Business Details
About
Mexican Restaurant
Chipotle Lancaster East is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.6
643 reviews
5 stars
283
4 stars
114
3 stars
65
2 stars
45
1 star
136
What are people saying?
AI-generated from recent customer reviews
Food Quality
Numerous customers reported issues with food quality, including undercooked rice, incorrect orders, and poor portion sizes.
Customer Service
Many reviews highlighted rude or unprofessional behavior from staff, along with difficulties in reaching customer service for order issues.
Cleanliness
Several customers noted that the restaurant was dirty and poorly maintained, impacting their dining experience.
Order Accuracy
A significant number of reviews mentioned frequent mistakes with orders, including missing items and incorrect ingredients.
Service Speed
Customers frequently complained about slow service, both in-store and for online orders, leading to frustration.
- BRBrennen RowlesJan 4, 20261.0Awful experience, my buddy and I waited in line for 15 minutes. As always we were very ecstatic to receive our bowls. Unfortunately today we were unable to have the typical nourishing and enjoyment for our dinner. Some worker came up and served us, gave us a child’s child size portion of rice meat and veggies. Chicken taste like char, I had to pry for some extra corn. Like cmon what’s a dude gotta do for some more buttery corn. Morale of the story: if you feel disappointed just make a scene lowkey
- ALaustin lansingJan 4, 20261.0grown lady literally gave us 2 pieces of chicken, had so much attitude, and just overall horrible. chicken was burnt as well.
- ZMZach MartinJan 3, 20261.0Its pretty annoying when you pay for something online and arrive to pick it up, only to be told they ran out of multiple ingredients. This location has gone downhill.
- BJBiff JonesDec 19, 20251.0Never ordering delivery from this store again. Have given them multiple chances and they always give me the wrong order, comically skimpy portions, fail to include items ordered, or other inexcusable errors. This specific store is the only one where I have experienced these issues, my guess is incompetent management is the source of these failures. 0/10 rating.
- NMNevaeh MountsDec 12, 20252.0Came in with my husband on a Friday, 12/12/25. It was busy, but the employees were acting like they hated their jobs. My husband ordered a burrito, and was shorted on rice. When he asked for more, a young man threw the spoon in the container and seemed like he was mad. After our food was made, two women at the register were cashing us out and one of them pushed the food into my arms aggressively like they were trying to rush us out the door. I understand that they were in a rush. But the entire experience was completely rude and unprofessional. We were going to sit and eat there, but after this experience, we decided to go home to eat.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours for Chipotle Mexican Grill at 1248 E Main St, Lancaster East?
Chipotle Mexican Grill is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill in Lancaster East offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
Where is Chipotle Mexican Grill located in Lancaster East?
It is located at 1248 E Main St, Fairfield, Lancaster, OH 43130.
Can I order Chipotle food online through an app?
Yes, you can order via the Chipotle app available on the App Store or through their online ordering website.
What type of food does Chipotle Mexican Grill serve at this location?
They offer customizable Mexican food such as burritos, bowls, quesadillas, tacos, and salads, using responsibly sourced, real ingredients.
Does Chipotle Mexican Grill support any dietary or ethical food principles?
Yes, they focus on responsibly sourced ingredients and food with integrity, using wholesome ingredients without artificial colors, flavors, or preservatives.
What are some nearby fast food options around Chipotle Mexican Grill in Lancaster East?
Nearby fast food restaurants include Wendy's, Subway, Dairy Queen, and Burger King, offering a variety of dining options close by.
Are there any healthcare facilities near Chipotle that I can visit before or after dining?
Yes, nearby healthcare options include Caretenders VNA (home health care), Hanger Prosthetics & Orthotics, and Fairfield Medical Center Diagnostic Services.
Can I find financial services near Chipotle in Lancaster East?
Yes, financial services such as Western Union, Community Choice Stores, CheckSmart, and Unified Bank are located nearby for your convenience.
How can I contact Chipotle Mexican Grill Lancaster East for inquiries or catering?
You can email them at OH.3533.LancasterE@chipotle.com or call their main phone number at +1 740-994-4072.