Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Hours
Reviews
4.3
1,201 reviews
5 stars
670
4 stars
329
3 stars
122
2 stars
34
1 star
46
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, especially the ice cream and chicken baskets, but there were complaints about inconsistent portion sizes and quality.
Service Experience
While many reviews praised the friendly and fast service, there were notable complaints about rude staff and poor customer service during order issues.
Cleanliness
The establishment is often described as clean and well-maintained, contributing positively to the overall dining experience.
Order Accuracy
Several customers reported issues with incorrect orders and missing items, indicating a need for improvement in order accuracy.
Value for Money
Some customers felt that the prices were reasonable for the food and treats offered, while others expressed dissatisfaction with the value received for the price paid.
- RPRebecca P1 day ago5.0Oh my goodness, I have never been to any DQ, or maybe any drive thru that has such a kind and sincere person at the window and taking orders. I am so upset that I forgot her name. The service was top notch, the ice cream was yummy and I will definitely be back. You are definitely lucky to have such a great staff. My only complaint is that the order menu is hard to read because it looks like something was smeared across it. Thankfully, I knew what I wanted.
- TJTobi J4 days ago1.0my chicken was extremely undercooked. it was ice cold in the middle.
- DDDella DaubenmireNov 6, 20255.0it's one of the best places Lancaster has to go get some food
- HAHettie ArmstrongSep 27, 20254.0Good pumpkin spice blizzards
- ACAundrea Carpenter-ColvinAug 16, 20253.0Paid extra for extra Blizzard flavor (Butterfinger). If that was extra, I'd hate to see the regular amount. 😕 Inside area for mobile orders is not marked and when we asked where to stand the answer was "anywhere".
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the regular operating hours for Dairy Queen Grill & Chill in Lancaster, OH?
Dairy Queen Grill & Chill is open Monday through Saturday from 10:30 AM to 10:00 PM, and on Sunday from 11:30 AM to 10:00 PM.
Does the Dairy Queen location have a drive-thru?
Yes, this Dairy Queen location offers a drive-thru service from 10:30 AM to 10:00 PM Monday through Saturday, and from 11:30 AM to 10:00 PM on Sunday.
Are there special holiday hours or closures at this Dairy Queen?
Yes, the location is closed on November 27, 2025, December 25, 2025, and January 1, 2026. It closes early on December 15, 2025 (7:30 PM), December 24, 2025 (4:00 PM), and December 31, 2025 (8:00 PM).
What type of food and treats can I expect at Dairy Queen Grill & Chill?
You can enjoy soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburger® sandwiches, chicken strip baskets, and specialty ice cream cakes.
Is Dairy Queen Grill & Chill family-friendly and suitable for children?
Yes, the location is family-friendly, welcomes children, and offers seating to accommodate families.
Can I order online or get mobile deals from this Dairy Queen?
Yes, you can place orders online via their website and enjoy exclusive deals by downloading their app.
Where is Dairy Queen Grill & Chill located in Lancaster?
It is located at 602 W Fair Ave, Lancaster, OH 43130-2371, USA.
What are some nearby places I can visit around Dairy Queen?
Nearby attractions include CrossFit 740 gym for a workout, Todd's Mountain View Restaurant for a hearty meal, and Thimmes Fish Shack for seafood lovers.
Are there any nearby businesses that might be helpful for car owners visiting Dairy Queen?
Yes, Carquest Auto Parts and Hartman Lube Depot are nearby for automotive supplies and oil changes.
Can I combine a visit to Dairy Queen with shopping or entertainment nearby?
Absolutely! You can visit All Saints and Co. Consignment Boutique for shopping or check out Clarko Bingo Supply Co for games and entertainment in the area.