Business Details
About
Pizza RestaurantRestaurant Delivery ServiceTake Out RestaurantDonatos Pizza
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.
Details
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
- Requires reservationsNot available
Location
Hours
Reviews
4.3
734 reviews
5 stars
456
4 stars
146
3 stars
52
2 stars
28
1 star
52
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including long wait times, incorrect orders, and unhelpful staff.
Food Quality
While many praised the pizza, there were complaints about inconsistency in food quality, including burnt items and incorrect toppings.
Customer Experience
Several reviews highlighted negative interactions with staff, including rudeness and lack of attention to customer needs.
Positive Feedback
Despite the issues, many customers expressed satisfaction with the pizza taste and some noted friendly service from specific employees.
- RMRich MillerDec 17, 20251.0Terrible ordering experience, cancel the order and hung up
- VNVICKI NICKLASDec 8, 20255.0Very good pizza and great service
- CGChance GrahamDec 5, 20251.0Haven’t been to Donatos in forever, and after this visit, I remember why. We couldn’t get into Pizza Cottage, so we rolled the dice—big mistake. The $20 Founders pizza and boneless wings tasted like bargain-bin frozen food. Our server was kind, but the service itself was a mess: no refills, no napkins, no plates, and the ranch showed up only after the second reminder… right as we were almost done eating. Spent more than $40 on a meal that felt like lighting cash on fire. Absolutely won’t be back.
- MKMartha KnottsNov 19, 20255.0I love their pizza and Big Don Italian Subs!
- CBChanda BusseNov 16, 20254.0Great pizza and service
Frequently Asked Questions About Donatos Pizza
What is Donatos Pizza famous for?
Donatos Pizza is famous for its Edge to Edge® toppings on a crispy golden thin crust.
Where is Donatos Pizza located?
Donatos Pizza is located at 920 West Fair Avenue, Lancaster, OH 43130, USA.
What are the opening hours of Donatos Pizza?
Donatos Pizza is open Monday to Thursday and Sunday from 11:00 AM to midnight, and Friday to Saturday from 11:00 AM to 1:00 AM. It is closed on November 27, 2025.
Does Donatos Pizza offer delivery and pickup services?
Yes, Donatos Pizza offers in-store pickup, delivery, and same-day delivery services.
What payment methods are accepted at Donatos Pizza?
Donatos Pizza accepts American Express, Cash, Discover, Mastercard, and Visa payments.
Does Donatos Pizza have options for vegetarians?
Yes, Donatos Pizza serves vegetarian food options.
What types of food does Donatos Pizza offer?
Donatos Pizza offers pizza, oven baked subs, appetizers, and desserts, specializing in pepperoni and thin crust pizzas.
Can I order from Donatos Pizza using a mobile app?
Yes, you can order Donatos Pizza via their iOS app or Android app available on the Apple App Store and Google Play Store.
What nearby places can help me find Donatos Pizza or enjoy before/after my visit?
Nearby places include Locker 8 Sports Bar, a local pub and sports bar for drinks; Cristy’s Pizza, another pizza restaurant for comparison; and Pride Indoor Softball Facility, a sports club to enjoy some activity before dining.
Are there convenient services near Donatos Pizza for customers?
Yes, nearby services include Park National Bank for banking needs, Marathon Gas and EagleStores for fuel and convenience, and Howard Hanna Real Estate Services for real estate inquiries.