Papa Johns Pizza

3.2
351 reviews

About

Pizza Restaurant
At Papa Johns Pizza in Lancaster, OH, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Lancaster pizza for any occasion. Call us for pizza delivery in Lancaster or stop by 728 North Memorial Drive for carryout to order the best pizza in Lancaster, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
728 North Memorial Drive, Lancaster, OH
43130, United States

Hours

Reviews

3.2
351 reviews
5 stars
129
4 stars
50
3 stars
38
2 stars
21
1 star
113

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers expressed disappointment with the quality of the pizza, noting issues like thin crust, lack of toppings, and undercooked items.

Service Speed

Customers frequently reported slow service, with long wait times for both phone orders and food delivery.

Customer Service

There were numerous complaints about rude staff and poor customer service, including issues with order accuracy and handling complaints.

Order Accuracy

Several reviews highlighted problems with incorrect orders, missing items, and failure to follow special instructions.

Management Issues

Customers noted a lack of effective management, with reports of unhelpful responses to complaints and poor handling of busy periods.
  • NL
    Nathan Love
    Oct 31, 2025
    1.0
    Just like the ad. Way to Papa John's good work. My wife's out of town and ordered this at a surprise for me. No toppings and ice cold. Yet another reason why I stopped ordering from you
  • MB
    Marybeth Bowen
    Oct 28, 2025
    5.0
    Since management has changed hands, it has been so much better! The people there are so much better! The food has been sooo much better as well!!
  • FM
    Freddy Moore
    Oct 12, 2025
    2.0
    Pizza is not the same as it used to be. Less dough is used and Pizza is paper thin. Will be moving on to another go to for cheap Pizza. Shrinkflation BS and corporate greed.
  • RS
    Rihanna Smith
    Oct 9, 2025
    4.0
    Great food, little slow on the service and the wait on the food itself but was worth it.
  • RF
    Rick Faulstick
    Oct 4, 2025
    3.0
    Took ten minutes to get someone on phone just to place order since when they don't take order at local store, it's been outsourced to a call center over seas. Got tired of the constant up selling.

Frequently Asked Questions About Papa Johns Pizza

What are the delivery hours for Papa Johns Pizza in Lancaster, OH?

Papa Johns delivers Monday through Thursday and Sunday from 9:30 AM to midnight, and on Friday and Saturday from 9:30 AM to 1:00 AM.

Can I order Papa Johns Pizza for takeout, and what are the takeout hours?

Yes, you can order takeout from Papa Johns. The takeout hours are the same as delivery: 9:30 AM to midnight Monday through Thursday and Sunday, and until 1:00 AM on Friday and Saturday.