Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Hours
Reviews
4.2
925 reviews
5 stars
497
4 stars
250
3 stars
101
2 stars
30
1 star
47
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised friendly and attentive staff, others reported rude service and issues with order accuracy.
Food Quality
Food quality is generally appreciated, with many customers enjoying the burgers, ice cream, and chicken tenders, though there are complaints about cold or improperly prepared items.
Cleanliness
The cleanliness of the location received mixed reviews, with some customers noting a clean environment while others pointed out unsanitary conditions.
Order Accuracy
There are frequent complaints about order accuracy, with several customers reporting missing items or incorrect orders.
Atmosphere
The atmosphere is often described as pleasant and calm, making it a nice place to enjoy food, although some noted issues with wait times.
- SJSabrina JohnsonJan 4, 20261.0Unfortunately, they don’t really put in any mix-ins here. My Fiancé and I were disappointed when we got our blizzards. I got a vanilla cheesecake blizzard, which I was told is supposed to have four helpings of cheesecake, and I had about 12 pieces total. We love DQ and are sad that we keep getting bad blizzards from this specific location :(
- JFJeffrey FrameDec 29, 20255.0Dairy Queen Grill & Chill is a 5 star rate Dairy Queen is the best
- KDKatherine DoyleDec 24, 20255.0Ordered a cake online, I get there to pick it up and the order was not received. They immediately make it and don’t charge me. Excellent customer service! So very thankful they treated me so well and made it right!
- KHK HanOct 2, 20255.0DQ definitely has under-rated burgers. They are so good and so much better than the "regular" fast-food burger places. Fries are hit and miss. My last order (last evening), they were soggy. Drive-thru service is great but sometimes there is a bit of a wait. Inside service can be so-so. Last night, I waited for 5 minutes while a girl had her back to me at the register. Finally, a young man came up and took my order. Lots of people in there, so it made it awkward trying to find a place to stand while waiting for my takeout order.
- RWRoxy Girl WinstonSep 5, 20251.0Was checking out the menu for my elderly mother who bed bound. Idk who manages the web page for this location, but you may want to take a look at some of the pictures/titles listed here. There are some rather unsavory items and descriptions posted I'm fairly certain shouldn't be on the menu. I think I'll go to the fair avenue location instead....
Frequently Asked Questions About Dairy Queen Grill & Chill
What types of food and treats does Dairy Queen Grill & Chill offer?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Basket, Grillburgers®, and ice cream cakes.
Where is Dairy Queen Grill & Chill located?
It is located at 1150 E Main St, Lancaster, OH 43130-4055, USA.
What are the regular operating hours of Dairy Queen Grill & Chill?
The restaurant is open Monday through Saturday from 10:30 AM to 10:00 PM, and Sunday from 11:30 AM to 10:00 PM.
Are there any special holiday hours or closures I should be aware of?
Yes, Dairy Queen Grill & Chill is closed on November 27, December 25, and January 1. It has reduced hours on December 15 (10:30 AM to 7:30 PM), December 24 (10:30 AM to 4:00 PM), and December 31 (10:30 AM to 8:00 PM).
Does Dairy Queen Grill & Chill have seating and drive-thru services?
Yes, the location offers seating and a drive-thru service for customer convenience.
Is Dairy Queen Grill & Chill family-friendly and good for children?
Yes, it welcomes families and is good for kids.
Can I order food from Dairy Queen Grill & Chill online?
Yes, you can order online through their official website at https://www.dairyqueen.com/en-us/order/pickup/n/15862/.
Which nearby restaurants can I visit along with Dairy Queen Grill & Chill in Lancaster?
Nearby restaurants include Subway, Wendy's, Great Wall Chinese Restaurant, and Chipotle Mexican Grill, offering a variety of food options if you want to explore before or after your visit.
Are there any nearby medical or health services close to Dairy Queen Grill & Chill?
Yes, Medpro Medical Testing Center, Fairfield Medical Center Diagnostic Services, and Elaine Lewis (family practice) are nearby if you need health services while in the area.
What are some nearby amenities that might be useful when visiting Dairy Queen Grill & Chill?
Nearby amenities include Lava Wash Laundromat for laundry needs, Don's Furniture and Mattress Showroom for home furnishings, and Illusions Styling & Nail Salon for beauty services.