Business Details
About
Mexican Restaurant
Chipotle Lancaster East is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.6
626 reviews
5 stars
281
4 stars
113
3 stars
64
2 stars
42
1 star
126
What are people saying?
AI-generated from recent customer reviews
Food Quality
Numerous customers reported issues with food quality, including undercooked rice, burnt chicken, and incorrect orders.
Service Speed
Many reviews highlighted slow service, particularly during peak hours, with long wait times for both in-store and drive-thru orders.
Portion Sizes
Several customers expressed dissatisfaction with portion sizes, noting that they were smaller than expected and inconsistent with previous visits.
Cleanliness
Multiple reviews mentioned cleanliness issues, including dirty dining areas and unsanitary food handling practices.
Customer Service
Feedback on customer service was mixed, with some praising friendly staff while others reported rude interactions and poor management.
- JBJenny Ballenger1 day ago1.0I ordered food online for pickup, picked up the order got home and opened up there was barely anything in the bowls maybe 5 tiny pieces of meat barely any rice and the rice I did get was hard like it wasn’t cooked, didn’t add everything to the bowl I asked for . If i could leave a negative star review I would was not good at all.
- JHJalisa HowardNov 12, 20253.0In store orders need to prioritize online orders.. there’s also people standing around doing nothing in the kitchen but looking while the line is out the door… makes NO sense
- PBPeyton BrownNov 8, 20251.0Came in around 1 pm, November 8th, and was shorted on literally everything that was ordered. The bowl my wife ordered was small, the burrito was small, and even the bag of chips that we ordered only had like 15 chips on it. Very terrible compared to every other time we've gone in there.
- AHAna HernandezOct 12, 20251.0food had no salt.Rice was clumped together no salt or lime juice in the taste what so ever. Speed of service was slow especially when their were 4 managers/KL in the line.Got a water cup and got soda and was told I had to pay for a pop which is fine but sat their and watched how other people got sodas as well and nothing was said to them felt as I was being watched and felt discriminated in a way when manager should be worried about the violations kitchen workers are doing such as not washing hand after laying chicken or touching their face with gloves on should be more worried about recipes instead of people getting sodas in a water cup when in reality it happens all the time and it wasn’t coming out of there pay check. As someone who was a manager at multiple locations in Columbus for 3 years and worked fir chipotle for 5 years had a a terrible experience!
- ESEric SeeseSep 30, 20251.0This location never includes all items in your order. They will almost certainly 75% of the time forget a drink or etc item. I would not order delivery from them, and always double check if you pick your stuff up.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours for Chipotle Mexican Grill at 1248 E Main St, Lancaster East?
Chipotle Mexican Grill is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill in Lancaster East offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
Where is Chipotle Mexican Grill located in Lancaster East?
It is located at 1248 E Main St, Fairfield, Lancaster, OH 43130.
Can I order Chipotle food online through an app?
Yes, you can order via the Chipotle app available on the App Store or through their online ordering website.
What type of food does Chipotle Mexican Grill serve at this location?
They offer customizable Mexican food such as burritos, bowls, quesadillas, tacos, and salads, using responsibly sourced, real ingredients.
Does Chipotle Mexican Grill support any dietary or ethical food principles?
Yes, they focus on responsibly sourced ingredients and food with integrity, using wholesome ingredients without artificial colors, flavors, or preservatives.
What are some nearby fast food options around Chipotle Mexican Grill in Lancaster East?
Nearby fast food restaurants include Wendy's, Subway, Dairy Queen, and Burger King, offering a variety of dining options close by.
Are there any healthcare facilities near Chipotle that I can visit before or after dining?
Yes, nearby healthcare options include Caretenders VNA (home health care), Hanger Prosthetics & Orthotics, and Fairfield Medical Center Diagnostic Services.
Can I find financial services near Chipotle in Lancaster East?
Yes, financial services such as Western Union, Community Choice Stores, CheckSmart, and Unified Bank are located nearby for your convenience.
How can I contact Chipotle Mexican Grill Lancaster East for inquiries or catering?
You can email them at OH.3533.LancasterE@chipotle.com or call their main phone number at +1 740-994-4072.