Business Details
About
Mexican Restaurant
Chipotle Lakewood is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.6
1,173 reviews
5 stars
505
4 stars
231
3 stars
109
2 stars
84
1 star
244
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Numerous customers reported unsanitary conditions, including dirty floors, unclean tables, and food debris throughout the restaurant.
Service Quality
Many reviews highlighted poor service, including understaffing, rude employees, and long wait times, leading to a frustrating customer experience.
Food Quality
Customers frequently complained about inconsistent food quality, including undercooked rice, missing ingredients, and unsatisfactory portion sizes.
Management Issues
Several reviews pointed to poor management practices, including lack of staff training, inadequate inventory management, and overall disorganization.
- JHJessie HordaDec 20, 20251.0I went in yesterday at around 7pm, and when I looked behind the line worker, the manager appeared to not be wearing any underpants 😬. Her pants were slipping down and I saw something that I did not want to see. Manager is completely unhygienic and should be fired! I lost my appetite from the behavior I witnessed. Manager was an african american female and just by looking at her, you can tell how bad her hygiene is. Very disappointed and will never be returning here again!!
- JBJamier BDec 8, 20251.0I took my daughter to get food last week right before closing the young man that was in there was on his phone having a full conversation before helping me and decided to just stare at me when HE was ready to finally help us. No greeting or nothing. Then as I’m telling him the order he’s rapping rap songs while I’m talking and I mentioned it to the young lady at the register and she apologized for his behavior. I thought it was so tacky to even experience something like that in Lakewood. Had high hopes for the location.
- CKCat KatNov 30, 20251.0Absolutely disgusting looking. DIRTY/NASTY Food, plastic bags, plastic everywhere inside and outside.Walked in the out. I also heard the restaurant on Lear Road in Avon is the same.
- DPDavid PerezNov 28, 20253.0Service was good but the rice was undercooked. Not the first time this has happened.
- DKDustin KNov 24, 20252.0I’ve given this Chipotle about ten “last” chances, assuming each visit was just an unfortunate coincidence. However, that doesn’t appear to be the case. This is consistently the most unclean location I’ve ever experienced (and I haven’t even been there during the typical rush times). With the amount of staff standing around just talking, this should never be the case. During my most recent visit, I actually walked out despite being next in line.To start, the counter looked as if a burrito had exploded across it. Making matters worse, I watched an employee wipe the counter by pushing the fallen food back into the containers. They then touched the trash can and immediately prepared the next customer’s burrito without changing gloves. If Chipotle conducts periodic audits of their locations, this one definitely needs to be at the top of the list.
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill in Lakewood serve?
Chipotle Mexican Grill offers Mexican cuisine including burritos, bowls, quesadillas, tacos, and salads with responsibly sourced ingredients.
What are the opening hours for Chipotle Mexican Grill at 14881 Detroit Ave, Lakewood?
The restaurant is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill Lakewood offer delivery and pickup services?
Yes, they provide both in-store pickup and delivery services.
How can I place an online order for Chipotle Mexican Grill in Lakewood?
You can order online through their website at https://order.chipotle.com/ or use the Chipotle app available in the Apple App Store.
Is Chipotle Mexican Grill in Lakewood LGBTQ+ friendly?
Yes, the restaurant welcomes LGBTQ+ customers and promotes inclusivity.
What is the address and contact number for Chipotle Mexican Grill in Lakewood?
The address is 14881 Detroit Ave, Lakewood, OH 44107. The phone number is +1 216-221-9100.
Which nearby places can I visit before or after dining at Chipotle Mexican Grill in Lakewood?
Nearby you can visit Lakewood Marketplace featuring GameStop, City Center Park for outdoor activities, and the Lakewood Farmers Market for fresh local produce.
Are there other dining options close to Chipotle Mexican Grill in Lakewood?
Yes, nearby restaurants include Wingstop for chicken, Marco's Pizza, Falafel Xpress for Mediterranean cuisine, and Starbucks for coffee and smoothies.
Where can I find mobile phone services near Chipotle Mexican Grill in Lakewood?
T-Mobile and Sprint Store By Mobile Center are nearby options for mobile phone purchases and services.
Does Chipotle Mexican Grill Lakewood engage with customers on social media?
Yes, they are active on platforms including Facebook, Instagram (@chipotle), Twitter (@ChipotleTweets), Pinterest, LinkedIn, and YouTube.