Business Details
About
Pizza RestaurantRestaurant Delivery ServiceTake Out Restaurant
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.
Details
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
- Requires reservationsNot available
Location
Hours
Reviews
3.8
380 reviews
5 stars
187
4 stars
67
3 stars
41
2 stars
22
1 star
63
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including long wait times, incorrect orders, and unhelpful staff.
Food Quality
The quality of the pizza has declined, with complaints about undercooked pizzas, missing toppings, and overall inconsistency.
Delivery Problems
Many reviews highlighted issues with delivery, including late arrivals, cold food, and problems with third-party delivery services.
Customer Experience
Several customers expressed frustration with the overall experience, citing rude staff and lack of acknowledgment during service.
Positive Feedback
Despite the negative reviews, some customers praised the pizza's taste and the friendly service from certain staff members.
- BLBlake LykinsOct 31, 20251.0I’d like this review to go directly to the manager: your staff working on halloween evening around 5pm-7pm might have been the dumbest, clueless, and least customer-focused i’ve seen. there’s an older women working the drive thru line, her hoarse attitude should take herself right on home with a termination letter. i ordered a GLUTEN FREE pizza at 5:14pm. I show up at 6:05 for a pickup at 6:17. I heard “we need 15 more minutes, thanks”. Totally fine. I come back thru at 6:35… the lady then says “well it’ll be 20 minutes” I then ask “did you make the pizza yet or can’t find it, just be honest”. The classic, untrained, dumb answer “yeah i don’t know”. At this point, i might as well get a brick wall to bake my pizza. I’ll give the staff credit for one thing: being absolutely clueless and unable to do their job. Can I give the food zero stars? Because i didn’t even leave with a pizza… or a side salad that I also ordered. Maybe stop using the excuse “we’re backed up with orders”. Is that your cliche response every time the staff messes up? Wish i had a boat load of excuses when I fail at my job. As if it’s not obvious enough, yeah i won’t be coming back. And others that are reading this comment (hopefully the manager too), i’d advise choosing a different pizza chain than donatoes. At the very least, avoid this spot.
- MGMelinda GamezOct 27, 20253.0Medicare food and always some confusion at the drive through.
- JRJohn ReadyOct 23, 20255.0AI got my order on the first try. Driver was cool, pizza was good. Shout out to the Very Vegy Salad.
- SCSue CernanecOct 1, 20255.0Haven't had a Donatos Pizza in about a year. Absolutely loved this thin pepperoni covered pizza!
- KSKenneth SullivanSep 28, 20251.0Love Donato’s Pizza. This location needs to figure out how to simply take a correct order. Doesn’t matter if it is a human, AI voicemail, or online order, they have messed up our last 3 orders for pickup. Particularly frustrating when you have small children waiting in a car. Do better!
Frequently Asked Questions About Donatos Pizza
What type of food does Donatos Pizza specialize in?
Donatos Pizza specializes in Edge to Edge® toppings on a crispy golden thin crust pizza, including pepperoni and thin crust varieties.
What are the operating hours for Donatos Pizza in Lakewood, OH?
Donatos Pizza is open from 11:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 11:00 AM to midnight on Friday and Saturday.
Does Donatos Pizza offer delivery and pickup services?
Yes, Donatos Pizza offers in-store pickup, delivery, and same-day delivery services.
How can I place an order at Donatos Pizza?
You can order online through their website at https://donatos.com/menu?location=126 or via the Donatos Pizza app available on iOS and Android.
What payment methods are accepted at Donatos Pizza?
Donatos Pizza accepts American Express, Cash, Discover, MasterCard, and Visa as payment options.
Is Donatos Pizza family-friendly and accessible for people with disabilities?
Yes, Donatos Pizza welcomes families and has wheelchair accessible entrances and restrooms, as well as high chairs available.
Are there any nearby bakeries where I can visit before or after dining at Donatos Pizza?
Yes, Breadsmith and Beachland Bread Co. are nearby bakeries where you can enjoy baked goods before or after your visit to Donatos Pizza.
What are some nearby places to visit if I'm coming to Donatos Pizza for a meal?
Nearby places include Kenilworth Tavern, a local pub and bar; Lakewood Lanes for bowling; and Different Things Gallery if you're interested in art and gifts, offering a variety of experiences around your meal.
Can I stop by a local salon close to Donatos Pizza for a hair appointment?
Yes, color by numbers salon, The Lock Loft, and Hair By Seader Marie are nearby beauty salons for hair and barber services near Donatos Pizza.
Does Donatos Pizza offer catering services for events?
Yes, Donatos Pizza provides catering services to accommodate your events and special occasions.