Sonic Drive-In

3.5
1074 reviews
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Business Details

1334 Ety Pointe Drive, Lancaster, OH
43130, United States
(740) 687-0319
http://www.sonicdrivein.com/locations/us/oh/lancaster/1334-ety-pointe-drive/store-5731
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About

Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Lancaster, OH. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 1334 Ety Pointe Drive for the ultimate SONIC experience!

Location

Sonic Drive-In
1334 Ety Pointe Drive, Lancaster, OH
43130, United States

Hours

Reviews

3.5
1,074 reviews
5 stars
393
4 stars
234
3 stars
153
2 stars
108
1 star
186

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times and poor service, with many expressing frustration over incorrect orders and lack of communication from staff.

Food Quality

While some customers enjoyed the food, there were numerous complaints about cold, stale, or poorly prepared items, leading to dissatisfaction.

Staff Attitude

Several reviews highlighted rude or unprofessional behavior from employees, impacting the overall customer experience.

Mobile Ordering Problems

Many customers experienced issues with the mobile ordering system, including delays and incorrect orders upon arrival.

Positive Experiences

Despite the negative feedback, some customers praised the food quality and friendly service during their visits.
  • CF
    Christopher Foraker
    Oct 16, 2025
    1.0
    taking snap videos instead of making food
  • DN
    Debbie Nance
    Oct 14, 2025
    5.0
    Drinks for the family. Coke, sprite zeroʻ. And rootbeer.
  • WG
    William Gabbard
    Aug 27, 2025
    2.0
    I was coming from a VA appointment and just wanted to grab something quick to eat on my way home. I ordered via the company app and wasn't too far away from the restaurant. Upon arrival I pulled into a pickup spot for online mobile order pickup. I could not get the app to work in order for my order to be brought out. I rebooted my phone, tried all the different mobile pickup spots, no luck. I finally had to walk around to talk to someone about my order. No entrance to do so. So I knocked on a door that said "employees only". A female employee rudely opens the door and just looks at me. I explained my situation, she says nothing comes back with my order, shoves it at me says nothing and closes the door. I said thank you, which I she couldn't have heard me, but that was so ridiculous. I will not stop again!!
  • TF
    Tammy Fese
    Aug 8, 2025
    5.0
    I love sonic. It is right at the top of the fast food list. Best onion rings around and there burgers and chillies dogs are very good
  • DS
    Danielle Stiffler
    Aug 5, 2025
    1.0
    Just got my order my burger had everything on it when I only wanted cheese my husband and I tater tots were very hard and cold 😓 😔
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