2025
    5.0
    Best sub I’ve ever had, in so many years of going to subway
  • KP
    Kenneth Porras
    Aug 6, 2025
    1.0
    Went to order a sub, guess what? No body there literally!!! Called if there was someone inside, nothing!!!, stayed there for about 10 min screaming for somebody, still nothing, had to leave, some other customers came in and probably experienced the same.
  • KR
    Kevin Rogstad
    Aug 4, 2025
    1.0
    Everything is great, but they don't take coupons. Last time I use this fast food company.
  • AD
    Aj Dossman
    Jul 17, 2025
    1.0
    Door Dashed a footlong, got a 6" sub. Tried calling multiple times and got no answer.
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Frequently Asked Questions About Subway

Where is the Subway restaurant located?

Subway is located at 2785 Columbus-Lancaster Rd NW, Fairfield, Lancaster, OH 43130, USA.

What are the Subway restaurant's opening hours?

Subway is open Monday to Thursday from 8:00 AM to 9:00 PM, Friday and Saturday from 9:00 AM to 10:00 PM, and Sunday from 9:00 AM to 9:00 PM.