Business Details
About
Mexican Restaurant
Chipotle Lancaster is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.9
1,483 reviews
5 stars
737
4 stars
323
3 stars
141
2 stars
100
1 star
182
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple reviews highlighted the restaurant's unsanitary conditions, including dirty tables, overflowing trash cans, and a filthy food prep area.
Service Issues
Customers frequently reported poor customer service, including rude staff, long wait times, and incorrect orders.
Food Quality
There were numerous complaints about the food quality, including small portion sizes, incorrect orders, and food being served cold or stale.
Ingredient Availability
Many customers noted that the location often runs out of key ingredients, such as chicken, fajita mix, and other staples.
Mixed Experiences
While some customers praised the food and service, many others expressed disappointment, indicating a lack of consistency in performance.
- SHSean HoltJan 3, 20261.0Fair is fair. The food is Chipotle quality. The atmosphere is a Chipotle, right? But the fulfillment of mobile orders needs work. They’re never on time, as in person orders are handled with priority. What is the point of mobile orders if I can helped faster by just walking in? To add insult to injury, when I raised my concern with Chipotle guest services, they offered me a free drink. If they’d just checked my order history, I never order a drink. Just very frustrating and I’ve deleted the Chipotle app. Perhaps if I hear things have improved, I’ll return.
- CBClayton BaltzerDec 28, 20251.0Has to be one of the most disgusting eating establishments in the county. Not sure how it hasnt been shut down yet. The cross contimination and just absolute filth of this place is unreal. Love Chipotles food but the way this store is cared for forces me to choose elsewhere. And if that is not enough, the customer service is so severly lacking. Paid for chips and queso and aked the cashier for the cheese and she looked at me and said she couldnt. Then after getting some from the other line, had to wait over 5 minutes for chips to be prepared. If you are looking for mexican foos in Lancaster, there are many choices that are just as fast if not faster, and will be a much cleaner environment, better food, and probably cheaper. Chipotle needs to get their stuff together quick before they become the quiznos of this decade. I fear theyre headed there fast.
- JSJoshua StrineDec 22, 20251.0Open till 11 pm come after 9 pm they say they are outta. Lettuce sour cream cheese witch is bag items thry just dont wanna serve u same one that had health issues with code lol
- SKSean KirbyDec 15, 20251.0Stood in line and waited 20 minutes got to the counter for them to tell me that they were out of chicken so I stepped out of line went back to the end of the line so I did not hold up the line waited 5 minutes for the chicken brought it up got back up to the counter for them to be out of chicken for the second time they knew that I was waiting never been in a Chipotle where they ran out of food
- NMNathan MorelandDec 15, 20251.0I’ve lived in Lancaster for years and this location has always felt dirty, they push your food through the mess on the counter, mess everywhere you look. most employees don’t have customer service skills. Just disappointed with this location compared to the others in central ohio.
Frequently Asked Questions About Chipotle Mexican Grill
What types of food can I find at Chipotle Mexican Grill in Lancaster?
Chipotle Lancaster offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients following their Food with Integrity principles.
What are the operating hours for Chipotle Mexican Grill located at 1608 N Memorial Dr, Lancaster?
Chipotle Lancaster is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill in Lancaster offer delivery or pickup services?
Yes, they offer both in-store pickup and delivery services for your convenience.
How can I place an online order for pickup or delivery from Chipotle Lancaster?
You can order online through their official website at https://order.chipotle.com/ or via the Chipotle app available on the Apple App Store.
Is Chipotle Mexican Grill in Lancaster open to all customers, including the LGBTQ community?
Yes, the Lancaster location welcomes LGBTQ customers and promotes inclusivity.
What payment and service options are available at Chipotle Mexican Grill in Lancaster?
They accept credit cards and offer catering, gift cards, and online ordering services.
How can I contact Chipotle Mexican Grill in Lancaster for inquiries or support?
You can reach them by phone at +1 740-689-627 or by email at oh.0750.lancaster@chipotle.com.
What nearby medical facilities are accessible from Chipotle Mexican Grill in Lancaster?
Nearby medical facilities include wellnow URGENT CARE, Hometown Urgent Care & Occupational Health, OhioHealth Physician Group Primary Care, and Quest Diagnostics, which can be helpful for immediate or routine healthcare needs before or after your visit.
Are there any nearby places for beauty and wellness near Chipotle Lancaster?
Yes, places like Debbie's Styling Station, The Healing Shift - Therapeutic Massage, Accentuate Beauty, and M Capelli Salon and Spa are close by for beauty and relaxation services to complement your day.
What coffee shops can I visit near Chipotle Mexican Grill in Lancaster?
Nearby coffee options include Starbucks and 7 Brew Coffee, perfect for grabbing a drink before or after your meal at Chipotle.