Business Details
About
Pizza Restaurant
At Papa Johns Pizza in Lakewood, OH, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Lakewood pizza for any occasion. Call us for pizza delivery in Lakewood or stop by 18400 DETROIT AVE for carryout to order the best pizza in Lakewood, along with breadsticks, wings, and more!
Details
- DeliveryAvailable
Location
Hours
Reviews
3.1
172 reviews
5 stars
61
4 stars
24
3 stars
14
2 stars
15
1 star
58
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported long wait times for orders, missing items, and poor customer service, including rude staff and unhelpful management.
Food Quality
Many reviews mentioned that the pizza was often cold, burnt, or not prepared as requested, leading to dissatisfaction with the food quality.
Management Problems
Several customers noted issues with management, including unprofessional behavior and a lack of accountability for mistakes.
Mixed Experiences
While some customers praised the pizza and service, many others expressed frustration and disappointment, indicating inconsistency in overall customer experience.
Cleanliness Concerns
There were reports of unsanitary conditions and unprofessional appearance of staff, which negatively impacted customer perceptions.
- TTTINA TUNNELLNov 7, 20251.0I ordered a pizza from this location at 6:08pm and didn't receive it untill 7:47pm. Not only that when I texted the driver to check on status he told me he was just the driver and that I should take it down a notch. And the pizza was cold. Awful pizza and shitty staff
- MNmaureen northOct 31, 20251.0Bad night for pizza!! Not sure what the problem was? Not enough help? I ordered at 5.they changed it from 36 min to 60.ok.i went up at 1.5 hrs later & then they said another 45 min!! Forget it,I cx. They lost a lit of orders.
- SLSteve LongSep 9, 20251.0Ordered delivery and half of the order was missing. When I called the store the manager was quick to blame Doordash, who they subcontracted, and only wanted to offer a small refund. It shouldn't require a debate and 5 minutes of being on hold in order to have the missing items sent out. The pizza was mediocre for the price and arrived lukewarm both times.
- JCJoe ClementsonSep 7, 20251.0Order was delivered 1 hour 15 minutes+ after it was placed and was cold. We called store to try and get a new pizza but were placed on hold 3 different times and had to get something else to eat. Corporate directed me to the "district manager" who had a bad attitude and didn't even apologize or acknowledge any issue.
- AJA JAug 29, 20251.0Ironically this store is celebrating new management, but it was a horrendous first impression. Ordered online, pizza was ready in 10 minutes. Arrived at the store,and waited 20 more minutes just for someone to make eye contact with me so I could take my already paid pizza home with me. The online order form confirmed it was ready, I could see the box with my name on it, and yet could not get it because all of the five employees were avoiding the customers in the store. It’s mind boggling to think that a store wouldn’t want to just hand someone their purchased product so they don’t have to keep avoiding eye contact awkwardly. It was almost as if customers were a nuisance, which seems counterintuitive for a business designed to serve customers. The shop was definitely slammed with orders, but the avoidance of queueing customers only compounds the employees own stress. There were at least four other people waiting with me. It was such an odd way to deal with the pressure of a busy order night. There are plenty of other pizza options around. Save yourself the frustration.
Frequently Asked Questions About Papa Johns Pizza
What are the delivery hours for Papa Johns Pizza in Lakewood, OH?
Delivery is available Monday to Thursday from 11:00 AM to 12:15 AM, Friday 11:00 AM to 2:00 AM, Saturday 10:00 AM to 2:00 AM, and Sunday 10:00 AM to 11:00 PM.
Does Papa Johns Pizza offer takeout services, and what are the hours?
Yes, takeout is available with the same hours as delivery: 11:00 AM to 12:15 AM Monday to Thursday, extended hours on Friday and Saturday until 2:00 AM, and Sunday until 11:00 PM.
What types of food products does Papa Johns Pizza offer?
Papa Johns Pizza serves pizza, wings, desserts, breadsticks, cheesesticks, and beverages.
Can I order online for delivery or carryout at this Papa Johns location?
Yes, you can order online for delivery or carryout via their official website or mobile apps.
Does Papa Johns Pizza provide contactless delivery service?
Yes, they offer no-contact delivery service for customer safety and convenience.
What is the address and contact number for Papa Johns Pizza in Lakewood?
The address is 18400 Detroit Ave, Lakewood, OH 44107. The main phone number is +1 216-228-1944.
Where can I find Papa Johns Pizza's menu and special deals online?
The menu and specials can be accessed on their website at https://www.papajohns.com/order/menu and https://www.papajohns.com/order/specials respectively.
What nearby places can I visit before or after enjoying pizza at Papa Johns in Lakewood?
Nearby places include Park Row Park for outdoor relaxation, Riverwood Cafe for drinks, and Insomnia Cookies for desserts, making it convenient to plan your visit.
Are there any nearby liquor stores near Papa Johns Pizza in Lakewood?
Yes, Simone's Beverage and Ohio State Liquor Store are nearby and great options if you're looking to pick up drinks with your meal.
How can nearby car wash services benefit customers visiting Papa Johns Pizza?
After enjoying a meal at Papa Johns, customers can conveniently use nearby car wash services like Sgt. Clean Car Wash or Bee Clean Car Wash to keep their vehicles clean.