Business Details
About
Mexican Restaurant
Chipotle Lancaster is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.9
1,471 reviews
5 stars
732
4 stars
322
3 stars
141
2 stars
100
1 star
176
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple reviews highlighted the restaurant's poor cleanliness, with dirty tables, overflowing trash, and unsanitary food prep areas.
Service Issues
Customers frequently reported slow service, long wait times, and staff being rude or unhelpful.
Food Quality
There were numerous complaints about food quality, including cold meals, small portion sizes, and incorrect orders.
Ingredient Availability
Many customers noted that the restaurant often runs out of key ingredients, such as fajita mix and rice, leading to dissatisfaction.
Customer Experience
Overall, the dining experience was negatively impacted by poor management, leading to a lack of staff coordination and customer service.
- DSDan SmithNov 5, 20251.0This place is a travesty. A true testament to everything wrong with the world today. Floor:dirty. Make table: disgusting. Ice: empty. Lemonade :empty. Forks:empty. Trash cans: overflowing. Chips: Stale. 5 people "working". One person making food. One person watching them work then ringing it up. Zero management. Hey corporate America, wake up! This is ridiculous. Hey CHIPOTLE , DO BETTER😤 Or do you even care?
- KMKarlee McFarlandNov 4, 20252.0Ordered crispy tacos and got flour tacos… thank goodness I got chips because I cannot have gluten. I get having rush during lunch but i depend on my order being correct because i have to be back at work at a certain time. I put the review on my app where i ordered it. I also didn’t get my drink but that’s not too important.
- BNBrandi NicoleOct 26, 20251.0The gentlemen making the food on the morning shift today was great, especially since there were atleast 6 other people behind that counter doing next to nothing and hes the only one up there making a bunch of bowls and filling his own ingredients. They either need to pay people better so they can stop being "short staffed" or the GM needs to learn how to schedule people. As a gm myself if the store needs help I get off my ass and go in on my day off to make sure it runs smoothly. Thats literally what we get paid to do! No wonder people steady quit this location.
- CHCrystal HuntOct 26, 20252.0Avoid on the weekends unless you want to stand in line for 30 minutes with 5 people in front of you. Only one person working the whole line, and online orders seem to be prioritized. Seriously the slowest chipotle I have ever been to.
- BHbrandon heislerOct 20, 20252.0Love chipotle but this time it was cold and about halfway through eating my bowl I was ready to get sick
Frequently Asked Questions About Chipotle Mexican Grill
What types of food can I find at Chipotle Mexican Grill in Lancaster?
Chipotle Lancaster offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients following their Food with Integrity principles.
What are the operating hours for Chipotle Mexican Grill located at 1608 N Memorial Dr, Lancaster?
Chipotle Lancaster is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill in Lancaster offer delivery or pickup services?
Yes, they offer both in-store pickup and delivery services for your convenience.
How can I place an online order for pickup or delivery from Chipotle Lancaster?
You can order online through their official website at https://order.chipotle.com/ or via the Chipotle app available on the Apple App Store.
Is Chipotle Mexican Grill in Lancaster open to all customers, including the LGBTQ community?
Yes, the Lancaster location welcomes LGBTQ customers and promotes inclusivity.
What payment and service options are available at Chipotle Mexican Grill in Lancaster?
They accept credit cards and offer catering, gift cards, and online ordering services.
How can I contact Chipotle Mexican Grill in Lancaster for inquiries or support?
You can reach them by phone at +1 740-689-627 or by email at oh.0750.lancaster@chipotle.com.
What nearby medical facilities are accessible from Chipotle Mexican Grill in Lancaster?
Nearby medical facilities include wellnow URGENT CARE, Hometown Urgent Care & Occupational Health, OhioHealth Physician Group Primary Care, and Quest Diagnostics, which can be helpful for immediate or routine healthcare needs before or after your visit.
Are there any nearby places for beauty and wellness near Chipotle Lancaster?
Yes, places like Debbie's Styling Station, The Healing Shift - Therapeutic Massage, Accentuate Beauty, and M Capelli Salon and Spa are close by for beauty and relaxation services to complement your day.
What coffee shops can I visit near Chipotle Mexican Grill in Lancaster?
Nearby coffee options include Starbucks and 7 Brew Coffee, perfect for grabbing a drink before or after your meal at Chipotle.