Arby's

3.9
1089 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
1580 Memorial Dr, Lancaster, OH
43130, United States

Hours

Reviews

3.9
1,089 reviews
5 stars
479
4 stars
313
3 stars
146
2 stars
60
1 star
91

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with staff varied significantly, with some praising friendly service while others reported rudeness and mistakes in orders.

Food Freshness

Many customers noted that the food was often fresh and hot, but there were complaints about receiving cold or improperly prepared items.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, missing items, and special requests not being fulfilled.

Cleanliness

While some customers appreciated the cleanliness of the dining area, others reported unsanitary conditions, particularly in the bathrooms.

Pricing Concerns

Several customers felt that the prices were high for the quality of food received, with some expressing dissatisfaction over portion sizes.
  • EW
    Emilee Woodring
    Dec 29, 2025
    5.0
    Always great food just a little pricey but it's worth it I think
  • KD
    Katey Dondanville
    Dec 19, 2025
    4.0
    Expensive, but good.
  • JS
    Jill Stebelton
    Dec 10, 2025
    2.0
    The male that was working the drive thru window at about 2:55 pm. On the 10th of December was very rude to us. No personality to customers!
  • WC
    Wendi Caudill
    Nov 26, 2025
    5.0
    Very clean, friendly and festive. One employee even asked if we needed the restroom before they closed it for cleaning. Food was fresh for fast food. 🙂🎉
  • KK
    Kendra Kopaczewski
    Nov 15, 2025
    5.0
    Small mistake was made with our food but the staff corrected it no questions asked and genuinly apologized. I wasnt even upset, like I said just a small mistake and not even a big deal. Everyone was very kind with great attitudes and the food was good!